Returning The Switch Or Switch Components; Returning An Ex3300 Switch Or Component For Repair Or Replacement - Juniper EX3300 Complete Hardware Manual

CHAPTER 15
Returning the Switch or Switch
Components

Returning an EX3300 Switch or Component for Repair or Replacement

Related
Documentation
Copyright © 2015, Juniper Networks, Inc.
Returning an EX3300 Switch or Component for Repair or Replacement on page 139
Locating the Serial Number on an EX3300 Switch or Component on page 140
Contacting Customer Support to Obtain Return Materials Authorization for
Switches on page 141
Packing an EX3300 Switch or Component for Shipping on page 143
If you need to return an EX3300 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
Determine the serial number of the component. For instructions, see
1.
Serial Number on an EX3300 Switch or Component" on page
Obtain an RMA number from JTAC as described in
2.
Obtain Return Materials Authorization for Switches" on page
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping as described in
3.
or Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
EX3300 Switches Hardware Overview on page 3
140.
"Contacting Customer Support to
141.
"Packing an EX3300 Switch
143.
.
"Locating the
139