Nortel Call Center Server Installation And Maintenance Manual page 1320

Glossary
CallPilot
A multimedia messaging system you can use to manage many types of
information, including voice messages, fax messages, e-mail messages,
telephone calls (including conferencing), calendars, and directories.
CDN
See controlled directory number.
CLAN
See Customer local area network.
Classic Client
The Windows-based client component for Symposium Call Center Server.
CLID
See Calling Line Identification.
client
The part of Symposium Call Center Server that runs on a personal computer or
workstation and relies on the server to perform some operations. See also server.
command
A building block used with expressions, variables, and intrinsics to create
scripts. Commands perform distinct functions, such as routing a call to a specific
destination, playing music to a caller, or disconnecting a caller.
controlled directory number
A special directory number that allows calls arriving at the switch to be queued
when the CDN is controlled by an application such as Symposium Call Center
Server. When a call arrives at this number, the switch notifies the application
and waits for routing instructions, which are performed by scripts in Symposium
Call Center Server.
Customer local area network
The LAN to which your corporate services and resources connect. The server in
Symposium Call Center Server and client both connect to the CLAN. Third-
party applications that interface with the server also connect to this LAN.
1320
Standard 7.02
Symposium Call Center Server