Page 1: 600R Server Maintenance And Diagnostics
Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703...
Page 2 The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless speciﬁcally authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Page 3 RADISYS is a trademark of Radisys Corporation. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics. WINZIP is a trademark of Nico Mark Computing, Inc.
Page 5 Publication History April 2007 CallPilot 5.0, Standard 01.04 of the 600r Server Maintenance and Diagnostics guide is issued for general availability. April 2007 CallPilot 5.0, Standard 01.03 of the 600r Server Maintenance and Diagnostics guide is issued for general availability.
Page 7: Table Of Contents
Chapter 1 How to get help Chapter 2 Outlining maintenance and diagnostics activities 600r server features 13 Maintenance and diagnostics overview 15 Chapter 3 Troubleshooting your CallPilot system Startup diagnostics overview 19 Basic hardware check 19 Power-On Self-Test diagnostics 23...
Page 8 To run the POST 23 To determine why the server failed to boot to Windows 28 To determine why CallPilot failed to come into service 28 To use the operating system Event Viewer 30 To run the ipconﬁg command from Windows 34...
Page 9 To replace the DVD drive 88 To replace the DIMM cards 91 To replace the software feature key 92 To display the Nortel CallPilot Image Menu 98 To upgrade or conﬁgure the BIOS 99 To view SSU logs 102 To clear SSU logs 102...
Page 11: Chapter 1 How To Get Help
Getting Help over the phone from a Nortel Solutions Center If you don’t ﬁnd the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
Page 12 To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc...
Page 13: Chapter 2 Outlining Maintenance And Diagnostics Activities
Figure 1 Front panel (600r) The following diagram shows the front panel controls and status LEDs. Copyright © 2007, Nortel Networks Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard 5.0 25 April 2007...
Page 14 Component Interconnect (PCI) card bracket is in the middle of the back panel while the connectors and ports are along the bottom and left side. Note: Nortel provides only AC power supply. The server works with a DC-to-AC converter, however, you must ensure the converter meets the AC requirements speciﬁed on the label of the power supply cover.
Page 15: Maintenance And Diagnostics Overview
* Used with DC server input power supplies. This option is not available and not supported by Nortel. Maintenance and diagnostics overview When you purchase your CallPilot server, the Windows operating system and CallPilot server software are already installed on your system. The maintenance and diagnostic activities discussed in this guide are divided into two groups of activities: •...
Page 16 The "Starting up and shutting down the CallPilot server" chapter in the Installation and Conﬁguration Task List (NN44200-306) explains how to restart, shut down, and power up the CallPilot server. The system can ask you to perform one or more of these tasks while maintaining your server.
Page 18 18 Chapter 2 Outlining maintenance and diagnostics activities Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard 5.0 25 April 2007 Copyright © 2007, Nortel Networks...
Page 19: Chapter 3 Troubleshooting Your Callpilot System
This section describes some basic checks that you can do when you start up the server. Note: The server faults described in the following table are hardware related and are independent of CallPilot application faults. Copyright © 2007, Nortel Networks Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 20 20 Chapter 3 Troubleshooting your CallPilot system To run the startup test Step Action Turn on the server (A) and observe the front panel display. Figure 4 600r server front controls and LEDs. Result: All the LEDs on the front panel illuminate for a few seconds.
Page 21 If all of the Alarm LEDs are not green, a. Refer to the following table for descriptions of the four types of b. Refer to the following table to determine the action required after Copyright © 2007, Nortel Networks fault LEDs. Table 3...
Page 22 22 Chapter 3 Troubleshooting your CallPilot system Observe the following server actions: • • Copyright © 2007, Nortel Networks Label Functional description If LED (D) is continuously lit, this indicates (amber) the presence of a major system fault. A major system fault is an error or event that is detected by the system that has a discernible impact to system operation.
