Nortel Call Center Server Installation And Maintenance Manual page 1165

July 2007
Troubleshooting chart for server installation problems
Symptom
Error messages
from the database
setup during server
installation.
Error messages at
the end of the
server software
installation.
Server fails to
initialize with the
switch.
Blue screen
appears after
installing
pcAnywhere while
working in third-
party program.
Installation and Maintenance Guide for Windows 2003
Probable cause
Files copied
incorrectly.
Other programs
running on the
server during
installation.
Files copied
incorrectly.
Incorrect switch
parameters were
entered during
server installation.
For a DMS/SL-100
switch, the dongle
is not attached to
the parallel port on
the server.
Incompatible third-
party software is
installed on the server.
Troubleshooting and support
Action
Uninstall, and then reinstall the
software.
Close any other programs running on the
server (for example, Control Panel)
before reinstalling.
Uninstall, and then reinstall the software.
Verify and change switch parameters
defined on the server. See "Feature
Report" on page 1113.
Connect the correct dongle to the port.
Ensure the dongle ID matches the serial
number entered during installation.
Uninstall any third-party software
applications, such as word processing and
graphics programs, and then restart the
server. Consult Symantec's web site at
www.symantec.com/pcanywhere for more
information.
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