Preparing For Third-Party Backups - Nortel Call Center Server Installation And Maintenance Manual

July 2007

Preparing for third-party backups

Introduction
The customer must define a backup and restore process based on the third-party
utility used (for example, Windows backup). This section describes procedures
that must be completed before beginning a full backup using a third-party utility.
Refer to your third-party documentation for information on the full backup
procedure.
When performing a full backup, you must perform the following steps in the
order listed below. Each step is detailed in the following pages:
1. Shut down the Symposium Call Center Server services using the Shutdown
utility.
2. Stop the database services from running by using the Stop Sybase Services
utility.
3. Perform the full backup using the third-party utility of your choice.
4. Start the database services using the Start Sybase Services utility.
5. Start the Symposium Call Center Server services using the Startup utility.
To prepare your server for a full backup
1 Shut down all Symposium Call Center Server services using the Shutdown
utility as follows:
a. From the Windows Start menu, choose Programs ➝ Symposium Call
b. Click OK.
Installation and Maintenance Guide for Windows 2003
Center Server ➝ Shutdown.
Result: The Symposium Call Center Server Shutdown window
appears.
Result: The utility shuts down all services, and then the Service Status
Log window appears. This log displays any services that failed to shut
down. Click Recheck to refresh the service statuses.
Backing up data
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