Page 1
Fortus 380mc and ® 380mc Carbon Fiber Edition 3D Production System K6 and K7 Series USER GUIDE Part No. 400224-0002_REV_J...
Page 2
This document is protected by copyright. All rights reserved. Its use, disclosure, and possession are restricted by an agreement with Stratasys per software copyright. No part of this document may be photocopied, reproduced or translated into another language without the prior written consent of Stratasys, Inc.
Page 3
User Guide as the 380mc. This printer incorporates the latest in innovative technologies to provide you with precise prototypes from a CAD design. Stratasys’ Fused Deposition Modeling (FDM) technology provides prototype parts, including internal features, that can be used to field-test form, fit, and function. Direct Digital Manufacturing (DDM) allows for the creation of customized end-use parts straight from 3D CAD data.
Page 4
ABOUT THIS GUIDE This guide is your introduction to building prototypes and end-use parts using a Stratasys 3D production, rapid prototype system. It is designed as a learning and reference tool that explains system operation in an easy to understand, step-by-step, process.
TABLE OF CONTENTS 1 SERVICE AND SUPPORT ..............1 SERVICE............................ 1 SOFTWARE SUPPORT......................1 SAFETY INSTRUCTIONS ......................2 Lockout Tagout (LOTO)............................. 2 Hazard Types ..............................2 Product Safety Signs ............................3 Product Safety Label Locations......................... 4 Emergency Stop ..............................8 Potential Safety Hazard Areas ..........................
Page 6
OVEN COMPONENTS ......................26 Oven Door ............................... 26 Oven Lights ..............................27 Platen ................................28 Tip Wipe Assembly............................29 CANISTER BAY ENCLOSURE COMPONENTS..............30 Canister Bay ..............................31 Canister Drives and Canister Release Knobs ....................31 Canister Status LED Indicators ........................32 Tip Wipe Height Adjustment Wheels .......................
Page 7
WORKING WITH THE QUEUE PAGE..................63 About the Job Queue............................64 About the Sample Queue ..........................67 WORKING WITH THE TIPS PAGE ..................68 Tips/Materials Status ............................69 Canister Load Status ............................72 Material Load Controls ............................ 73 Tips Controls ..............................75 WORKING WITH THE CALIBRATION PAGE .................
Page 8
CHANGING TIPS OR MATERIAL TYPE ................128 Using the Tip Change Wizard........................128 Changing Tips within the Top Cover ......................161 Adjusting Tip Wipe Heights ........................... 164 BASIC JOB BUILD TASKS ....................166 Before a Build ..............................166 Preparing the Printer ............................. 166 Selecting a Job to Build ..........................
Page 9
DAILY MAINTENANCE......................230 Clean the Platen ............................230 Empty the Purge Bin............................231 WEEKLY MAINTENANCE ..................... 232 Vacuum the Build Envelope .......................... 232 Clean/Inspect Tip Wipe Assembly ......................... 232 QUARTERLY MAINTENANCE ....................237 Clean the Tip Sensor Plunger ........................237 AS NEEDED MAINTENANCE ....................
This chapter provides information on service and support for the 380mc as well as safety information and safety label locations. SERVICE If you have a problem with your printer that is not covered in this guide, please contact Stratasys Customer Support: Region...
SAFETY INSTRUCTIONS The following basic safety tips are given to ensure safe installation, operation, and maintenance of Stratasys equipment and are not to be considered as comprehensive on matters of safety. The Fortus 380mc printer is designed to be a safe and reliable rapid prototyping printer. Access to areas of the printer are potentially dangerous.
PRODUCT SAFETY SIGNS Note: Always read and adhere to safety statements, and be aware of the following safety signs when you see them on the printer. We make every effort to ensure that our printers are safe and reliable at all times. However, there will be times when you must access areas of the printer where potentially high voltages, hot temperatures, and/or moving mechanical components could cause severe injury.
EMERGENCY STOP The emergency stop (E-stop) button is located on the front right surface of the printer, just below the touchscreen display. The E-stop is a safety mechanism used to shut off the printer in an emergency situation in which it cannot be powered down in the usual manner. Pressing the E-stop button inward immediately removes power to the printer.
