Nortel Call Center Server Installation And Maintenance Manual page 1244

Using Symposium Standby Server
13 Close the E:\ drive directory window, and then remove the CD from the
drive.
Note: You do not need to restart the server computer.
To configure pcAnywhere user access rights
This section describes how to configure pcAnywhere to accept remote
connections. When you first receive your server, pcAnywhere may already be
configured. If so, go through the following procedures to ensure that the
network properties and remote caller settings are correct.
Configuration of pcAnywhere sets up a secure caller account to access the
server. You can add a caller account for each remote PC. These caller accounts
restrict usage of pcAnywhere to appropriate users (for example Nortel support
personnel and distributors)
If, during the pcAnywhere configuration, you get a message indicating that you
do not have the rights to modify a setting or create a new caller, follow the
procedure below to change the Windows User access rights for pcAnywhere
files.
1 Exit pcAnywhere.
Tip: This procedure requires you to browse to a hidden directory. To view
hidden directories, follow these steps:
a. Open My Computer.
b. Choose Tools ➝ Folder Options.
c. Click the View tab.
d. Scroll down until you see Show Hidden Files and Folders, and select
e. Click OK.
2 In Windows Explorer, navigate to the following folder:
C:\Documents and Settings\All Users\Application
Data\Symantec\pcAnywhere
where C: is the drive on which pcAnywhere is installed.
3 Right-click the pcAnywhere folder icon.
Result: A pop-up menu appears.
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this option.
Standard 7.02
Symposium Call Center Server