Page 23: Power-On Self-Test Diagnostics
To run the POST Step Action Power up the CallPilot server and monitor. Result: After a few seconds, POST begins to run. After the memory test, various screen prompts and messages appear. Observe the screen for any error messages and listen for POST beep codes.
Page 24: Interpreting Bios Error Messages
Nortel Support for further instructions. If your system emits POST beep codes, record the beep code sequence and then call Nortel technical support before attempting to correct the problem. Some POST beep codes are fatal and can require that you replace the server.
Page 25 (CMOS) Battery CMOS Display Type Wrong CMOS Checksum Bad CMOS Settings Wrong CMOS Date/Time Not Set Copyright © 2007, Nortel Networks Description An error occurred with Gate A20 after switching to protected mode during the memory test. Could not read sector from corresponding drive.
Page 26 26 Chapter 3 Troubleshooting your CallPilot system Error message DMA Error FDC Failure HDC Failure Checking NVRAM... Update OK! Updated Failed Keyboard Error KB/Interface Error Memory Size Decreased Memory Size Increased Memory Size Changed No Boot Device Available Off-Board Parity Error...
Page 27: What To Do When The Server Fails To Boot Into Service
The CMOS is ignored and NVRAM is cleared. You must enter Setup. CAUTION Risk of system damage The use of parts that are not supplied by Nortel can cause serious system problems or void your Nortel warranty. Part number NTRH9205E5...
Page 28: Performing A Hardware Shutdown
To determine why CallPilot failed to come into service Step Action If CallPilot failed to come into service, follow these steps: Assuming the server loads Windows and you are able to log on, note any failed MPB self-diagnostic failures when you log on to Windows.
Page 29: Chapter 4 Using Windows Online Diagnostic Tools
This section describes how to access the run-time online diagnostic tools provided by the Windows server software. Use the following tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager. •...
Page 30: Procedure To Use The Operating System Event Viewer
If the server fails to boot up from the hard drive and you cannot log on to Windows, use the Nortel CallPilot Image Utilities on the DVD to view the server system event logs. The server system event logs are hardware speciﬁc and are independent of the CallPilot event log ﬁles found in the...
Page 31 To view a log, click the name of the log in the left pane of the window. The following illustration shows an example of the Application Log. Figure 6 Application log Copyright © 2007, Nortel Networks Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard 5.0 25 April 2007...
Page 32 Result: A description of the error appears in an Event detail dialog box. Use the description to help determine how to resolve errors. Copyright © 2007, Nortel Networks Note: The Security log, which is available only to administrators, is not shown.
Page 33: Using Tcp/Ip Diagnostic Tools
The ipconﬁg command uses the following syntax: ipconfig /[ ] Copyright © 2007, Nortel Networks Note: If the error persists or the error description does not suggest a solution, contact your Nortel support representative. —End— Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 34 The ping command uses the following syntax: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count] [-s count] [[-j host-list] | [-k host-list]] Copyright © 2007, Nortel Networks Description Displays Help information. Displays full configuration information.
Page 35 Type Exit to exit the Command Prompt window and return to Windows. The tracert command This utility determines the route taken to a destination. Copyright © 2007, Nortel Networks Description Pings the specified host until interrupted. Resolves addresses to host names.
Page 36 To run the tracert command from Windows Step Action Click Start → Programs → Accessories → Command Prompt. Result: The Command Prompt window appears. Copyright © 2007, Nortel Networks [-w timeout] [target_name] Description Specifies not to resolve addresses to hostnames.
