Nortel Call Center Server Installation And Maintenance Manual page 1285

July 2007
Thread Name
REP AGENT
Replication Server Services
This displays the name and status of the Sybase SQL Server and the Replication
Server. Under normal conditions the status for both should be "Running."
Keycode upgrade
If you need to perform a keycode upgrade to add additional features to your
configuration, perform the procedure "To upgrade the Symposium Call Center
Server keycode" on page 1135. Perform the procedure on the Active Server first
and then the Standby Server.
Removing Warm Standby Configurations
When you remove the servers from the Warm Standby configuration, the system
must update the replication configuration data in the Active and Standby Server
databases. Therefore, make sure the servers for Symposium Call Center Server
are connected to the CLAN, and the Sybase SQL service is running on both
servers before you remove the servers from the Warm Standby configuration.
Installation and Maintenance Guide for Windows 2003
Status Cause
Down A Rep Agent thread may show this status
when the connection between the Active
Server database and the Replication
Server is disrupted. The Rep Agent thread
may show this status for several minutes
even after the connection is restored, until
the Rep Agent on the Active Server
connects to the Replication Server.
Using Symposium Standby Server
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