POTENTIAL SAFETY HAZARD AREAS The following components and areas of the printer are highlighted as potential safety hazards that may cause system failure or reliability problems if proper safety procedures are not followed. OVEN Warning: Always wear safety gloves and long sleeves when working inside the oven.
DOOR LOCKS Sensors are used to communicate the status of the oven door and the top cover to the printer. For safety reasons, the oven door and top cover must be closed before the X, Y, and Z motors will operate. Electromagnetic locks ensure that the oven door and top cover remain securely closed when the printer is building.
2 SETUP AND INSTALLATION This chapter describes basic setup and installation of the 380mc. GENERAL INFORMATION WELCOME KIT CONTENTS The printer’s Welcome Kit contains the Welcome Insert document, software CD, the common tools you will need to maintain the printer, and a variety of replacement parts. Use the following figures and tables to identify the contents of the Welcome Kit.
Page 21
Figure 2-2: Welcome Kit Contents - Tools Table 2-2: Key for Figure 2-2 Leather Printer components may be extremely hot. To prevent burns or other injuries, these gloves should Safety be worn any time you see the gloves safety sign throughout this document. See “Product Safety Gloves Signs”...
Page 22
Figure 2-3: Welcome Kit Contents - Spare Parts Table 2-3: Key for Figure 2-3 Oven Bulbs Periodically you may need to replace an oven bulb. Bulbs generally burn out in pairs. Replacement Kit The Welcome Kit contains oven bulb replacement kits, with 2 replacement Festoon bulbs per kit.
Page 23
Figure 2-4: Welcome Kit Contents - Cleaning Supplies Table 2-4: Key for Figure 2-4 Touchscreen From repeated use, the touchscreen may become dirty and occasionally need to be Cleaning Kit cleaned. Only use suitable LCD cleaning agents when cleaning the touchscreen. See “Cleaning the Touchscreen Display”...
Model Tag - Lists the printer’s model number, part number, and power requirements. This tag also lists all patent numbers associated with the printer, some FCC compliance information, voltage warnings and the Stratasys web address. • Serial Tag - Lists the printer’s serial number. Refer to this number when requesting service.
BASIC SETUP Note: See Figure 2-7 for all rear connections. MAKING THE NETWORK CONNECTION Processed job files are transferred to the 380mc through your facility’s Ethernet network. An RJ45 network connector is located on the right, rear corner of the printer (as viewed from the rear) for the network connection (see Figure 2-7).
Figure 2-7: Rear Connections AC Disconnect Lever Lockout Bar Power Cable Connection AC Circuit Breaker (OFF Position) Ethernet Network Connection (RJ45) Optional UPS Connection CONFIGURING THE NETWORK This section is provided in case you need to change your network settings. The printer’s network address type can be set to DHCP (Dynamic) or Static.
Page 28
UPNP CONFIGURATION To configure your printer’s UPnP settings: Power ON the printer, see “Powering ON the Printer” on page 116. Press the Settings button within the Navigation Bar (see Table 4-5 on page 53). Locate the UPnP option within the Network portion of the Settings page (see “UPnP”...
Page 29
Figure 2-8: Enter Network Settings Dialog Backspace Exit (delete) (without saving) Checkmark (confirm) number keys • Use the to enter address digits. backspace • Use the key to delete entries digit by digit. checkmark • Use the key to confirm entries and exit the dialog with saving. •...
SETTING THE PRINTER’S DATE AND TIME In order to ensure accurate build times, the printer’s clock must be set. This is done within the FDM Control Center application which was installed on your workstation PC as part of the installation process (see “FDM Control Center Software”...
The Change 380mc Date and Time dialog will be displayed. The date and time settings within this dialog are automatically configured based on the workstation PC’s date and time settings. Adjust the date and/or time setting if needed, then click OK to close the dialog. Your printer’s date and time settings will be configured and are displayed within the Information Bar portion of the User Interface (see “Information Bar”...
3 SYSTEM COMPONENTS This chapter describes the components of the 380mc. Information regarding the materials and tips that can be used by the printer is also included in this chapter. PRINTER OVERVIEW ACCESS DOORS AND PANELS Warning: The right and left upper and lower side panels, as well as the upper and lower rear panels, should only be removed by an authorized service representative.
