Nortel Call Center Server Installation And Maintenance Manual page 1330

Glossary
P
PBX
See private branch exchange.
pegging
The action of incrementing statistical counters to track and report on system
events.
pegging threshold
A threshold used to define a cut-off value for statistics, such as short call and
service level. Pegging thresholds are used in reports.
PEP
See Performance Enhancement Package.
Performance Enhancement Package
A Symposium Call Center Server supplementary software application that
enhances the functionality of previously released software by improving
performance, adding functionality, or correcting a problem discovered since the
original release.
personal directory number
A DN on which an agent can be reached directly, usually for private calls.
phoneset
The physical device, connected to the switch, to which calls are presented. Each
agent and supervisor must have a phoneset.
phoneset display
The display area on an agent's phoneset where information about incoming calls
can be communicated.
Position ID
A unique identifier for a phoneset, used by the switch to route calls to the
phoneset. Referred to as Telephony/Port Address in Symposium Call Center
Server.
primary ACD-DN
A directory number that callers can dial to reach an ACD group.
1330
Standard 7.02
Symposium Call Center Server