Nortel Call Center Server Installation And Maintenance Manual page 1173

July 2007
To check the client PC
If using a dial-up connection to the server
1 Check that the Dial-Up Networking connection profile that you are using for
the SMI system to connect to the server is set up correctly. Check that the
dial-up connection information is correct (IP address for the server and
phone number). For instructions on creating a dial-up connection profile,
refer to "Establishing a pcAnywhere connection using dial-up" on page 971.
2 Try to connect to other PCs on the local network to ensure that you are not
having a local network problem.
If connecting to the server over the LAN
1 Check that the connection information for the SMI system is correct (IP
address or computer name for the server). See "Step 6. Add an SMI
system" on page 72.
2 Try to connect to other PCs on the LAN to ensure that you are not having a
local network problem.
To check the server
1 Check that the network card TCP/IP addresses are correct. If you must
change the server's CLAN or ELAN IP address, see "Updating server
configuration information" on page 1132.
Note: The remaining steps apply only if the client is using a dial-up
connection to connect to the server.
2 Check that the client PC's IP address is in the range of IP addresses
defined for remote access on the server.
3 Check that the Routing and Remote Access service is started.
Installation and Maintenance Guide for Windows 2003
Troubleshooting and support
1173