Page 37 ARP command parameters Parameter inet_addr if_addr eth_addr -N if_addr Copyright © 2007, Nortel Networks —End— Description Displays current ARP entries by interrogating the current protocol data. If inet_addr is specified, the IP and physical addresses for only the specified computer appear.
Page 38 Table 12 nbstat command parameters Parameter -a remotename -A IP address Copyright © 2007, Nortel Networks Description Deletes the host specified by inet_addr. Adds the host and associates the Internet address inet_addr with the physical address eth_addr. The physical address is given as six hexadecimal bytes separated by hyphens.
Page 39 Windows. The netstat command The netstat command displays current TCP/IP network connections and protocol statistics. Copyright © 2007, Nortel Networks Description Lists the contents of the NetBIOS name cache giving the IP address of each name. Lists local NetBIOS names. Registered indicates that the name is registered by broadcast (Bnode) or WINS (other node types).
Page 40: Using The Chkdsk Utility
You can run the utility on drives C, D, E, or F. The chkdsk utility is an online utility, but it reduces system performance while running. Copyright © 2007, Nortel Networks Description Displays all connections and listening ports.
Page 41 The chkdsk utility checks for errors at the Windows ﬁle system level. CallPilot receives errors at both the Windows and CallPilot ﬁle system levels. The chkdsk utility does not detect CallPilot ﬁle system level errors. Note: A version of this utility, called autocheck, automatically runs during Windows startup.
Page 43: Chapter 5 Monitoring Multimedia Hardware
"Working with the Channel Monitor" (page 60) Understanding fault management Fault management is a subsystem within CallPilot that detects and notiﬁes you of potential or real hardware problems with the multimedia hardware. CallPilot monitors events in the multimedia hardware and raises an alarm when a fault occurs.
Page 44 44 Chapter 5 Monitoring multimedia hardware All events are reported to the fault management server. The fault management server enables the CallPilot server to listen and respond to its clients. The interaction is called event processing and is the means by which the server detects hardware faults in the multimedia hardware.
Page 45: Alarm Monitor
If the solution is not apparent, use the Event Browser or the Maintenance screen to further investigate the problem. To investigate using the Alarm Monitor Step Action Log on to CallPilot Manager. Click System → Alarm Monitor. Result: The Alarm Monitor screen appears. Copyright © 2007, Nortel Networks Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 46: Event Browser
The Event Browser displays events that are recorded in the server log. Each event identiﬁes the time the event occurred, the object that generated the event, and the cause of the event. Copyright © 2007, Nortel Networks step step 4 for more alarms, if necessary.
Page 47: Procedure To Investigate Using The Event Browser
Result: A description of the event appears in a new Web browser window. View the description and recovery action. Repeat steps If the solution to the problem is not apparent, contact your Nortel technical support representative. Copyright © 2007, Nortel Networks step 3 step 4 for more events, if necessary.
Page 48: Channel And Multimedia Monitors
Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Nortel recommends that you disable all call channels ﬁrst. There are two ways to disable the call channels: •...
Page 49 Note: The components that are listed on the Maintenance screen are based on the CallPilot server type and the switch that is connected to CallPilot. The examples in this chapter are for illustration purposes and can appear differently on your system.
Page 50 50 Chapter 5 Monitoring multimedia hardware Section Maintenance Diagnostics Copyright © 2007, Nortel Networks Description • the name, class, type, series, or version of a component • various capabilities of a component (for example, whether a component is removable) Note: This section does not appear for all components.
Page 51: Viewing Component States
You can determine the state of a component by looking at the State box in the Maintenance section of the GUI tool. State Active Disabled Idle InTest Copyright © 2007, Nortel Networks Start, Courtesy stop? stop? Description The component is working and currently involved in processing a call.
