Overview - Nortel Call Center Server Installation And Maintenance Manual

July 2007

Overview

Introduction
Symposium Call Center Server Release 5.0 provides a base internationalization
structure that supports installation on non-English operating systems, such as the
Japanese or Traditional Chinese operating system. Additionally, in Release 5.0,
Sybase ASE 12.5 adds database support for non-English character sets, such as
Japanese and Traditional Chinese. As a result, you can now enter and display
call center data in non-English character sets.
Notes:
For a complete list of available language versions, see the Enterprise
Solutions PEP Library (ESPL) web site, or contact your distributor.
The Symposium Call Center Server application is not localized for non-
English languages. Therefore, if you are using a localized version of
Windows, any Windows-generated text (such as the "OK" button label) is
translated, but server-generated text and messages continue to display in
English. Also, you must enter any server configuration data in English.
This appendix provides instructions for installing the Internationalization
Framework feature on Symposium Call Center Server.
Migrating a non-English server
You can perform a platform migration from one internationalized server to
another server that supports the same language if the following conditions apply:
The language version of the Windows Server 2003 operating system and
the system locale are the same on both platforms.
The same language PEP is installed on both platforms.
Note: You cannot perform a platform migration from an internationalized server
to a server that supports a different language.
Installation and Maintenance Guide for Windows 2003
Installing the Internationalization Framework
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