Troubleshooting; Getting Help; Warnings And Errors - Stratasys F123 Series Manual

Getting Help

8 TROUBLESHOOTING

This chapter describes troubleshooting steps that can be performed to correct basic problems
with the F123 Series.
Getting Help
If you have a problem with your printer or the printer's materials that is not covered in this
guide, or if you need to order replacement parts, please contact Customer Support for your
region. Contact information is available from the Stratasys website at:
http://www.stratasys.com/customer-support/contact-customer-support.
If needed, you can write to Customer Support North America at:
Stratasys, Inc.
Customer Support
7665 Commerce Way
Eden Prairie, MN 55344 USA
Before calling for service or supplies, always have the following information ready:
• Your printer's software version (see
obtaining this information).
• Your printer's serial number (see
information on locating the printer's serial number).
• Access to your GrabCAD Print workstation in order to provide a configuration file, if
necessary (see
on obtaining this information).

Warnings and Errors

If the printer detects an issue that may affect a build, it will be indicated within the Notifications
Display portion of the
displayed, depending on the severity of the warning/error, along with text indicating the
reason(s) for the warning. Touching the text on the screen will open a dialog indicating the
reason(s) for the notification, and in some cases, steps to correct the notification (see
Figure 4 (page
Depending on the type of warning/error, a notification badge icon may also be displayed within
the "Materials Page" (page
within the Navigation Menu to indicate the warning (see
Materials page a notification badge icon will be displayed over the center of the Material Status
Icon experiencing the warning/ error (see
icon on the screen will open the corresponding material's Materials Details page and provide
information indicating the cause of a warning/error (see
"Exporting System Configuration (.CFG) File" (page 170)
"Build Page" (page
44)).
61). The Materials button will be displayed in its warning state
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"Software Version" (page 139)
Figure 6 (page 13) or
44). A yellow or red notification badge icon will be
Table 1 (page
Table 7 (page 69)). Touching the notification badge
Figure 30 (page
for instructions on
"System Odometers" (page 98)
for instructions
42)). Within the
72)).
for
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