Page 52 The component has been taken out of service at the switch. A red alarm exists at the receiving device. This alarm is sent by the receiving T1 device to CallPilot, and it remains in effect until the red alarm is cleared at the receiving device.
Page 53: Starting And Stopping Components
Log on to CallPilot Manager. Click Maintenance → Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible.
Page 54: Procedure To Start Or Stop A Component
To start or stop a component Step Action Log on to CallPilot Manager. In CallPilot Manager, click Maintenance → Maintenance Admin. Copyright © 2007, Nortel Networks Effect of stopping Takes all call-processing resources out of service. Takes all call-processing resources on the selected board out of service.
Page 55 Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible. Click the hardware component that you want to start or stop.
Page 56: Running Integrated Diagnostics
You want to ensure that a component is operating properly after installing or reinstalling it. • The CallPilot server is having trouble processing incoming calls and you are hoping that diagnostic results can tell you why. Problems include static, dropped calls, and cross talk (hearing another conversation).
Page 57: Procedure To Run A Diagnostic Test
To run a diagnostic test Step Action In order to run a diagnostics test, the component must be out of service. Nortel recommends that you courtesy stop rather than stop a component if possible. For instructions, see Log on to CallPilot Manager.
Page 58: Viewing The Last Diagnostic Results
Log on to CallPilot Manager. Click Maintenance → Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible.
Page 59: Working With The Multimedia Monitor
Figure 11 Multimedia monitor screen Copyright © 2007, Nortel Networks Working with the Multimedia Monitor 59 Note: For an explanation of the channel states, see the CallPilot Manager online Help. Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 60: Working With The Channel Monitor
CallPilot. To view or work with call channel states Step Action Log on to CallPilot Manager. Click Maintenance → Channel Monitor. Result: The Channel Monitor screen appears, showing the DS30X (also known as DS0) channels associated with each DS30X link.
Page 61: Nortel Callpilot
Result: If you clicked Courtesy Stop or Start, you are asked to conﬁrm the Courtesy Stop or Start. Click OK. Copyright © 2007, Nortel Networks Note: For an explanation of the channel states, see the CallPilot Manager online Help. Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 62: 600R Server Maintenance And Diagnostics
62 Chapter 5 Monitoring multimedia hardware The selected channels change to off-duty or on-duty status, according to the action you chose. Copyright © 2007, Nortel Networks Note: If the buttons are not available, wait a few seconds for the screen to refresh.
Page 63: Chapter 6 Using Callpilot System Utilities
"PEP Maintenance utility" (page 65) "Session Trace" (page 66) "CallPilot System Monitor" (page 68) "CPTrace Tool" (page 72) "Backup Restore Tool" (page 73) Overview The following table lists the CallPilot system utilities. Utility Diagnostics Tool PEP (Performance Enhancement Progra m) Maintenance Session Trace Copyright ©...
Page 64: Diagnostics Tool
CPTrace Tool Backup Restore Tool Accessing the system utilities All CallPilot utilities are accessible from the CallPilot server in the Start → Programs → CallPilot → System Utilities menu. Diagnostics Tool The Diagnostics Tool lets you enable or disable CallPilot startup diagnostics.
Page 65: Pep Maintenance Utility
To disable startup diagnostics Step Action Nortel recommends that you leave the startup diagnostics turned on. After you disable CallPilot startup diagnostics, CallPilot is prevented from automatically identifying hardware problems that can exist after the system and its services are started (for example, DSP, TimeSwitch, or MediaBus).
Page 66: Session Trace
MWI was turned on. To access the session trace tool Step Action From the Windows desktop, click Start → Programs → CallPilot → System Utilities → Session Trace Tool. Result: The MCE Session Trace window appears. Copyright © 2007, Nortel Networks —End—...
Page 67: To Find A Session
