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Nortel T1/SMDI Configuration Manual

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T1/SMDI and CallPilot Server
Configuration
CallPilot
Release 4.0
Document Number: 555-7101-224
Document Version: Standard 1.13
February 2008

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Summary of Contents for Nortel T1/SMDI

  • Page 1 T1/SMDI and CallPilot Server Configuration CallPilot Release 4.0 Document Number: 555-7101-224 Document Version: Standard 1.13 February 2008...
  • Page 2 Nortel Networks. The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.
  • Page 3 Symantec Corporation. QUICKTIME is a trademark of Apple Computer, Inc. RADISYS is a trademark of Radisys Corporation. ROLM is a trademark of Siemens ROLM Communications Inc. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. T1/SMDI and CallPilot Server Configuration...
  • Page 4 Standard 1.13 SONY is a trademark of Sony Corporation. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation. US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics. WINZIP is a trademark of Nico Mark Computing, Inc. XEON is a trademark of Intel, Inc.
  • Page 5 Publication history February 2008 Standard 1.13 of the T1/SMDI and CallPilot Server Configuration is issued to include information on CallPilot T1 integrations. April 2007 Standard 1.12 of the T1/SMDI and CallPilot Server Configuration is issued for general release for CallPilot 4.0.
  • Page 6 Publication history Standard 1.13 July 2005 Standard 1.01 of the T1/SMDI and CallPilot Server Configuration is issued for general release for CallPilot 4.0. July 2005 Standard 1.0 of the T1/SMDI and CallPilot Server Configuration is issued for general release for CallPilot 4.0.
  • Page 7 1005r Server Hardware Installation Guide (555-7101-228) Configuration and Testing Guides Meridian 1 and CallPilot Server Configuration Guide (555-7101-222) T1/SMDI and CallPilot Server Configuration Guide (555-7101-224) Succession 1000 System and CallPilot Server Configuration Guide (555-7101-510) Unified Messaging Software Installation Desktop Messaging and MyCallPilot Installation Guide (555-7101-505)
  • Page 8 Publication history Standard 1.13 CallPilot...

  • Page 9: Table Of Contents

    Configuring the CallPilot server software......99 To log on to Windows 2003 on the CallPilot server....... 102 To run the Setup Wizard ............... 104 To log on to the CallPilot server ............ 107 To run the Configuration Wizard ........... 110 T1/SMDI and CallPilot Server Configuration...

  • Page 10: Task List

    Task List Standard 1.13 To change pcAnywhere caller passwords........113 To set remote desktop policy on a server ........115 To set domain group policy ............119 To add CallPilot server to a domain ..........119 To add the server as a member of an existing domain ....120 To stop and disable the Win 32 Time Service.......
  • Page 11 Installation and configuration checklist ......17 CallPilot and T1/SMDI switch combinations ..... . . 20 CallPilot T1 and SMDI components.
  • Page 12 Testing the CallPilot software and channels..... . . 140 CallPilot T1/SMDI interfaces CallPilot T1 interface and EMC cable requirements ....154 CallPilot SMDI interface .

  • Page 13: How To Get Help

    How to get Help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
  • Page 14 To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc...

  • Page 15: Callpilot And T1/Smdi Connectivity Overview

    C h a p t e r 2 CallPilot and T1/SMDI connectivity overview In this chapter Introduction Installation and configuration checklist CallPilot and T1/SMDI switch combinations CallPilot T1 and SMDI components SL-100/DMS-100 IP Enabled call routing T1/SMDI and CallPilot Server Configuration...

  • Page 16: Introduction

    CallPilot and T1/SMDI connectivity overview Standard 1.13 Introduction This guide describes the steps in setting up a T1/SMDI switch or system and configuring a CallPilot server for the CallPilot installation: connecting the CallPilot system to the T1/SMDI switch or system and...

  • Page 17: Installation And Configuration Checklist

    Stage 1: Install the hardware to connect the CallPilot server to the switch or system. ❒ Connect the CallPilot server to the T1/SMDI switch or system. For instructions, depending on the type of switch or system you have, see Chapter 3, “Connecting the CallPilot server to the switch,”...
  • Page 18 CallPilot and T1/SMDI connectivity overview Standard 1.13 Step Description Check ❒ Change pcAnywhere password or set Remote Desktop Policy. If you are using pcAnywhere, continue to “Changing pcAnywhere caller passwords” on page 113. If you are using Remote Desktop Connection, continue to “Setting Remote Desktop Policy on a Server”...
  • Page 19 February 2008 CallPilot and T1/SMDI connectivity overview Step Description Check Stage 5: Install CallPilot Manager on a stand-alone web server (optional). ❒ Perform this step only if you want to set up a separate web server for CallPilot administration. This is necessary if the customer wants to use the Reporter application, or if high administration traffic is expected.

  • Page 20: Callpilot And T1/Smdi Switch Combinations

    CallPilot and T1/SMDI connectivity overview Standard 1.13 CallPilot and T1/SMDI switch combinations You can integrate the following types of T1/SMDI switches with the CallPilot server. SL-100 switch with line side T1 card or channel bank interface DMS-100 switch with channel bank interface The following diagrams show the network diagrams of CallPilot 1001rp or 1002rp rackmount servers integrated with each of the T1/SMDI switches.
  • Page 21 February 2008 CallPilot and T1/SMDI connectivity overview CallPilot and SL-100 switch connectivity Desktop Desktop Administrative console client PC client PC Customer LAN (optional) Laptop SL-100 CallPilot MPB96 board switch server Line side T1 card CTbus D/480JCT-2T1 board SMDI link Remote...
  • Page 22 CallPilot and T1/SMDI connectivity overview Standard 1.13 CallPilot and DMS-100 switch connectivity Desktop Desktop Administrative console client PC client PC Laptop Customer LAN (optional) DMS-100 CallPilot MPB96 board switch server Channel bank CTbus D/480JCT-2T1 T1 lines board lines SMDI link...

  • Page 23: Callpilot T1 And Smdi Components

    February 2008 CallPilot and T1/SMDI connectivity overview CallPilot T1 and SMDI components For more information on T1 and SMDI components, see Chapter 3, “Connecting the CallPilot server to the switch,” on page 31. Components for connecting to the switch or system The switch or system uses T1 channels and an SMDI link to exchange data with the CallPilot server.
  • Page 24 CallPilot and T1/SMDI connectivity overview Standard 1.13 Dialogic D/480JCT-2T1 board All T1 ports connect to the CallPilot server at the Dialogic D/480JCT-2T1 board. One or more D/480JCT-2T1 boards reside in the CallPilot server. Each D/480JCT-2T1 board supports up to two T1 links to the switch. Each T1 link supports up to 24 channels.
  • Page 25 February 2008 CallPilot and T1/SMDI connectivity overview Desktop client PCs You can install desktop client messaging software on client PCs to enable mailbox users to receive phone, fax, and voice mail on their PCs. For more information, refer to the Desktop Messaging Installation Guide (555-7101-505).