Page 33
Figure 3-2: Access Doors and Panels - Rear View Upper Rear Panel Lower Rear Panel TOP COVER Allows access to the gantry and head assembly. Six fans are used to cool this area of the printer. The two fans on the left and the two fans on the right draw cool air into the gantry area, while the two fans on the rear draw warm air out of the gantry area.
RIGHT & LEFT SIDE PANELS Warning: The right and left upper and lower side panels should only be removed by an authorized service representative. UPPER & LOWER REAR PANELS Warning: The upper and lower rear panels should only be removed by an authorized service representative.
OVEN COMPONENTS The oven is comprised of the oven door and everything that you see through the oven door window, including the platen and the tip wipe assembly. The oven is where parts are built. Figure 3-3: Oven Components Tip Wipe Oven Assembly Door...
OVEN LIGHTS Hot Surface: Bulbs are hot. Never touch bulbs when the oven light is turned on. Bulbs should only be removed/replaced when the oven light is turned off. See “Replace an Oven Bulb” on page 238 for bulb replacement instructions. There are four Festoon bulbs (Figure 3-4) mounted on the front upper edge of the oven, two per side, which...
PLATEN The steel platen provides the level surface on which parts are built. A build sheet is securely affixed to the platen by the vacuum source (see “On Board Vacuum System” on page 38 for details). A checkerboard pattern is machined into the top surface of the platen which allows vacuum to be evenly distributed across the entire surface.
TIP WIPE ASSEMBLY The tip wipe assembly is located on the front, right side of the oven. The assembly consists of two flicker/brush assemblies (one for each tip), two purge ledges (one for each tip), and a purge chute. The assembly is housed behind the purge chute access plate.
CANISTER BAY ENCLOSURE COMPONENTS The model and support material canister bays are accessed by opening the canister bay doors on the front of the printer. The canister bay doors do not contain electromagnetic locks and can therefore be opened while the printer is building.
CANISTER BAY The 380mc has two operating material canister bays - one model and one support. The left-most bay (M1) holds model material while the right-most bay (S1) holds support material. While building, one model and one support canister will be active. An active canister has material filament loaded to the head, as indicated by a steady green LED above the canister and a status of "Loaded"...
CANISTER STATUS LED INDICATORS There is one colored status LED above each canister. This LED indicates the canister condition for each canister bay (Figure 3-7). LEDs states are as follows: • Off: No canister detected, or a canister is present but filament has not been fed into the canister drive.
PURGE BIN The canister bay enclosure contains a purge bin. This bin collects purged material debris passed down from the flicker/brush assemblies via the purge chute. The purge bin is equipped with its own door which is spring loaded. The purge bin door should be closed whenever the printer is building.
GANTRY To access the gantry or the head, you must first open the top cover. The top cover utilizes an electromagnetic lock. The top cover remains locked while the printer is building and automatically unlocks when it is safe for you to access the components within this area of the printer;...
HEAD ASSEMBLY The head assembly has been designed for use with a wide range of modeling materials. The head extrudes model material and support material using liquefiers per Table 3-1 Table 3-2. The support liquefier moves up and down via a drive motor. The liquefier tips are clamped directly between the liquefier heater blocks with two screws.
HEAD MAINTENANCE BRACKET The 380mc is equipped with a head maintenance bracket which places the head in a convenient location for many head maintenance tasks, such as changing tips (see “Changing Tips within the Top Cover” on page 161). PLACING HEAD INTO MAINTENANCE BRACKET When necessary, perform the following steps to place the head into the maintenance bracket: Ensure that the printer is stopped and not building.
Page 46
While firmly grasping the maintenance handle, lift the head and place it into the head maintenance bracket. Figure 3-15: Head in Maintenance Bracket REMOVING HEAD FROM MAINTENANCE BRACKET After performing any necessary head maintenance tasks, perform the following steps to remove the head from the head maintenance bracket and replace it within the gantry: While firmly grasping the maintenance handle, remove the head from the head maintenance bracket and return head to its initial position within the gantry.
