Returning The Qfx10000 Chassis Or Component; Returning A Hardware Component To Juniper Networks, Inc - Juniper QFX10008 Hardware Manual

QFX10008 Switch Hardware Guide

Returning the QFX10000 Chassis or Component

Returning a Hardware Component to Juniper Networks, Inc.

256
If you are contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key for an existing case, or press the star (*) key to be routed
to the next available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Returning a Hardware Component to Juniper Networks, Inc. on page 256
Locating the Serial Number on a QFX10000 Switch or Component on page 257
Packing a QFX10000 or Component for Shipping on page 264
In the event of a hardware failure, please contact Juniper Networks, Inc. to obtain a Return
Material Authorization (RMA) number. This number is used to track the returned material
at the factory and to return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments are returned
to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at https://support.juniper.net/support/
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Service Request Manager link at
https://support.juniper.net/support/
1-408-745-9500 (from outside the United States).
To return a defective hardware component:
Determine the part number and serial number of the defective component.
1.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
2.
You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
.
or at 1-888-314-JTAC (within the United States) or
Copyright © 2019, Juniper Networks, Inc.