  • Page 26: Sl-100/Dms-100 Ip Enabled Call Routing

    CallPilot and T1/SMDI connectivity overview Standard 1.13 SL-100/DMS-100 IP Enabled call routing Uniform call distribution Uniform Call Distribution (UCD) is a feature on the SL-100/DMS-100 switch that enables a number of telephones connected to the switch, known as agents, to share equally in answering incoming calls.
  • Page 27 February 2008 CallPilot and T1/SMDI connectivity overview Line DNs used as Service DNs Line DNs can also accept calls. They do not directly route calls to services. Instead, they forward calls to a UCD group for call handling. However, the dialed DN is passed along to CallPilot and is used to determine which service is requested.
  • Page 28 You can dedicate a port to a particular service, so the port is always available to the service when the system wants a port. However, Nortel advises that you do not dedicate ports unless deemed absolutely necessary, since overall efficiency is decreased in handling calls.
  • Page 29 February 2008 CallPilot and T1/SMDI connectivity overview To dedicate a port to a particular service, create a UCD group and assign as many UCD agents to this UCD group as you want dedicated to this service. In the SDN Table, associate the service with the dedicated UCD group. Do not associate other services with this UCD group.
  • Page 30 CallPilot and T1/SMDI connectivity overview Standard 1.13 Call routing example An incoming call to DN 3100 is forwarded to UCD group 3000 and is directed to the first available agent. The call is then connected to a CallPilot channel of the proper media type and routed to the SDN Table.

  • Page 31: Connecting The Callpilot Server To The Switch

    CallPilot to switch interface hardware reference SMDI link options between CallPilot and the switch Installing the switch to SMDI link — direct cable connection Installing the SMDI link — modem connection Installing the T1 links and EMC cable requirements T1/SMDI and CallPilot Server Configuration...

  • Page 32: Introduction

    CallPilot For information on installing the CallPilot server, see the CallPilot Server Hardware Installation documents. For more information on the CallPilot SMDI and T1 interfaces, see Appendix A, “CallPilot T1/SMDI interfaces,” on page 153. CallPilot...

  • Page 33: Callpilot To Switch Interface Hardware Reference

    For longer distances, a modem connection is required. With an IOM, the CallPilot server must be installed within 230 m (750 ft) of the switch for a direct cable connection. For longer distances, a modem connection is required. T1/SMDI and CallPilot Server Configuration...
  • Page 34 Connecting the CallPilot server to the switch Standard 1.13 Dual IOC interface to a CallPilot system Null modem A0544362 MX4724 CallPilot NX36EM server DIOC 1x89BA 1x89BB Bulkhead Modem cable - 1 ft long Belkin DB-9 (f) to DB-25 (m) A0384777 g250055 IOM interface to a CallPilot system FX34AA...
  • Page 35 Channel banks (DMS-100, or SL-100 not using Line Side T1 cards) Channel Banks multiplex incoming signals into a higher rate output digital signal. For CallPilot, the Channel Banks convert 24 analog lines to 1 T1 link. T1/SMDI and CallPilot Server Configuration...
  • Page 36 Connecting the CallPilot server to the switch Standard 1.13 CallPilot supports the following tested channel banks for SL-100 and DMS-100: DE-4E Smart Newbridge Mainstreet 3624 Subscriber Carrier Module 2 integrated channel bank Adit 600 Customer Service Terminal Note: For information on installing channel banks, see the instructions provided by the manufacturer of the device.

  • Page 37: Smdi Link Options Between Callpilot And The Switch

    What's next? For a direct cable connection, see “Installing the switch to SMDI link — direct cable connection” on page 38. For a modem connection, see “Installing the SMDI link — modem connection” on page 40. T1/SMDI and CallPilot Server Configuration...

  • Page 38: To Install The Cabling

    Connecting the CallPilot server to the switch Standard 1.13 Installing the switch to SMDI link — direct cable connection If the switch has an IOC shelf The parts to install IOC cable (for a newer IOC shelf model, use NT0X96HJ; for an older IOC shelf model, use NT0X96EH) DB-9 (female) to DB-25 (female) modem cable (customer supplied).

  • Page 39: To Install The Cabling

    2 Connect the modem cable to the COM 2 port on CallPilot and to the Smart Connector. 3 Connect the IOM cable to the Smart Connector and to the MPC port on the IOM. T1/SMDI and CallPilot Server Configuration...

  • Page 40: Installing The Smdi Link - Modem Connection

    Connecting the CallPilot server to the switch Standard 1.13 Installing the SMDI link — modem connection SMDI link — modem connection Note: If the switch has an IOM, then an IOM cable and a Smart Connector are used for the connection from the switch to the modem. Power Private line CallPilot or switch...
  • Page 41 (for connection between CallPilot COM 2 port and one modem) IOM cable (NT0X96LU) Smart Connector (NTFX34AA), which is an adapter and line driver that connects to the IOM cable T1/SMDI and CallPilot Server Configuration...

  • Page 42: To Install The Smdi Link

    Ensure you have all other cables listed in “The parts to install” on page 2 Program the modems using the instructions in this section. Note: Nortel recommends that you program the modems before connecting the SMDI link to give you the convenience of programming the modems side-by-side at one time.
  • Page 43 Note: To program the modem, refer to the modem documentation. Network Options (subgroup title) Prompt Response Network Select PL 2W Sn Tx Level Permissive PL Tx Level -11 dBm AutoDial Rest Disable PL Look Back 10 Minutes PL Down Time 1 Minute T1/SMDI and CallPilot Server Configuration...
  • Page 44 Connecting the CallPilot server to the switch Standard 1.13 Terminal Options (subgroup title) Prompt Response Dte Speed 9600 Cpm Resp Speed AutoBaud Speed Char Length 10 7D Par Parity Auto OverSpeed Nominal Dte Flow Ctl Rts/Cts Terminal Echo Enable Dcd Control On After Link Cts Control Cmd On/Rts...
  • Page 45 Disable Power Up As User Profile 0 Rdl Options Disable Test Timer Disable Dte Test Ctl Enable Dcd Loss To Disc 01400 MSec Delay Dtr 00005 Sec Cd Resp Time 00600 MSec Remote Config Enable T1/SMDI and CallPilot Server Configuration...
  • Page 46 Connecting the CallPilot server to the switch Standard 1.13 Dialer Options (subgroup title) Prompt Response Command Format Alpha Numeric Alpha Call Progress Extd Full Cpm Response Mode Enable Dtr Dial Disable Dial Type DTMF Pause Time, < 2 Sec Wait DialTone 2 Sec Protocol Options (subgroup title) Prompt...
  • Page 47 8 Press Enter at the Save Config: User Profile 0 prompt. Then press Esc. Result: The display on one modem shows TRAINING ANS PL 2W The display on the other modem shows TRAINING ORG PL 2W T1/SMDI and CallPilot Server Configuration...
  • Page 48 Connecting the CallPilot server to the switch Standard 1.13 9 Repeat this procedure to program the second modem. 10 Continue with the remaining steps in “To install the SMDI link” on page CallPilot...

  • Page 49: Installing The T1 Links And Emc Cable Requirements

    The SL-100 switch connects through Line Side T1 cards or an external channel bank while the DMS-100 switch connects only through an external channel bank. For channel bank installation, refer to the documentation that comes with the channel bank. T1/SMDI and CallPilot Server Configuration...
  • Page 50 Connecting the CallPilot server to the switch Standard 1.13 T1 link connection Note: Each Line Side T1 card supports one T1 link. Each D/480JCT-2T1 board supports up to two T1 links. For DMS-100 switches, an external channel bank is required instead of Line Side T1 cards.. RJ-48C Cable connector CallPilot...

