Nortel Call Center Server Installation And Maintenance Manual page 1166

Troubleshooting and support
Symptom
Blue screen
appears during
restart after
pcAnywhere
installation.
1166
Probable cause
Incompatible video
driver.
Action
Restart the server in Safe mode and then
uninstall and reinstall pcAnywhere.
1 Press Reset to restart the server.
2 While the server is starting, a continuous
line appears across the bottom of the
window above the text "For troubleshooting
and advanced startup options for Windows
Server 2003, press F8." Immediately press
F8.
3 Use the arrow keys to highlight Safe
mode, and then press Enter. The server
restarts in Safe mode.
Note: If you cannot restart the server in
Safe mode, then you must change the GINA
that the server is calling. For more
information, search the Symantec web site
(www.symantec.com) for document ID
number 2001060615310512.
4 Uninstall pcAnywhere. For more
information, see "To uninstall pcAnywhere
11.0.1" on page 973.
5 Update the server's modem and video
drivers by consulting the driver
manufacturers' web sites for the latest
versions.
6 Reinstall pcAnywhere.
7 Restart the server.
Symposium Call Center Server
Standard 7.02