Nortel Call Center Server Installation And Maintenance Manual page 1295

Symposium call center server

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Remove the Contact Center Manager Server software from the Standby

server using the steps in "Uninstalling Symposium Standby Server" on

Migrate the Active Server database to the Standby Server using the steps

in "Configure the Replication Server" on page 1256.

Set up the warm standby configuration on the Replication Server using the

steps in "Set up the Warm Standby configuration" on page 1261.

Applying patches

Troubleshooting

Using log files

The system creates installation and configuration logs, and the Replication

Server maintains an ongoing log of its activities.

The Replication Server Configuration utility writes progress and error messages

to D:\Nortel\SCCS\WS\Logs\wsinstall.log. During the configuration process,

Sybase also creates the following log files:

Installation and Maintenance Guide for Windows 2003

When installing patches on a Standby Server

configuration, apply the patch on the Active Server

before the Standby Server. Failure to do so will result

in critical errors in the Standby Server configuration.

Using Symposium Standby Server

Troubleshooting