Nortel Call Center Server Installation And Maintenance Manual page 1336

Glossary
Symposium Call Center Server
A client/server contact center solution for varied and changing business
requirements. It offers a suite of applications that includes call processing and
agent handling, management and reporting, networking, and third-party
application interfaces.
Symposium Call Center Server call
A call to a CDN that is controlled by Symposium Call Center Server. The call is
presented to the Incalls key on an agent's phoneset.
Symposium Web Client
A browser-based tool for call center administrators and supervisors used for
managing and configuring a contact center and its users, defining access to data,
and viewing real-time and historical reports. The Symposium Web Client
software is installed on an application server.
Symposium Standby Server
The server that contains an up-to-date back-up version of the Symposium Call
Center Server database, for use if the active server fails. The database is kept up-
to-date by the Replication Server.
system-defined scripts
The Master_Script and the Network_Script (if NSBR is enabled). These scripts
can be customized or deactivated by a user, but cannot be deleted. These scripts
are This script is the first scripts executed for every local or network call arriving
at the call center.
T
target site
See destination site.
TCP/IP
See Transmission Control Protocol/Internet Protocol.
1336
Standard 7.02
Symposium Call Center Server