VACUUM AND AIR DRYER SYSTEMS ON BOARD VACUUM SYSTEM The vacuum pump generates the vacuum used to hold the build sheet to the platen. When sufficient vacuum is achieved, the build sheet automatically affixes to the platen and the red X over the top of the Vacuum Status Indicator (within the Information Bar) will disappear (see “Information Bar”...
MODELING MATERIALS AND TIPS MATERIALS (380MC NON-CARBON FIBER EDITION) The 380mc can use a variety of material types: • High strength polycarbonate (PC) model material used with PC_S breakaway support or SR-100 soluble support. • PC-ISO model material used with PC_S breakaway support. •...
CANISTER MEMORY CHIP Each material canister contains a memory chip which tracks the canister’s volume. The 380mc utilizes a different canister memory chip than other Fortus canisters and as a result, only 380mc compatible canisters can be used to build parts on the printer. These canisters exhibit a black canister snout and plastic plug (see Figure 5-5 on page 121 for details).
Page 50
TIP COMPATIBILITY & SELECTION Table 3-1 lists the materials available for use with the 380mc and their corresponding tips. Table 3-2 lists the materials available for use with the 380mc Carbon Fiber Edition and their corresponding tips. Table 3-3 lists the slice heights for each model tip. Table 3-4 provides approximate tip life based upon the amount of material used.
Page 51
Table 3-4: Tip Life Model Tip Life Support Tip Life Model Model Support Warn/Max Warn/Max Warning Warn/Max Warn/Max Warning Material cu. in. cu. cm. Canisters cu. in. cu. cm. Canisters ABS-M30 620 / 800 10160 / 13110 T12SR30 270 / 450 4420 / 7374 ABS-M30i ABS-M30...
Page 52
TIP IDENTIFICATION Figure 3-17: Tip Identification The Soluble Release support tip is shorter than standard tips. All unused model and support tips are interchangeable EXCEPT for Soluble Release support tips. Once a tip is used, it is committed to that material type and is no longer interchangeable.
The 380mc builds parts by processing the original STL job file into a Stratasys CMB file that is downloaded to the printer. To build a job, you must send the job file to the 380mc using the Insight application.
FDM Control Center is an application that connects with Insight software to send jobs to the printer to be built. Control Center is designed to be used with your network-based Stratasys printer. Insight performs the model processing to prepare a CMB file and Control Center connects to the printer to build the job and monitor the printer’s status.
4 USER INTERFACE This chapter provides an overview of the 380mc User Interface (UI). Specific printer operation information and procedures can be found in “5 Operating the Printer” on page 116. You must power ON the printer prior to using the touchscreen, see “Powering ON the Printer”...
The Information Bar is docked at the top of the touchscreen display, and appears on every page of the User Interface. A variety of information is displayed within the Information Bar including the System Status Indicator (printer’s "heartbeat"), Stratasys logo, Vacuum Status Indicator, Network Status Indicator, high level system messages, and current date/time.
DASHBOARD The Dashboard is docked just beneath the Information Bar and appears on every page of the User Interface. The Dashboard displays the printer’s build state (button), material statuses and canister volumes (model and support), tip statuses and odometer amounts (model and support tip), and oven light control (button). Figure 4-3: Dashboard BUILD STATE BUTTON...
Page 58
Pressing the Build State button will open a dialog indicating the reason(s) for the current build state (see “Warnings and Errors” on page 243 for explanations of warnings displayed on this page). Once all warnings have been corrected, press the checkmark button to exit the dialog. Note: It is good practice to press the Build State button prior to starting each job.
Page 59
MATERIALS/TIPS STATUS The center section of the Dashboard contains four icons pertaining to the status of the printer's current materials and tips. Note: Icons are display only and are not buttons. The information displayed within these icons is meant to be used as a quick reference of the printer’s current configuration.
Page 60
Icon State Description Valid canister installed in canister bay, but material does not match the current material configuration of the printer and/or the material currently loaded to the head. User action required to replace mismatched material or an existing build will pause once the currently loaded canister empties. See “Changing Tips or Material Type”...
