Nortel Call Center Server Installation And Maintenance Manual page 1050

Backing up data
c. If any services are still running, in the control panel, click the
d. Click Accept to exit the utility.
2 Shut down the database services using the Stop Sybase Services utility as
follows:
ATTENTION
a. From the Windows Start menu, choose Programs ➝ Sybase ➝ Stop
b. Click OK.
c. Verify that all services have been successfully shut down. If any
d. If all services have been successfully shut down, click Accept to exit the
3 Based on the type of backup you want to perform, you have the following
choices:
To do a full backup of only the database files, proceed to step 7.
To do a full backup of the database files and all of the operating system
files, continue with the following step.
4 To back up the entire system (for example, if you want to back up all of the
operating system files in addition to the database files), then, depending on
the backup utility you are using, you may need to use the Services window
in the Control Panel to make sure the services listed below are shut down.
Note: Some third-party backup utilities require that you manually shut down
the following services. If you do not shut them down as follows, then some
Windows files may not be backed up.
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Administrative Tools ➝ Services icon to manually shut down the listed
services. Then click Recheck to update the status log.
You must shut down the Symposium Call Center Server
Services as outlined in step 1 before shutting down the
database services. Failure to do so can result in database
corruption.
Sybase Services.
Result: The Symposium Call Center Server Shutdown window
appears.
Result: The utility shuts down the Sybase backup server, monitor
server, and the Sybase server. When all services are shut down, the
Service Status Log appears.
services cannot be shut down, contact Nortel support personnel.
shutdown utility, and then proceed with the full backup.
Standard 7.02
Symposium Call Center Server