The following example shows Call Answering session-type information. Figure 13 Call answering session Copyright © 2007, Nortel Networks the Session Type appears at the bottom of the window. To select a user from the list, double-click the user name to display session-type information.
Page 68: Callpilot System Monitor
To access the CallPilot System Monitor Step Action On the Windows desktop, click Start → Programs → CallPilot → System Utilities → System Monitor. Result: The CallPilot System Monitor window appears. By default, the Channel Monitor tab appears on top. Click the other tabs to view the information about those tabs.
Page 69: Nn44200-703 01.04 Standard
The status shown in the Windows Services Control Panel can state that a service is running, but it may not actually be fully running or in service from a CallPilot perspective. Refer to the System Monitor tool Channel Monitor tab for the true status.
Page 70: Nortel Callpilot
(also referred to as a DS30 link). Each box in the row represents one DS30X channel. The DS30X links connect the CallPilot server to the MGate card in the Meridian 1 switch or Communication Server 1000* system. The DS30X link to the switch is supported by a cable connection.
Page 71: Nortel Callpilot
Legend/Help tab Figure 16 "Legend/Help tab" (page 72) Legend/Help tab. Consult this window for descriptions of the icons found in the Channel Monitor tab. Copyright © 2007, Nortel Networks Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard 5.0 25 April 2007...
Page 72: Cptrace Tool
Lightweight Directory Access Protocol (LDAP) Directory Synchronization operation. CP Trace can also be used to gather trace statements from the CallPilot Audio Player and My CallPilot, if these applications are resident on the CallPilot server, The following procedure describes how to gather trace statements from LDAP Directory Synchronization only.
Page 73: Backup Restore Tool
Backup Restore Tool Use the CallPilot Backup and Restore Tool to backup and restore all critical data, including messages and conﬁguration information. This includes all data that can be obtained by running the various archives. The operating system and CallPilot software are not backed up.
Page 74: Nortel Callpilot
74 Chapter 6 Using CallPilot system utilities Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard 5.0 25 April 2007 Copyright © 2007, Nortel Networks...
Page 75: Chapter 7 Replacing Basic Chassis Components
If you remove the single hot swap drive live, the server does not function. You must swap disk drives with the power off. Copyright © 2007, Nortel Networks Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 76: To Remove The Front Bezel
To replace the front bezel Step Action After the CallPilot server maintenance is complete, replace the front bezel. Align the thumbscrew fasteners on the front bezel with the threaded holes in the front panel. Tighten the thumbscrew fasteners. Copyright © 2007, Nortel Networks Figure 17 "Front bezel"...
Page 77: Removing And Replacing The Server Cover
Figure 18 Server cover Lift the cover straight up to remove it from the platform. Copyright © 2007, Nortel Networks Removing and replacing the server cover 77 DANGER Risk of electric shock High current inside the chassis can cause severe injury.
Page 78: Removing And Replacing The Processor Air Duct
Remove the server cover. For more details, see replacing the server cover" (page Remove the screw at the top of the air duct. Copyright © 2007, Nortel Networks —End— —End— Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 79: To Replace The Processor Air Duct
(page Take the ESD strap off. Plug in the peripheral devices and Ethernet cables, connect the AC power cords, and restart the server. Copyright © 2007, Nortel Networks Removing and replacing the processor air duct 79 —End— 79).
Page 80: Replacing The Power Supply
While holding the rear of the power supply above the stops, push back at the front of the power supply to disconnect it from the power board. See (C) in Copyright © 2007, Nortel Networks ATTENTION DANGER Risk of electric shock High current inside the chassis can cause severe injury.
Page 81: Nortel Callpilot
Install the PCI riser assembly. For instructions, see MPB96 card" (page Replace the connector cover over the completed connections. Install the server cover. For instructions, see replacing the server cover" (page Copyright © 2007, Nortel Networks 86). —End— Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 82: Replacing A Hard Drive