  • Page 51: To Install The T1 Links

    T1 cable to the Span 1 RJ-48C connector on the first D/480JCT- 2T1 board 1002rp Server Note: Refer to the slot assignment tables in the CallPilot Hardware Installation to identify the first D/480JCT-2T1 board. T1/SMDI and CallPilot Server Configuration...
  • Page 52 Connecting the CallPilot server to the switch Standard 1.13 second T1 cable to the Span 2 RJ-48C connector on the first D/480JCT-2T1 board. follow the same order to connect T1 cables to any additional D/480JCT-2T1 boards. 2 Complete the cabling from the DSX-1 cross-connect to the Line Side T1 card in the switch.

  • Page 53: Configuring The Switch

    Moving an agent from one UCD group to another Entering feature activation codes Entering feature activation codes Checking OFCVAR values Call routing options and features for user telephone sets Starting up the link Adjusting the volume level T1/SMDI and CallPilot Server Configuration...

  • Page 54: Switch Hardware And Software Requirements

    SMDI interface, see: Chapter 3, “Connecting the CallPilot server to the switch,” on page 31 for CallPilot SMDI and T1 hardware components Appendix A, “CallPilot T1/SMDI interfaces,” on page 153 for the CallPilot T1/SMDI interface I/O port If you are using an SL-100 or DM-100 switch you must have either an IOC shelf with an NT1X89 card or an IOM (NTFX30AA) to support the SMDI link to CallPilot.
  • Page 55 The Mailbox user’s extension DN (configured on the CallPilot server) You can set the user’s mailbox number (configured on the CallPilot server) to less than 10 digits as long as the extension DN is a 10 digit number. T1/SMDI and CallPilot Server Configuration...

  • Page 56: Overview Of Switch Programming

    Configuring the switch Standard 1.13 Overview of switch programming Introduction You must be familiar with PBX or Centrex switch terminology, programming, and installation to perform the configuration procedures. The procedures described are for SL-100 and DMS-100installations. Note: All input is done at the maintenance administration position (MAP terminal.
  • Page 57 UCDGRP Defines the UCD group or groups. DNROUTE Assigns the primary directory number to a UCD group. LNINV Defines the line location. For SL-100/DMS-100 Add agents to the UCD groups. use servord to add agents. T1/SMDI and CallPilot Server Configuration...
  • Page 58 Configuring the switch Standard 1.13 Table/Step Action Use ossgate to create Create line DNs for directly dialable services. line DNs. These line DNs are forwarded to the appropriate UCD group for the service media type. Use servord to move Move agents from UCD group to another if traffic agents if necessary.

  • Page 59: Login And Logout Code Restrictions

    * (or #) key. With this configuration, dialing 11xx translates into the same feature access as *xx. This approach is very similar to the use of 11 in the residential market to support feature access from rotary phones. T1/SMDI and CallPilot Server Configuration...

  • Page 60: Checking The Amount Of Memory Available

    Configuring the switch Standard 1.13 Checking the amount of memory available Table OFCENG and the DYNAMIC_MEMORY_SIZE parameter Refer to Commercial Systems Office Parameters Reference Manual (555-4031-855) for details on using the DYNAMIC_MEMORY_SIZE parameter to provision the amount of memory available. This parameter is part of table OFCENG.

  • Page 61: To Datafill Table Mpc

    Enter the NT product engineering code for FX30zz the MPC card, where zz are the two letters at the end of the product code. DLDFILE MPCAxxyy Enter the name of the eight-character download file for SMDI and MPCA. T1/SMDI and CallPilot Server Configuration...

  • Page 62: To Datafill Table Mpclink

    Configuring the switch Standard 1.13 To datafill table MPCLINK 1 Type table mpclink and press Enter. 2 Type add and press Enter. 3 Respond as shown in the following table: Field Subfield Entry Explanation and action LINKKEY See the This key field is composed of subfields explanation.
  • Page 63 MPC can delay sending an MWI to the switch. (The default is 3 seconds.) The LNKDOWN timer adjusts the length of time the switch takes to recognize LINK failure and sets the LINK to SYSB. (The default is 2 seconds.) CHARBITS BIT7 T1/SMDI and CallPilot Server Configuration...

  • Page 64: To Datafill Table Sllnkdev

    Configuring the switch Standard 1.13 Defining datalink characteristics Introduction Use the table SLLNKDEV to specify characteristics of datalinks used by the command interpreter LNKUTIL. Note: Based on your switch software load, some fields can differ. To datafill table SLLNKDEV 1 Type table sllnkdev and press Enter. 2 Type add and press Enter.
  • Page 65 NUMDIGS The number of digits sent by the switch to CallPilot through the SMDI link. Note: Match the entry value with the dialing plan configured on the switch. OPTION SL-100, CGNADDRDN DMS-100 OPTION SL-100, DMS-100 T1/SMDI and CallPilot Server Configuration...

  • Page 66: Datafilling Table Ofrt

    Configuring the switch Standard 1.13 Datafilling table OFRT Introduction Table OFRT associates the customer route number of the SMDI link with its UCD DN. Use table OFRT to set up a treatment for unanswered calls (calls that are unanswered because of overflow or because they have exceeded the maximum wait time in the queue).
  • Page 67 OA ORIGSCRE LCL or LCL (Local) or NLCL (non-local). NLCL REPLDIGS up to 11 Replace digits. digits CANCNORC Cancel normal change. BILLCODE numeric Billing code. If no billing number or N exists, enter N. T1/SMDI and CallPilot Server Configuration...

  • Page 68: Datafilling Table Digcol

    Configuring the switch Standard 1.13 Datafilling table DIGCOL Introduction Only those fields in table DIGCOL that apply to the switch are described in the following table. Refer to the Customer Data Schema Reference Manual (for SL-100, 555-4031-851; for DMS-100, 297-8001-51) for a description of the other fields.
  • Page 69 The number of digits specified, which does not include the initial digit, must be no greater than three for short timing. T1/SMDI and CallPilot Server Configuration...

  • Page 70: To Datafill Table Ucdgrp

    If you are dedicating channels to specific services, you must create an additional UCD group for each service for which you plan to have dedicated channels. Nortel recommends that you do not dedicate channels because the overall efficiency of CallPilot is reduced.
  • Page 71 OFRT (1–1023). TABNAME OFRT Table to which translations are routed. INDEX Number assigned to the route list in table OFRT (1–1023). PRIOPRO Maximum time, in seconds, a call can wait in a UCD group (0–255). T1/SMDI and CallPilot Server Configuration...
  • Page 72 Configuring the switch Standard 1.13 Field Subfield Entry Explanation and action MAXPOS Maximum number of UCD agent positions that can be active at one time. This number corresponds to the number of channels allocated to the group on the CallPilot system (0–96). Delayed billing.
  • Page 73 DES K_NO have more than one UCD group, one of them must be set to 63. For simplicity, Nortel recommends that the first UCD group on a data link be set to 63. The second is set to 62, and descending through 61, 60,...2, 1.

