Nortel Call Center Server Installation And Maintenance Manual page 997

July 2007
before and after any major hardware upgrades (such as a disk expansion,
BIOS upgrade, or platform migration)
ATTENTION
When to use a RAID backup
RAID backups are recommended for platforms with hot-swap disk
configurations. They provide a fast mechanism for backing up and restoring
your system. Used in conjunction with a database backup, a RAID backup
allows you to restore your system to its condition preceding a crash.
The Symposium Call Center Server backup utility backs up the server database.
You need a database backup to recover from database corruption, or to perform
an upgrade or migration on your server. (The backup utility is not intended to
restore individual pieces of information or files that were deleted by accident.)
Backup best practices
To help you recover your database in the case of a system failure, follow the
guidelines listed below to ensure that you always have an up-to-date backup of
your database files:
Create a new Platform Recovery Disk after you have expanded your
database using the Database Expansion Utility, restored your database, and
each time you change any of the following information on the server:
Customer Information If you change your customer name or company
name, then you must create a new Platform Recovery Disk.
Keycode Information If you enter a new serial number (or dongle
number for DMS/SL-100 systems) and keycode when upgrading the
server software, then you must create a new Platform Recovery Disk.
DMS/SL-100/M1/Nortel Communication Server 1000 Switch
Information If you update switch information, such as the switch name,
IP address, and customer number, then you must create a new Platform
Recovery Disk.
Installation and Maintenance Guide for Windows 2003
To create a full backup, you must use a third-party backup
utility. For information on preparing for a third-party
backup, see Section C: "Using a third-party backup utility
to create full backups," on page 1045.
Backing up data
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