The 600r server has one SCSI drive. You do not need to remove the server cover to add or replace a hard drive, but you must remove the front bezel. You must replace the hard drive with an identical unit or other Nortel-approved hard drive.
Page 83: Nortel Callpilot
Take off the ESD strap. Replace the front bezel. Plug in the peripheral devices and Ethernet cables, connect the AC power cords, and restart the server. Copyright © 2007, Nortel Networks Figure 22 "Hard disk drive location in carrier" (page —End— Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 84: Replacing The Front Fan Assembly
Disconnect the fan connectors from the front panel I/O board. Make note of the order the fans are plugged into the board. Copyright © 2007, Nortel Networks 85). 85). 85).
Page 85: Nortel Callpilot
Left fan in the fan assembly to the Sys Fan 4 connector. (Left Copyright © 2007, Nortel Networks Note: Because some of the connections are difﬁcult to reach after you install the fan assembly, Nortel recommends that you connect the following cables ﬁrst: the short cable.
Page 86: Replacing The Mpb96 Card
Requirements • Phillips (cross head) screwdriver, #1 and #2 bits • Replacement MPB96 card Copyright © 2007, Nortel Networks —End— CAUTION Risk of electrical damage • Wear an antistatic ESD wrist strap when handling cards or boards, or when working inside the server.
Page 87: To Replace The Mpb96 Card
Firmly press the riser card straight down over the MPB96 slot until the card is seated in the server board slot. For details, see B, 24 "Removing riser from chassis" (page Copyright © 2007, Nortel Networks 87). Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 88: Replacing The Dvd-Rom/Cdrw Drive
DVD-ROM data cable. Releasing the retention clips pushes the connector from the drive. Copyright © 2007, Nortel Networks Note: Press the riser card straight down into the slot. Press down on the riser card, not on the MPB96 card. Tipping it in the slot while installing it or pressing on the MPB96 card can damage the riser card, board slot, or the MPB96 card.
Page 89: Nortel Callpilot
Install the new DVD-ROM drive in the carrier. a. Line up the pins on each side of the bracket (two on each side) Copyright © 2007, Nortel Networks Replacing the DVD-ROM/CDRW drive 89 Note: There are no cables to disconnect.
Page 90: Nortel Callpilot
Take off the ESD strap. Replace the front bezel. Plug in the peripheral devices and Ethernet cables, connect the AC power cords, and restart the server. Copyright © 2007, Nortel Networks Figure 26 "Attaching DVD drive to bracket" 90). —End—...
Page 91: Replacing Memory Dimms
Replacing memory DIMMs There are two Dual Inline Memory Modules (DIMMs) installed on your server. You must replace the memory DIMMs with those in the Nortel replacement pack. Nortel does not support more than two DIMM modules in the 600r server.
Page 92: Replacing The Software Feature Key
Insert the new software feature key into the software feature slot on the dongle with the data contact facing down and away from the embossed i. Copyright © 2007, Nortel Networks —End— gently pull back on the access door. Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 93: Nortel Callpilot
Figure 28 Dongle with open slot Copyright © 2007, Nortel Networks Replacing the software feature key 93 —End— Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard 5.0 25 April 2007...
Page 94: Nortel Callpilot
94 Chapter 7 Replacing basic chassis components Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard 5.0 25 April 2007 Copyright © 2007, Nortel Networks...
Page 95: M1/Cs 1000 Switch Connectivity
DSPs are the built-in voice processing components on MPB boards. DSPs are numbered to distinguish them in CallPilot maintenance programs, such as the Maintenance page in CallPilot Manager. Each DSP supports up to eight multimedia channels. Copyright © 2007, Nortel Networks Slot number Max.
Page 96: Nortel Callpilot
The MPB96 board has 12 embedded DSPs. MPC-8 cards are not required. If an embedded DSP is faulty, you must replace the entire MPB96 board. Figure 29 MPB96 board Copyright © 2007, Nortel Networks Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 97: Chapter 9 Maintaining The Bios And System Board Firmware