  • Page 74: To Datafill Table Dnroute

    Configuring the switch Standard 1.13 Assigning a primary DN to a UCD group ATTENTION Each UCD group must have a unique primary DN. To datafill table DNROUTE 1 Type table dnroute and press Enter. 2 Type add and press Enter. 3 Respond as shown in the table.
  • Page 75 UCDNAME defined in table UCDGROUP. DNTYPE PRIM PRIM indicates the DN is the primary UCD DN for the UCD group. TOLLPRIO Priority of toll calls terminating on the Primary UCD DN. Zero is the highest priority. T1/SMDI and CallPilot Server Configuration...

  • Page 76: To Datafill Table Lninv

    Configuring the switch Standard 1.13 Defining line location Introduction The Line Circuit Inventory table (table LNINV below) contains the assignment for each card slot on the line or remote line module. To datafill table LNINV 1 Type table lninv and press Enter. 2 Type add and press Enter.

  • Page 77: Adding Agents To A Ucd Group

    If, by adding new agents, you exceed this value, you cannot add the additional agents unless you change the MAXPOS value. The MAXPOS value is defined in table UCDGRP. T1/SMDI and CallPilot Server Configuration...
  • Page 78 Configuring the switch Standard 1.13 To add agents Type servord and press Enter. Then respond to the prompts in the following table: Prompt Input Description SONUMBER: press Enter to invoke service. Press Enter for the current date and time. Directory Number of the line. Use ten-digit DNs. LCC_ACC: Line class code of service GROUP:...
  • Page 79 The UCDNAME from the UCDGRP table. This is the UCD group to which you are adding the agent. AUTO_LOG: Autologon capability required. OPTION: The data you have entered appears. Enter Y to confirm the data. T1/SMDI and CallPilot Server Configuration...

  • Page 80: Creating A Line Dn

    Configuring the switch Standard 1.13 Creating a line DN Introduction A line DN does not have agents. Instead, a line DN forwards to a UCD group. If the line DN is for a voice service, then the line DN forwards to the voice UCD group.
  • Page 81 Line equipment number of the line. For example, 4 0 1 0. Note: The following three entries are optional. OPTION: Call Forward Busy CFBCNTL: Normal assignment for CFB CFBDN: Primary UCD DN Note: Configure CFF or CFU (not both). T1/SMDI and CallPilot Server Configuration...

  • Page 82: To Finish Configuring Cfu

    To finish configuring CFU If you selected the CFU option in the previous procedure, follow either method to finish configuring the CFU. Nortel recommends method 1 for the following reasons: Method 1 (at a telephone) provides a confirmation tone to the administrator to confirm that the proper programming was performed.

  • Page 83: Method 2 - To Configure Cfu At The Map Terminal

    LEN. Indicates you want to change the CFU DN. CFUIF Enter the primary DN of the UCD group to which you want to forward the line DN. CSTATE CFU is active. T1/SMDI and CallPilot Server Configuration...

  • Page 84: To Move An Agent From One Ucd Group To Another

    Configuring the switch Standard 1.13 Moving an agent from one UCD group to another Introduction You might need to move an agent from one UCD group to another to reorganize the allocation of channels or increase system efficiency. Channels can be dedicated to a particular service, but traffic studies show that you need more channels.
  • Page 85 DN or Line Equipment number of the UCD agent. OPTION: SMDI LINENO: Line number position in the UCD SMDI group. UCDGRP: Name of the new UCD group to which you want to move the agent (the UCDNAME from table UCDGROUP). T1/SMDI and CallPilot Server Configuration...
  • Page 86 Configuring the switch Standard 1.13 Prompt Input Description AUTO_LOG: Y Autologon capability is required. OPTION: The data you entered appears. Enter Y to confirm the data. CallPilot...

  • Page 87: To Datafill Table Ibnxla

    Consists of subfields TRSEL, ACR, SMDR, and FEATURE TRSEL FEAT Feature translation selector Account codes not required SMDR Station Message Detail Recording off Note: Not all the features below are required. FEATURE Call request activate Call request retrieve T1/SMDI and CallPilot Server Configuration...
  • Page 88 Configuring the switch Standard 1.13 Field Subfield Entry Explanation and action CRDS Call request delete specific CRDA Call request delete all UCDD Universal Call Distribution Deactivate Note: Only digits 0 to 9 are supported. The characters * or # are not supported. See “Login and Logout code restrictions,”...

  • Page 89: To Check Ofcvar Values

    Explanation and action Check that the value is 100 CUTOFF_ON_DISC_TIME (one second). If not, change the value to 100. Enter cha to change the value. PARMVAL Specifies COD time for lines assigned the COD option. T1/SMDI and CallPilot Server Configuration...

  • Page 90: Call Routing Options And Features For User Telephone Sets

    Configuring the switch Standard 1.13 Call routing options and features for user telephone sets Introduction The following call routing options and features are available: Three-way Calling Digitone — Call Forward Don't Answer Specify the Voice Messaging DN as the forwarded DN. Call Answer is activated for the user when the user is not available to answer the call.
  • Page 91 Note: If you select CFU, the prompt OVRDACR appears. OVRDACR Override Automatic Callback OPTION Call Forward Busy CFBCNTL Normal assignment for CFB CFBDN Enter the Primary DN for the Voice Messaging UCD group. OPTION Call Forward Don't Answer CFDCNTL Normal assignment for CFD T1/SMDI and CallPilot Server Configuration...
  • Page 92 Configuring the switch Standard 1.13 Prompt Input Comments CFDDN Enter the primary DN for the Voice Messaging UCD group. OPTION Message Waiting NOTICE CMWI, MWL, Message waiting indication PRN, STD, MWL_STD N No call request feature Not call request exempt OPTION To set call routing options for multi-line telephone sets Type servord and press Enter.
  • Page 93 Note: If SO=NEW, you can define CF for Key 1 only at this time. OPTKEY Key number for assigning forwarding options to use with CallPilot. Same key as CFI. OPTION Allow Call Forward Busy CFBCNTL N = No T1/SMDI and CallPilot Server Configuration...
  • Page 94 Configuring the switch Standard 1.13 Prompt Input Comments CFBDN Enter the primary DN for the Voice Messaging UCD group. OPTKEY Key number for assigning forwarding options to use with CallPilot. Same key as CFI/CFB. OPTION Allow Call Forward Don't Answer CFDCNTL N = No CFDDN...

  • Page 95: To Start Up The Link (For A 1X89 Card)

    RTS LINK p (where p is the link number) 3 Once the data link has been set up, the UCD lines (agents) must be put into service. Enter the following commands for each agent: a. MAPCI b. MTC c. LNS T1/SMDI and CallPilot Server Configuration...

  • Page 96: To Disable Message Transfer On The Link (For 1X89 Cards Only)

    Configuring the switch Standard 1.13 d. LTP e. 2D dn (where dn is the UCD agent's DN) f. RTS To disable message transfer on the link (for 1X89 cards only) To shut down message transfer on the link, enter the following commands: 1 MAPCI 2 MTC 3 IOD...