Invalid tip/mismatch with currently loaded material, or tip has exceeded the odometer limit for the associated material and no further builds can be started. “Tip Compatibility & Selection” on page 41 for material and tip compatibility information and “Changing Tips or Material Type” on page 128 for instructions on changing tips.
NAVIGATION BAR The Navigation Bar appears on each main page of the User Interface, and provides one-touch access to the Build, Queue, Tips, Calibration, Settings, and Maintenance functions of the printer. The User Interface is broken up into several pages of related functionality. Selecting a button from the Navigation Bar will open the button's corresponding page, allowing you to perform tasks within that page.
WORKING WITH THE BUILD PAGE The Build page is comprised of the four main areas of functionality that are necessary for selecting and building parts on the printer; these items are highlighted in Figure 4-6. Within the Build page you can select a job, see how a selected job matches the printer’s current configuration, view build time and materials usage estimates for the selected job, start, pause, and abort a job, and see status and estimated action points for the currently building job.
VIEWING PRINT JOB INFORMATION Information pertaining to a selected job is displayed at the top of the Build page within the Print Job Information Panel. This information is static and represents the details of the job as submitted to the printer from the Insight application on your workstation PC.
If the job shown in the Print Job Information Panel is from the Sample Queue, the left and right Print Job Selection buttons still step through the Job Queue, starting at the top of the queue, and the information for the sample job is replaced.
Page 66
BUILD STATUS DISPLAY The upper portion of the Build Status Display shows the following build information: • The build’s percentage of completion is displayed as a numerical percentage just above the build’s layer completion information. • The number of completed layers as compared to the total number of layers in the build is displayed just below the build’s percentage of completion.
Page 67
MATERIALS STATUS DISPLAY Materials related information is displayed within three areas of the Materials Status Display. Information pertaining to model material is displayed within the upper portion of the Materials Status Display. • The Available: field displays the total amount of model material loaded within the printer (in or cm depending on your printer’s configuration).
Page 68
Figure 4-14, there is sufficient material in the printer to complete the build if it were started. The model and support progress bars are shown in dark blue. Figure 4-14: Materials Status Display Details - Idle, Sufficient Materials Figure 4-15, there is not sufficient material in the printer to complete the build if it were started. The model and support progress bars indicate the amount of available material (in dark blue), and the amount of additional material required to complete the build (in hashed- grey).
Page 69
When the printer is building an additional progress bar is displayed for both the model and support fields. This light blue bar indicates build progress and reflects the amount of material used so far during the build. Figure 4-16, the light blue progress bars indicate the amount of model and support material used so far. The dark blue progress bars indicate the remaining amount of model and support required to complete the build.
PRINT JOB CONTROLS Three buttons are displayed at the bottom of the Build page (just beneath the Print Job Status Display). These buttons are used to start, pause, and abort a build. Figure 4-18: Print Job Controls BUILD (PLAY) BUTTON The Build button, which resembles the "Play"...
Page 71
PAUSE BUTTON The Pause button allows you to pause an active build. The Pause button can appear in the following states: Table 4-7: Print Job Controls - Pause Button States Button State Description Printer is actively building. Selecting the Pause button in this state will pause the build.
WORKING WITH THE QUEUE PAGE There are two, separate queues available on the 380mc: the Job Queue and the Sample Queue. From the Queue page you can view, edit, sort and select jobs from the Job Queue or Sample Queue. To access these queues, press the Queue button within the Navigation Bar;...
ABOUT THE JOB QUEUE The Job Queue contains the list of files (jobs) downloaded to the printer from the Control Center application on your workstation PC. By default, jobs are added to the Job Queue in the order they were submitted to the printer via Control Center.
Page 74
JOB QUEUE CONTROLS There are four buttons displayed directly below the Job Queue list which can be used to rearrange the print jobs listed in the queue. These buttons are disabled for the Sample Queue. Figure 4-22: Job Queue Controls These buttons have the following functionality: Table 4-9: Job Queue Control Buttons...
Page 75
VIEWING JOB DETAILS To view additional details regarding a particular job in the Job Queue or Sample Queue, select the right arrow displayed for that job. Figure 4-23: View Job Details This will open the job’s Job Details page which displays additional information such as the name of the user who submitted the job, the number of layers in the job, the support material and support tip associated with the job, and the size of the job.
