Troubleshooting; Troubleshooting Checklist - Stratasys Prodigy Plus User Manual

Troubleshooting Checklist

Problem or error message
No power
System fails to reach operating
temperatures
Material not extruding
No text displayed on Display
Panel
Cannot communicate with system
through network
Error Code displayed on Display
Panel
Display Panel displays
Build Error

Troubleshooting

Solution
Verify power cord is securely plugged in.
Verify circuit breaker (at rear of system) and
power switch (right side of system) are both in
the ON (up) position.
Verify AC power is present at wall outlet.
Verify the system is not connected to an
extension cord or power strip.
Filament may be jammed in extrusion head (see
Loss of Extrusion on
Cycle power (see Cycling Power
Incorrect IP address – check that the IP
addresses within the Prodigy Plus system and
Insight are the same values (see
Addresses on page 20).
Make sure IP address is static on your network
(contact your IT department).
Verify IP address entered in Insight "Status" or
"Admin" has the same value as system but
contains no zero's in the first position within each
section of the IP address.
Call for customer service. For more information,
see Fault Determination Codes
Partial or bad part file sent to system. Check STL
file validity in CAD software; reprocess STL in
Insight and redownload to system.
Prodigy Plus User Guide
page 55).
on page
Setting Network
on page 54.
20).