  • Page 97: To Disable Message Transfer On The Link (For The1X89 Mpc Port Option On The Iom)

    6 BSY n [FORCE] (where n is the card number, for example, 5; and FORCE is an optional parameter that you can use if the link is currently in use and you must immediately shut down the link) T1/SMDI and CallPilot Server Configuration...

  • Page 98: Adjusting The Volume Level

    Configuring the switch Standard 1.13 Adjusting the volume level Introduction If the volume of recorded messages on the lines proves to be unacceptable, make modifications to the switch Gain/Loss settings. Use the PADDATA program to make these changes. The following settings are affected: Gain/Loss from the line card to CallPilot Gain/Loss from CallPilot to the line card The values given to these Gain/Loss settings depend on your specific...

  • Page 99: Configuring The Callpilot Server Software

    Logging on to the CallPilot server with CallPilot Manager Running the Configuration Wizard Changing pcAnywhere caller passwords Setting Remote Desktop Policy on a Server Configuring CallPilot to operate in a Windows 2000 or 2003 domain T1/SMDI and CallPilot Server Configuration...

  • Page 100: Overview

    Configuring the CallPilot server software Standard 1.13 Overview Introduction The Setup Wizard automatically launches when you log on to Windows 2003, on a system that has not been configured. The Setup Wizard prompts you to add any PEPs or SUs that you require, executes a number of system checks, and asks you if you are restoring a backup.
  • Page 101 Configuration Wizard to perform this operation, but you do need to apply the configuration changes as instructed on the last screen of the Configuration Wizard. Note: Multiple reboots can be required in order for the system to detect the cards. T1/SMDI and CallPilot Server Configuration...

  • Page 102: To Log On To Windows 2003 On The Callpilot Server

    Configuring the CallPilot server software Standard 1.13 Logging on to Windows 2003 on the CallPilot server Introduction If you want to access CallPilot Manager from the web browser embedded on the CallPilot server, you must first log on to Windows 2003 on the CallPilot server.
  • Page 103 CallPilot password if it security is ultimately only as secure as the has been passwords used. changed) 3 Click OK. 4 Continue with “Running the Setup Wizard” on page 104. T1/SMDI and CallPilot Server Configuration...

  • Page 104: To Run The Setup Wizard

    Configuring the CallPilot server software Standard 1.13 Running the Setup Wizard After you enter the user ID and password, the CallPilot Setup Wizard welcome screen appears. Note: For more information on the Setup Wizard, please refer to the Upgrade and Platform Migration Guide (NTP 555-7101-207). To run the Setup Wizard 1 Read the information displayed on the screen and click Next.

  • Page 105: Logging On To The Callpilot Server With Callpilot Manager

    IP address of the CallPilot Manager server, as well as the host name or IP address of the CallPilot server. See the following diagrams: T1/SMDI and CallPilot Server Configuration...
  • Page 106 Configuring the CallPilot server software Standard 1.13 CallPilot Manager web server is on CallPilot server CallPilot server CallPilot server host name: sunbird CallPilot Manager web server Web server host name: sunbird Web browser on admin PC Connect to http://sunbird/cpmgr/ then use CallPilot Manager to log on to sunbird.

  • Page 107: To Log On To The Callpilot Server

    CallPilot Manager web server URL in the Address or Location box of your web browser, and then press Enter. Example: http://sunbird/cpmgr/ When the connection is established, the CallPilot Manager — Login screen appears. Continue with step 2. T1/SMDI and CallPilot Server Configuration...
  • Page 108 Configuring the CallPilot server software Standard 1.13 2 Type the administrator mailbox number and password. The administrator mailbox number is 000000. The default password is 124578. 3 Perform one of the following: Choose a server or location from the list of preconfigured servers or locations in the Preset server list box.
  • Page 109 Result: The main CallPilot Manager screen appears. Note: The system launches the web browser and prompts you to log in to CallPilot Manager and configure your CallPilot system. 5 Continue with “Running the Configuration Wizard” on page 110. T1/SMDI and CallPilot Server Configuration...

  • Page 110: To Run The Configuration Wizard

    Configuring the CallPilot server software Standard 1.13 Running the Configuration Wizard Introduction This section describes how to access and run the Configuration Wizard. Requirements CallPilot language CD, if you are installing, adding, or upgrading languages Completed “Configuration Wizard worksheet” from the CallPilot Installation and Configuration Task List CallPilot keycode and serial number To run the Configuration Wizard...
  • Page 111 Windows 2000 or 2003 domain,” on page 118. What’s next? Your next step will depend on your choice of a remote support tool. If you are using pcAnywhere, continue to “Changing pcAnywhere caller passwords” on page 113. T1/SMDI and CallPilot Server Configuration...
  • Page 112 Configuring the CallPilot server software Standard 1.13 If you are using Remote Desktop Connection, continue to “Setting Remote Desktop Policy on a Server” on page 115. CallPilot...

  • Page 113: To Change Pcanywhere Caller Passwords

    For instructions on how to install and configure pcAnywhere on another PC, refer to the Administrator’s Guide. To simplify the remote logon process, Nortel recommends that you match the pcAnywhere caller password for CallPilotDist with the Nortel user account password for NGenDist. Therefore, Nortel recommends that you change the pcAnywhere caller CallPilotDist password and the Windows 2003 NGenDist account password at the same time.
  • Page 114 Configuring the CallPilot server software Standard 1.13 4 Click the Callers tab. Note: If you would like to change the CallPilot account passwords (Administrator, NGenSys, NGenDesign and NGenDist) while the CallPilot server is in a domain, follow the below steps: a.

  • Page 115: To Set Remote Desktop Policy On A Server

    To set remote desktop policy on a server 1 From the CallPilot server desktop, right-click My Computer, then choose Properties, and click on the Remote tab. Result: The System Properties screen appears. T1/SMDI and CallPilot Server Configuration...
  • Page 116 Configuring the CallPilot server software Standard 1.13 2 Ensure the Allow users to connect remotely to this computer option is selected. Click OK to close the window. 3 Open the Group Policy Snap-in to choose from the five options available for remote control settings.
  • Page 117 Note: For instructions on installing and configuring Remote Desktop Connection (RDC), refer to the CallPilot Troubleshooting Reference Guide (555-7101-501). What’s next? Continue with “Configuring CallPilot to operate in a Windows 2000 or 2003 domain” on page 118. T1/SMDI and CallPilot Server Configuration...

  • Page 118: Configuring Callpilot To Operate In A Windows 2000 Or 2003 Domain

    Windows 2000 or 2003 domain Introduction Nortel supports CallPilot as a member in a Windows 2000 or 2003 domain. Customers can add their server machine to a Windows 2000 or 2003 domain for added security and manageability. Whether you are upgrading to CallPilot 4.0 or installing a new CallPilot 4.0 system, you can move your...

  • Page 119: To Set Domain Group Policy

    When you add your CallPilot server to a domain, you must also consider that the Windows 2003 Domain Controller determines the security policy that applies to the server. Note: Nortel strongly recommends that you add the server to a domain after running the Configuration Wizard. To add CallPilot server to a domain...