ABOUT THE SAMPLE QUEUE The 380mc comes with several sample job files permanently installed on the printer. These files are accessible via the Sample Queue only. This queue is comprised of a few sample part files as well as a variety of other files that are helpful for testing the printer.
WORKING WITH THE TIPS PAGE The Tips page displays a detailed representation of the printer’s current materials and tips configuration. Two Tip Status Icons and two Material Status Icons (similar to the icons within the Dashboard) represent the tips and model/support material loaded/installed within the printer.
TIPS/MATERIALS STATUS The Tips page contains four icons pertaining to the status of the printer's current materials and tips. Two Status Icons and two Material Status Icons (similar to the icons within the Dashboard) represent the tips and model/support material loaded/installed within the printer. These icons will take on a variety of colors and highlighted states depending on their status.
Page 79
Icon State Description Valid tip, tip size, current odometer, and approximate tip life for this tip is displayed. Tip is within 10% of or has reached the odometer limit for the Table 3-4 on page 42 associated material (see for approximate tip life information).
Page 80
Icon State Description Valid canister loaded into bay, material name and current volume displayed. Material from canister is loaded to the head and canister is selected to be used for building. Blue (white highlighted border) - - indicates that a material canister is not loaded in the corresponding canister bay - user action required to insert canister.
CANISTER LOAD STATUS A variety of canister load status messages are displayed directly beneath each Material Status Icon, indicating the current activity of each canister and/or the canister’s filament. Throughout the process of loading and unloading material these statues will update frequently, giving you an indication of the progress being made. (See “Loading Material to the Liquefier Tips”...
MATERIAL LOAD CONTROLS The Tips page contains Material Load Control buttons which are used to load and unload material to the liquefier tips within the head as well as cancel a material load or unload. A Load Material (up arrow) and Unload Material (down arrow) button is displayed for each material canister;...
Page 83
Table 4-12: Material Load Control Buttons - Button States Button Name Selected State Unselected State Disabled State Cancel Button Load Material Button Unload Material Button As materials are loaded and unloaded, the pathway between the material and tip status icons will become blue with a white highlighted border, and will fill in the direction that the canister’s filament is traveling.
MATERIAL LOAD/UNLOAD CANCELLATION After pressing the Unload Material or Load Material button for a canister, the Cancel button becomes selectable. This button allows you to cancel a material load or unload already in process. Depending on your printer’s configuration, a warning may be generated after selecting the Cancel button. In the event of a warning the Build State Button will turn yellow.
Page 85
TIP CHANGE WIZARD The Tip Change Wizard is designed to streamline the process of changing model and/or support materials and tips. You will use this wizard any time you change material type or tips on the printer. Caution: If material type is changed, tips must be changed. Any time you are changing material type and tips you must follow the steps within “Changing Tips or Material Type”...
Page 86
UNPLUG Pressing the Unplug button initiates an automated tip unplug routine. This button should be pressed if you encounter a paused build due to the "Model filament clogged in tip" or "Support filament clogged in tip" warning (see “Build Pause Warnings” on page 249).
Page 87
TIP WIPE ADJUSTMENT Pressing the Tip Wipe Adjustment button will open the Tip Wipe Adjust Wizard page. Within this page you can: • Instruct the printer to set to its standby or build temperature • Command the head to move to the purge position •...
Page 88
GO TO PURGE POSITION Pressing the Go to Purge Position button will instruct the head to move to the purge position (directly above the purge ledge). This button must be pressed before the Wipe Tips button will become selectable, as the head must be in the purge position before tips can be wiped.
WORKING WITH THE CALIBRATION PAGE Note: This section provides an overview of the Calibration page and its features, but does not go into detail regarding calibration procedures. See “6 Calibration” on page 191 for detailed calibration procedure information and instructions. The Calibration page allows you to perform a variety of calibration procedures on the printer, including: •...
VIEWING CALIBRATION STATUS Your printer’s calibration status is displayed within the upper portion of the page. The text displayed within the Calibration Status Pane reflects the overall calibration status of the printer. If your printer is calibrated (i.e. XYZ Tip Offset Calibration has been completed), information similar to what is shown in Figure 4-33 will be displayed.
