Nortel Call Center Server Installation And Maintenance Manual page 1169

July 2007
Troubleshooting error "MAS security device driver setup not able to
start DS141OD" when installing server software
This error sometimes appears when you perform a new installation of
Symposium Call Center Server on some PVI platforms. It indicates a problem
with the server's parallel ports or serial ports. Use the following procedures to
check the setup and configuration of the parallel and serial ports.
To check the parallel port configuration
Ensure that a parallel port is physically configured on the server, as follows:
On the server, click Start ➝ Settings ➝ Control Panel ➝ Services.
1
2 In the Services window, ensure that the ParPort, ParVdm, and Parallel
services are in Started state.
3 If these services are not in Started state, try to start them manually.
4 If you cannot start these services manually, then the parallel port is
probably configured, but is disabled at the BIOS level. Try enabling the port
at the BIOS level.
5 Try the installation again.
To check the serial port configuration
On the server, ensure that serial ports COM 1 and COM 2 are physically
configured as follows:
On the server, choose Start ➝ Settings ➝ Control Panel ➝ Ports.
1
Click COMPORT 1 ➝ Settings ➝ Advanced. The Base I/O Port Address
2
box must contain the value 3F8, and the IRQ box must be set to 4.
Installation and Maintenance Guide for Windows 2003
Troubleshooting and support
1169