The Basic Input/Output System (BIOS) of your 600r server is Flash ROM-based code. Upgrade or reconﬁgure the BIOS using the utilities on the CallPilot Image DVD. The utility programs write updated code to the Flash ROM chips. Upgrading or reconﬁguring the BIOS is a three-step process: 1.
Page 98: To Display The Nortel Callpilot Image Menu
BIOS or CMOS failure. Requirements for upgrading or reconﬁguring the BIOS You must have the CallPilot Image DVD to upgrade or reconﬁgure the BIOS. You must have all the hardware components of your system installed and connected before you upgrade the BIOS.
Page 99: To Upgrade Or Conﬁgure The Bios
To upgrade or conﬁgure the BIOS Step Action Enter 1 to run the 600r server BIOS update from the Nortel CallPilot Image Menu. Result: The following message appears: Enter Y to update the BIOS [Y,N] Enter Y to conﬁrm. Result: The system displays the BIOS update progress and the following message appears: Update is now complete...
Page 100: 600R Server Display Non-Default Cmos Settings
To view your non-default CMOS settings, perform the following steps: Step Action Insert the CallPilot 600r DVD and select 3 from the Startup menu: Utilities (BIOS, Firmware, etc...) Result: The Nortel CallPilot Image Menu appears. Select 3. 600r server Display Non-Default CMOS Settings.
Page 101: Using The System Setup Utility Logs
CallPilot Image DVD. This tool is only intended for use by authorized Nortel support personnel. Copyright © 2007, Nortel Networks Using the System Setup Utility logs 101 a) BOOT->BOOT SETTINGS CONFIGURATION...
Page 102: To View Ssu Logs
Image Menu that lists the utilities. For more details, see the Nortel CallPilot Image Menu" (page Enter 4 to run the 600r system utility and SEL viewer from the Nortel CallPilot Image Menu. Conﬁrm that you want to run the utility by entering Y.
Page 103: Maintaining The Onboard Video And Network Interface 103
• The DVD combo drive light goes on when the server is powered up, but no display is visible on the monitor. Copyright © 2007, Nortel Networks Maintaining the onboard video and network interface 103 —End— —End— Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 104: Nortel Callpilot
104 Chapter 9 Maintaining the BIOS and system board ﬁrmware • The DVD combo drive light comes on when you type dir D: and press Enter, but no display is visible on the monitor. Copyright © 2007, Nortel Networks Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 105: Index
28 Windows what to do 28 call channels disabling 48 working with 60, 62 CallPilot Copyright © 2007, Nortel Networks utilities CallPilot Manager alarms alert icons, component states 52 Channel Monitor, using 48, 60, 62 Event Browser, using 46, 47...
Page 106: Nortel Callpilot
56 list 49 replacing 27 states Alert icons 52 description 51, 52 viewing 53 Courtesy stop, description 54 critical services, CallPilot 69 diagnostics integrated running 56, 57, 58 troubleshooting failures 56 when to run 56 last results viewing 58, 58...
Page 107: Nortel Callpilot
30 event, viewing 30 maintenance activities by component 51 preparing for 16 Maintenance screen, CallPilot Manager Diagnostics section 50 General section 50 Maintenance section 50 purpose 48 MPB96 board 96 multimedia channels, working with 59, 60...
Page 108: Nortel Callpilot
Backup Restore Tool 64 chkdsk 40 Diagnostics Tool 63 PEP Maintenance 63, 65 Session Trace 66, 72 System Monitor 64, 68 Copyright © 2007, Nortel Networks viewing 30 Windows viewing 30 Nortel CallPilot 600r Server Maintenance and Diagnostics NN44200-703 01.04 Standard...
Page 110: Nortel Callpilot
Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks. *Nortel Networks, the Nortel Networks logo, and the Globemark are trademarks of Nortel Networks. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

This manual is also suitable for:

Callpilot 600r

Nortel CallPilot User Manual

Chapter 1 How to Get Help

Chapter 2 Outlining Maintenance and Diagnostics Activities

Chapter 3 Troubleshooting Your Callpilot System

Chapter 4 Using Windows Online Diagnostic Tools

Chapter 5 Monitoring Multimedia Hardware

Chapter 6 Using Callpilot System Utilities

Chapter 7 Replacing Basic Chassis Components

Chapter 8 M1/CS 1000 Switch Connectivity and the MPB96

Chapter 9 Maintaining the BIOS and System Board Firmware

Index

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Table of Contents