Returning An Ex9214 Chassis Or Components; Returning An Ex9200 Switch Or Component For Repair Or Replacement - Juniper EX9214 Hardware Manual

Returning an EX9214 Chassis or Components

IN THIS SECTION

Returning an EX9200 Switch or Component for Repair or Replacement | 316

Locating the Serial Number on an EX9214 Switch or Component | 317
Contact Customer Support to Obtain a Return Material Authorization | 326
Packing an EX9200 Switch or Component | 327
Returning an EX9200 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or replacement,
follow this procedure:
1. Determine the serial number of the chassis if you need to return the switch. If you need to return
one or more components, determine the serial number for each component. For instructions, see
Locating the Serial Number on an EX9204 Switch or Component
EX9208 Switch or Component
on page 317.
2. Obtain an RMA number from JTAC as described in
Material Authorization
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in
Component" on page
For more information about return and repair policies, see the customer support page at
www.juniper.net/support/guidelines.html
, or "Locating the Serial Number on an EX9214 Switch or Component"
.
327.
.
Locating the Serial Number on an
,
Contact Customer Support to Obtain Return
"Packing an EX9200 Switch or
316
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