Nortel Call Center Server Installation And Maintenance Manual page 1333

July 2007
second-level threshold
The value used in display thresholds that represents the highest value of the
normal range for a given statistic. The system tracks how often the value for the
statistic falls outside this value.
secondary directory number
A DN defined on the agent's phoneset as a Centrex line for incoming and
outgoing non-ACD calls.
secondary script
Any script (other than a Master, network, or primary script) that is referenced
from a primary script or any other secondary script. There is no pegging of
statistics for actions occurring during a secondary script. See also Master script,
network script, primary script, script.
sequential routing table
A routing table method that always queues a call to the first three active sites in
the routing table. See also round robin routing table.
server
A computer or device on a network that manages network resources. Examples
of servers include file servers, print servers, network servers, and database
servers. Symposium Call Center Server is used to configure the operations of the
call center. See also client.
service
A process that adheres to a Windows structure and requirements. A service
provides system functionality.
Service Control Manager
A Windows process that manages the different services on the PC.
service level
The percentage of incoming calls answered within a configured number of
seconds.
Installation and Maintenance Guide for Windows 2003
Glossary
1333