Returning An Ex4300 Chassis Or Components; Returning An Ex4300 Switch Or Component For Repair Or Replacement - Juniper EX4300 Series Hardware Manual

Returning an EX4300 Chassis or Components

IN THIS SECTION

Returning an EX4300 Switch or Component for Repair or Replacement | 342

Locating the Serial Number on an EX4300 Switch or Component | 343
Contact Customer Support to Obtain a Return Material Authorization | 353
Packing an EX4300 Switch or Component for Shipping | 354
Returning an EX4300 Switch or Component for Repair or Replacement
If you need to return an EX4300 switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see
an EX4300 Switch or Component" on page
2. Obtain an Return Materials Authorization (RMA) number from JTAC as described in
Customer Support to Obtain Return Material Authorization
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in
Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
www.juniper.net/support/guidelines.html
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"Packing an EX4300 Switch or
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"Locating the Serial Number on
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