  • Page 120: To Add The Server As A Member Of An Existing Domain

    2 Compare the M1/Succession time to the time on the Domain Controller, or the time on any existing Domain member computer. Note: Nortel recommends that the difference between the M1/ Succession time and the Domain Controller time does not exceed 10 seconds.
  • Page 121 Configuring the CallPilot server software d. Change the time to match the Domain Controller time. Note: Nortel recommends that you keep the time difference between the M1 and the Domain Controller time to within a few seconds (+/- 10 seconds). The maximum difference can be up to five minutes before Kerberos authentication problems can arise.
  • Page 122 Configuring the CallPilot server software Standard 1.13 6 In the System Properties window, click the Computer Name tab. Result: The following System Properties window appears. CallPilot...
  • Page 123 7 Click Change. Result: The Computer Name Changes window appears. 8 To add the server to an existing domain, click the Domain option button in the Member of pane, and then type the name of the domain. T1/SMDI and CallPilot Server Configuration...
  • Page 124 Configuring the CallPilot server software Standard 1.13 9 Click OK. Result: The Domain Username And Password window appears. 10 Enter the username and password from the user account on the Domain Controller that has remote access privileges. Note: You need a domain administrator username and password. 11 Click OK.

  • Page 125: To Stop And Disable The Win32 Time Service

    Configuring the CallPilot server software To stop and disable the Win32 Time Service Note: If you are on a T1/SMDI switch, this procedure does not apply to a T1/SMDI system. To prevent the Domain Controller from controlling the CallPilot server time, you must disable the Win32 time Service on the CallPilot server.
  • Page 126 Configuring the CallPilot server software Standard 1.13 a. In the right pane, right-click on Windows Time and select Stop. b. When the Service stops, right-click on Windows Time and select Properties > General tab. Result: The Windows Time Properties (Local Computer) window appears: c.

  • Page 127: To Set Up User Accounts For Remote Access Domain

    After you set up a domain user account and assign dial-in access permission, you have two options to log on to the local CallPilot system using dial-in access permission. T1/SMDI and CallPilot Server Configuration...
  • Page 128 Configuring the CallPilot server software Standard 1.13 See below an example of a Domain user account with dial-in access: CallPilot...
  • Page 129 CallPilot server. The dial-in account must be added to the CallPilot local Administrator group to grant administrator privileges to support personnel. 2 Initiate a pcAnywhere or a RDC session. T1/SMDI and CallPilot Server Configuration...

  • Page 130: To Run Configuration Wizard In A Domain

    Configuring the CallPilot server software Standard 1.13 3 When you dial in to the server, the system prompts you for a dial-in domain user account and password. Enter the username and password that you received in Step 1. Note: This option manages the user account in one location, for both dial-in access through pcAnywhere or RDC.

  • Page 131: To Change The Local Account Passwords

    You can also perform this step on your own, if you acquire network administrator privileges from your network administrator. 6 Shutdown and restart the CallPilot system. Continue with Chapter 6, “Testing the CallPilot installation,” on page 133. T1/SMDI and CallPilot Server Configuration...
  • Page 132 Configuring the CallPilot server software Standard 1.13 CallPilot...

  • Page 133: Testing The Callpilot Installation

    C h a p t e r 6 Testing the CallPilot installation In this chapter Checking that CallPilot is ready to accept calls Testing the connection to the CLAN Verifying that CallPilot can receive calls Testing the CallPilot software and channels T1/SMDI and CallPilot Server Configuration...

  • Page 134: Checking That Callpilot Is Ready To Accept Calls

    Testing the CallPilot installation Standard 1.13 Checking that CallPilot is ready to accept calls ATTENTION CallPilot is not ready to accept calls until the CallPilot services are fully operational. CallPilot services require approximately ten minutes after starting up the CallPilot server to become fully operational.
  • Page 135 Note: This dialog box may not appear if enough time has passed between starting up the CallPilot server and logging on for CallPilot services to become fully operational. CallPilot services take approximately ten minutes after starting up the CallPilot server to become fully operational. T1/SMDI and CallPilot Server Configuration...
  • Page 136 Testing the CallPilot installation Standard 1.13 If the CallPilot start sequence is passed successfully (that is, CallPilot services are fully operational), the following dialog box appears: Click OK to close the dialog box. If there are errors, one of the following two dialog boxes appears (depending on the severity of the problem): Warning message Close the dialog box by clicking the X in the upper-right corner.
  • Page 137 (this default can be adjusted), so the system-ready indicator events can be removed from the Event Browser and Alarm Monitor windows. For detailed instructions on viewing events, refer to the online Help in CallPilot Manager. T1/SMDI and CallPilot Server Configuration...

  • Page 138: To Test The Connection To The Clan

    Testing the CallPilot installation Standard 1.13 Testing the connection to the CLAN Introduction This procedure tests the network connection between the server and the Customer Local Area Network (CLAN). This applies only if CallPilot has a CLAN card and is connected to a CLAN. To test the connection to the CLAN ➝...

  • Page 139: To Verify That Callpilot Can Receive Calls

    2 Dial the main Voice Messaging DN that you defined in the Configuration Wizard. 3 Listen for a response from CallPilot (for example, “CallPilot from Nortel ...”), and then hang up. If you do not get a response, then perform the following: a.

  • Page 140: To Verify That You Can Leave A Message

    Testing the CallPilot installation Standard 1.13 Testing the CallPilot software and channels Introduction This section includes a series of tests of the CallPilot installation including verifying that: you can leave a message. you can retrieve a message. each call channel and multimedia (DSP) channel is functioning properly. Before you begin Ensure that you have configured the switch and CallPilot server, as described in this guide.

  • Page 141: To Add A User For Testing Purposes

    Write down the password. Leave all other fields at their default values. 7 Click Express User Add. Result: The Express User Add window appears. 8 Click Add. Result: CallPilot Manager displays a summary of the user just added. T1/SMDI and CallPilot Server Configuration...

  • Page 142: To Configure The Voice Messaging Dn

    1 From any active telephone set connected to the switch, dial the Voice Messaging Service DN that you have created. Result: CallPilot plays the following prompt: “CallPilot from Nortel Networks. Mailbox?” Note: If CallPilot does not answer the call or you do not hear a prompt, then check that the call channels and multimedia channels are in Idle state, as described in “Verifying that each call channel and multimedia...
  • Page 143 Result: CallPilot plays the following prompt: Compose… 9 Enter the mailbox number, followed by number sign (#) twice, for example, 8050##. Result: CallPilot plays the following prompt: To begin recording, Press 5. To end recording, press number sign. T1/SMDI and CallPilot Server Configuration...

  • Page 144: To Verify That You Can Retrieve A Message

    CallPilot did not install properly. If you do not hear the correct message, contact your Nortel customer support representative. 4 Press 2 to play the message, and then listen to it. CallPilot...
  • Page 145 “To test call channels and speech recognition channels” on page 149 (Skip this procedure if you do not have speech recognition channels installed.) “To restore the SDN Table and put all channels back in service” on page 151. T1/SMDI and CallPilot Server Configuration...

  • Page 146: To Test Call Channels And Voice Channels

    Result: The Multimedia Monitor appears. 6 Select and start a maximum of 8 voice channels for testing. Note: Nortel recommends that you test a maximum of 8 voice channels at one time. For example, if you have a 96-channel system, start only 8 voice channels.
  • Page 147 19 Stop the voice and call channels that have been tested. Then repeat steps 5 to 18 until all voice channels and the same number of call channels are tested. T1/SMDI and CallPilot Server Configuration...

