Full System Recovery - Nortel Call Center Server Installation And Maintenance Manual

July 2007

Full system recovery

Introduction
The full system recovery procedure provides instructions for recovering from
system failure, such as
file corruption that affects more than the Symposium Call Center Server or
Network Control Center database
a hardware failure (for example, a hard drive failure)
If you have a current Platform Recovery Disk and recent database backup, you
can use this recovery method.
To perform a full system recovery
1 Follow the procedures for a complete uninstall in Chapter 13, "Uninstalling
and reinstalling server software."
2 Follow the instructions in Chapter 11, "Migrating a Release 5.0 server to a
new platform" on page 767 to reinstall the server software, Sybase
software, and database files.
Note: If you suspect that the problem with the system does not affect the
operating system, you may only need to uninstall the Symposium Call
Center Server or Network Control Center software, Sybase ASE 12.5, and
the database files, thereby leaving the operating system and drive
partitions intact.
Additional steps required for servers in a networking environment
If you just recovered either an NCC server or a server that is connected to an
NCC server for networking, you must perform some additional steps.
If you recover an NCC
server
Installation and Maintenance Guide for Windows 2003
using the Configuration (nbconfig) utility on the
NCC server, add all of the sites in your multi-site
call center.
Restoring data
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