Nortel Call Center Server Installation And Maintenance Manual page 1271

July 2007
When available, reconfigure the Active Server so that it can now assume
5
the standby role.
6 For DMS/SL-100 systems, before restoring the database on the new Active
Server, make sure you move the iButton and dongle (iButton USB or
parallel port holder) from the previous Active Server to the new Active
Server.
On the Standby Server, restore the database backup that you created in
7
step 4 of this procedure.
ATTENTION
Shut down Symposium Call Center Server on the Active Server
Because the Standby Server for Symposium Call Center Server assumes the
active role, make sure that there are no applications that can execute database
transactions running on the currently Active Server. You must shut Symposium
Call Center Server down because the newly activated server will send
transactions to the previously Active Server.
To shut down the Active Server
Close any sessions of all Symposium Call Center Server clients and any
1
third-party clients that can update the database.
Disconnect the Active Server from the CLAN and the ELAN (this is so you
2
can reconfigure the Standby Server with the Active Server's CLAN IP
address and prevent the Active Server from establishing an ELAN
connection to the switch and CallPilot, should the Active Server restart
automatically).
From the Windows Start menu, choose Programs → Symposium Call
3
Center Server → Shutdown
Note: If the server computer for the Active Server encounters a major
failure, for example, due to a loss of power supply, Symposium Call Center
Server stops running. In any event, you should disconnect the server from
the CLAN and ELAN.
Installation and Maintenance Guide for Windows 2003
The Call Center will be unavailable during Steps 1 to 3 of
the switchover steps. This duration will be a minimum of
15 minutes. Depending on the size of the Symposium
Call Center Server database, this duration may be longer.
Using Symposium Standby Server
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