  • Page 148: To Test Call Channels And Fax Channels

    6 In the Multimedia Monitor window, select and start a maximum of 8 fax channels for testing. Note: Nortel recommends that you test a maximum of 8 fax channels at one time. For example, if you have a 96-channel system, start only 8 fax channels.

  • Page 149: To Test Call Channels And Speech Recognition Channels

    To test call channels and speech recognition channels ➝ 1 In CallPilot Manager, click System Service Directory Number. Result: The Service Directory Number window appears. 2 In the Service DN box, enter the primary DN for the speech recognition UCD group. T1/SMDI and CallPilot Server Configuration...
  • Page 150 6 In the Multimedia Monitor window, select and start a maximum of 8 speech recognition channels for testing. Note: Nortel recommends that you test a maximum of 8 speech recognition channels at one time. For example, if you have a 96-channel system, start only 8 speech recognition channels.

  • Page 151: To Restore The Sdn Table And Put All Channels Back In Service

    For example, do not leave the Service DN set to the Primary DN for the voice UCD group. ➝ 4 In CallPilot Manager, click Maintenance Channel Monitor. Result: The Channel Monitor appears. T1/SMDI and CallPilot Server Configuration...
  • Page 152 Testing the CallPilot installation Standard 1.13 5 In the Channel Monitor window, select the whole system and start all channels. 6 Verify that all call channels are in Idle state. ➝ 7 Click Maintenance Multimedia Monitor. Result: The Multimedia Monitor appears. 8 In the Multimedia Monitor window, select the whole system and start all channels.

  • Page 153: Callpilot T1/Smdi Interfaces

    A p p e n d i x A CallPilot T1/SMDI interfaces In this appendix CallPilot T1 interface and EMC cable requirements CallPilot SMDI interface T1/SMDI and CallPilot Server Configuration...

  • Page 154: Callpilot T1 Interface And Emc Cable Requirements

    CallPilot provides a T1 interface to connect to external switching equipment using one or more T1 links. Customers can connect to a channel bank or other equipment that meets the Nortel T1 interface specifications. For more information on supported equipment, see: Chapter 3, “Connecting the CallPilot server to the switch,”...
  • Page 155 CallPilot to the DSX-1) g250077 Note: Electrical Characteristics are defined for the DSX-1 interface only. Note: Electrical Characteristics at the network interface are defined in ANSI T1.403-1999, Network and Customer Installation Interfaces — DS1 Electrical Interface. T1/SMDI and CallPilot Server Configuration...
  • Page 156 CallPilot T1/SMDI interfaces Standard 1.13 CallPilot T1 electrical requirements Digital network DSX-1 interface only interface Line rate 1.544 Mb/s ±32 ppm During synchronized operation, the line-rate accuracy must be as specified in ANSI T1.101 (Ref 13) for the appropriate stratum level.
  • Page 157 CallPilot T1 signal isolated pulse characteristics The exact electrical characteristics of T1 signals are specified in the table for both DSX-1 interface. DSX-1 signal isolated pulse template Normalized amplitude Maximum curve Minimum curve -0.5 -0.5 Time in unit intervals g250078 T1/SMDI and CallPilot Server Configuration...
  • Page 158 CallPilot T1/SMDI interfaces Standard 1.13 DSX-1 isolated pulse template corner points Minimum curve Maximum curve Time Normalized Time Normalized (unit intervals) amplitude (unit intervals) amplitude -0.77 -0.05 -0.77 0.05 -0.23 -0.05 -0.39 0.05 -0.23 0.50 -0.27 0.80 -0.15 0.95 -0.27 1.15...
  • Page 159 All terminators and connectors in the circuit must also meet the impedance requirement. A cable type that meets the T1 specification is called ABAM. Cat 5 LAN cable does not meet the T1 specification and must not be used. T1/SMDI and CallPilot Server Configuration...
  • Page 160 CallPilot T1/SMDI interfaces Standard 1.13 T1 cable pinouts Pin Number Lead designation Receive ring Receive tip No connect Transmit ring Transmit tip No connect No connect No connect RJ-45 Metallic Shield To cable shield drain wire CallPilot T1 encoding requirements A T1 signal uses bipolar electrical code format.
  • Page 161 Speech encoding A-law or -law encoding/decoding, defined in ITU-T Recommendation G.711 as in accordance with ANSI T1.403b-2002 Line coding Alternate mark inversion (AMI) with zero code suppression (ZCS) and B8ZS in accordance with ANSI T1.403b-2002 T1/SMDI and CallPilot Server Configuration...
  • Page 162 CallPilot T1/SMDI interfaces Standard 1.13 CallPilot T1 clocking requirements Timing Description Timing Synchronization CallPilot Configuration: slave-timed when interconnecting to synchronous digital hierarchy equipment master-timed when interconnecting to other equipment (for example, analog channel banks) Clock and data recovery Complies with AT&T TR62411 and Bellcore...
  • Page 163 B bit. This provides, at most, four signaling states for each terminal. The following table displays the meaning of the different signaling states that CallPilot uses to indicate the status of an agent to the switch. T1/SMDI and CallPilot Server Configuration...
  • Page 164 CallPilot T1/SMDI interfaces Standard 1.13 Generic CallPilot to switch AB bit signaling CallPilot uses different signaling states to indicate the status of an agent to the switch. State A bit B bit Loop Open (On Hook) Loop Closed (Off Hook)
  • Page 165 0 / 1 SL-100 disconnects 1 / 1 1 / 1 CallPilot goes On Hook 0 / 1 1 / 1 (that is, Idle) CallPilot Disconnect Talking (call in progress) 1 / 1 0 / 1 T1/SMDI and CallPilot Server Configuration...
  • Page 166 CallPilot T1/SMDI interfaces Standard 1.13 State Transmit A/B Receive A/B CallPilot goes On Hook 0 / 1 0 / 1 SL-100 goes On Hook 0 / 1 1 / 1 (that is, Idle) CallPilot T1 signaling specifications Signaling Description Framing SF (D3/D4) (Specified in ANSI T1.107-1995,...
  • Page 167 Local equipment detects RAI from the remote equipment, that is, the remote equipment cannot detect the T1 signal from the local equipment (in accordance with ANSI T1.403b-2002). Blue Not supported on CallPilot Other — Not supported on CallPilot T1/SMDI and CallPilot Server Configuration...
  • Page 168 CallPilot T1/SMDI interfaces Standard 1.13 CallPilot T1 DTMF requirements DTMF Tone detection Values DTMF digits 0 to 9, *, #, A, B, C, D in accordance with Bellcore LSSGR Sec. 6 and ANSI T1.403b-2002 Dynamic range -36 dBm to +3 dBm for each tone Minimum tone duration 50 milliseconds (ANSI T1.403b-2002)
  • Page 169 This meets the required objective of a capability for T1 loopback as demanded by GNTS. The DSX-1 also facilitates the insertion of test equipment again with bantam cross-connect cables. T1/SMDI and CallPilot Server Configuration...

