Installing Real-Time Statistics Multicast - Nortel Call Center Server Installation And Maintenance Manual

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Installing Real-time Statistics Multicast

Introduction

RSM is installed during the Symposium Call Center Server installation. The

installation process checks to make sure that you have the correct keycode for

RSM, and then installs the required RSM files on the server. When you install

RSM, you must provide the IP multicasting address that will be used to transmit

RSM data. The default port numbers and multicast rates for real-time statistics

are set automatically.

Installing Real-time Statistics Multicast

During the installation, you are prompted to enter the IP multicast address that

RSM will use to send real-time statistical data.

The RSM IP Address window appears whenever RSM is detected during any

one of the following scenarios:

an initial installation of Symposium Call Center Server

an upgrade or reinstallation of Symposium Call Center Server

Installation and Maintenance Guide for Windows 2003

Installing and configuring Real-time Statistics Multicast