  • Page 170: Callpilot Smdi Interface

    CallPilot T1/SMDI interfaces Standard 1.13 CallPilot SMDI interface CallPilot servers connect to external switching equipment by means of an RS-232 physical link. The servers receive and transmit call control information using the Simple Message Desk Interface (SMDI) protocol. The connection is generally referred to as the SMDI link, but SMDI is a data link layer protocol (layer 2), which by definition must ride on top of a physical layer protocol (layer 1) physical connection.
  • Page 171 An installation can employ whatever modem type (or no modem) meets the particular application criteria (for example, modulation scheme, interoperability, familiarity, reliability, product longevity, and cost). CallPilot RS-232 link demarcation point 3 meters (maximum) DB-25 DB-9 CallPilot (male) (female) server CallPilot RS-232 link demarcation point g250061 T1/SMDI and CallPilot Server Configuration...
  • Page 172 CallPilot T1/SMDI interfaces Standard 1.13 DB-9 to DB-25 connector signal translation When converting from DB-9 to DB-25 (for example, CallPilot serial COM port to DB-25 connector at the demarcation point), use the signal translation shown in the following table. Straight conversion DB-9 to DB-25...
  • Page 173 RS-232 link to the other in serial data transmission format. The RS-232 protocol is defined in Reference Number 2 on page 188; however, note that the protocol does not include any definition of or reference to the SMDI protocol. T1/SMDI and CallPilot Server Configuration...
  • Page 174 CallPilot T1/SMDI interfaces Standard 1.13 The ASCII character set is not specifically covered by the RS-232 specification, but the requirements for serial ASCII character transmission (and, therefore, SMDI protocol) fall within the definitions of the RS-232 standard as defined in reference 2 on page 188.
  • Page 175 (depending on application requirements) as shown in the following conceptual diagram: SDMI link extension beyond the RS-232 demarcation line Transmitted data Received data Simple serial data communications link Communications RS-232 RS-232 link Computer Modem Modem Computer g250070 T1/SMDI and CallPilot Server Configuration...
  • Page 176 CallPilot T1/SMDI interfaces Standard 1.13 SMDI link CallPilot SMDI link by modem The CallPilot RS-232 link that carries SMDI protocol messages can be range extended over any communication facility (for example, leased line telephony loop) using any modem that is: Compliant with all of the requirements of the CallPilot RS-232 link as specified in “CallPilot SMDI link RS-232 demarcation point,”...
  • Page 177 RS-232 has specific requirements for both the transmitted and received voltage levels used to represent mark and space logical bits. Mark/space electrical characteristics Voltage +25v Space Space Logic 0 Transition Region Time Mark Logic 1 -25v g250064 T1/SMDI and CallPilot Server Configuration...
  • Page 178 CallPilot T1/SMDI interfaces Standard 1.13 CallPilot SMDI link RS-232 serial data transmission characteristics RS-232 can be used to convey ASCII characters in asynchronous serial format as the data payload. RS-232 serial asynchronous ASCII character transmission Idle state Odd, even Remain idle...
  • Page 179 DB-25 and DB-9 connector pinouts used most frequently are provided below for convenience. 9-pin AT style connector Pin number RS-232 signal names Data carrier detect Received data Transmitted data Data terminal ready T1/SMDI and CallPilot Server Configuration...
  • Page 180 CallPilot T1/SMDI interfaces Standard 1.13 9-pin AT style connector Pin number RS-232 signal names Signal ground Data set ready Request to send Clear to send Ring indicator 25-pin AT style connector Pin number RS-232 signal names Protective ground Transmitted data...
  • Page 181 Secondary transmitted data DCE transmitter signal element timing Secondary received data Receiver signal element timing Secondary request to send Data terminal ready Signal quality detector Ring indicator Data signal rate selector DTE transmitter signal element timing T1/SMDI and CallPilot Server Configuration...
  • Page 182 CallPilot T1/SMDI interfaces Standard 1.13 CallPilot SMDI link RS-232 cable requirements The following table describes the CallPilot SMDI Link RS-232 physical link cable characteristics for the entire RS-232 link. Characteristic Description SMDI Link Demarcation point At the RS-232 DB-25 male connector...
  • Page 183 CallPilot server SMDI link RS-232 DB-9 connector. Shielded RS-232 connectors Required for all Terminal type at the CallPilot RS-232 connector RS-232 Specification Revision # EIA/TIA-232-F T1/SMDI and CallPilot Server Configuration...
  • Page 184 CallPilot T1/SMDI interfaces Standard 1.13 CallPilot SMDI interface requirements of the RS-232 link The SMDI link interface requirements of the RS-232 are fully defined by the EIA/TIA-232-F specification. Specific configuration settings for proper operation of the SMDI link are as shown in the following table:.
  • Page 185 The following illustration shows how to implement a no-handshaking DB-25 null modem. No-handshaking DB-25 null modem Socket R Socket L DB-25 female DB-25 female g250062 A no-handshaking DB-9 null modem can be used instead of a DB-25 connectorized null modem, if convenient. T1/SMDI and CallPilot Server Configuration...
  • Page 186 CallPilot T1/SMDI interfaces Standard 1.13 The following illustration shows how to implement a No-handshaking DB-9 null modem Socket R Socket L DB-9 female DB-9 female g250063 Modem standards ITU-T modem standards (formerly CCITT) ITU-T defines several prominent specifications for defining modem standards in the V-series (formerly CCITT documents).
  • Page 187 Smart Connector, which uses a 4-wire DS-30 link for the connection between the Smart Connector and the IOM shelf. The NTFX34AA version of Smart Connector supports a 28.8K bps RS-232 interface, which can be located up to 225 meters distant from the IOM. T1/SMDI and CallPilot Server Configuration...
  • Page 188 CallPilot T1/SMDI interfaces Standard 1.13 Standards documents for CallPilot SMDI link requirements Reference Document Number Number Title Bellcore Simplified Message Desk Interface (SMDI) TR-NWT-000283 Generic Requirements Interface between Data Terminal Equipment EIA/TIA-232-F and Data Circuit Terminating Equipment Employing Serial Binary Data Interchange...
  • Page 189 Uniform Call Distribution (UCD) T1 troubleshooting CallPilot calls, verification verifying that services are fully channel bank operational channel verification CallPilot components channels CTbus back in service DTI/480JCT board testing modem checklists MPB board installation and configuration server T1/SMDI and CallPilot Server Configuration...
  • Page 190 Index Standard 1.13 Configuration Wizard retrieving online help modem overview SMDI link running multimedia channel verification using to detect replacement boards configuring CallPilot server SL-100/DMS-100 programming NNS Subnet (CLAN) copyright connection test CTbus password desktop client PCs pcAnywhere diagrams pcAnywhere caller passwords call routing channels changing T1 equipment interface...
  • Page 191 T1 interface UCD Agent Login (UCDA) and Logout (UCDD) codes UCD, Uniform Call Distribution verifying that CallPilot services are fully operational voice channels Voice Messaging DN configuring Windows NT viewing events T1/SMDI and CallPilot Server Configuration...
  • Page 192 Index Standard 1.13 CallPilot...
  • Page 194 The information in this document is proprietary to Nortel Networks. *Nortel Networks, the Nortel Networks logo, and the Globemark are trademarks of Nortel Net- works. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

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