XYZ TIP OFFSET CALIBRATION Pressing the XYZ Tip Offset Calibration button will open a page which allows you to initiate an XYZ Tip Offset Calibration and/or build a calibration part. See “XYZ Tip Offset Calibration” on page 192 for detailed instructions. An XYZ Tip Offset Calibration must be performed each time the printer’s tips are changed.
TOUCHSCREEN CALIBRATION Pressing the Touchscreen Calibration button will open a dialog allowing you to recalibrate the touchscreen display. See “Touchscreen Calibration” on page 209 for detailed instructions. Figure 4-36: Recalibrate Screen Confirmation Page FIND Z HOME Pressing the Z Home button instructs the printer to find its home location for the Z axis. Note: This button can also be found within the Gantry/Stage Details page.
WORKING WITH THE SETTINGS PAGE The options within the Settings page are organized into groupings of related functionality. Within each grouping, printer information can be viewed and individual printer settings and preferences can be configured. Within this page you can turn a variety of printer settings on/off (including UPnP, part placement, auto cooldown, etc.), select your printer’s address type (dynamic or static) and manually configure an IP address, network mask, and gateway address (if needed), and adjust the brightness of the touchscreen display.
SETTINGS PAGE NAVIGATION To scroll up and down within the Settings page simply touch the screen and pull the list of options in the direction you’d like to scroll. A small scrollbar is displayed along the right-hand side of the page, indicating the direction in which you’re scrolling.
Page 95
Rows containing a slider graphic (see Figure 4-38) allow you to configure a particular setting, typically turning the setting Off and On, directly within the Settings page. Simply touch the slider on the screen and move it to the left or right to adjust its setting. Rows containing a right arrow graphic (see Figure 4-38) will open a new page allowing you to configure that...
PRINTER SETTINGS Within the Printer category of the Settings page you can configure a variety of printer functionality preferences. Note: The printer’s date and time settings are not configured within the Settings page. Instead, this information is configured within the FDM Control Center application which was installed on your workstation PC as part of the initial installation and setup process.
Page 97
Figure 4-42: Part Placement Dialog UNITS The Units row displays the type of units the printer is configured for, English or Metric. To configure this setting, use the slider graphic to select between English and Metric units; English is selected by default. Figure 4-43: Units...
Page 98
AUTO COOLDOWN The Auto Cooldown row displays the printer’s auto cooldown setting. Pressing the right arrow graphic within this row will open a page allowing you to adjust this setting. Figure 4-44: Auto Cooldown Oven modeling temperature is determined by the material type (model and support) loaded within the printer. It is controlled by the printer’s software and cannot be modified;...
NETWORK SETTINGS Within the Network Settings category of the Settings page you can configure your printer’s UPnP and network address information. Note: Your printer was configured for your network as a part of its initial installation and setup (see “Configuring the Network” on page 18).
Page 100
STATIC CONFIGURATION When the Address Type is set to Static you must enter an IP address, network mask, and gateway address for the printer (provided by the system administrator). Once entered, the address will not change. Note: See your system administrator if you do not know the IP address, Network mask, or Gateway address.
NETWORK ADDRESS INFORMATION The printer’s network address information is displayed directly below the Network row. The printer’s Address Type, IP Address, Netmask, and Gateway Address are displayed within the right side of the row. Any configuration changes made within the Network Settings Details page will be reflected within this row. Figure 4-49: Network Address Configuration UPNP...
MTCONNECT ENABLE MTCONNECT The MTConnect slider graphic allows you to enable the MTConnect system functionality for the purpose of remotely tracking printer defined metrics. MTConnect is available for 380/450mc printers with Controller software versions 6.4.6708 and above. To configure this setting, use the slider graphic to turn the setting On and Off as needed. See “MTConnect System Activation”...
WORKING WITH THE MAINTENANCE PAGE Note: This section provides an overview of the Maintenance page and its features, but does not go into detail regarding printer maintenance procedures. “7 Maintenance” on page 212 for detailed maintenance information. The options within the Maintenance page are organized into groupings of related functionality. Within each grouping, maintenance related printer information can be viewed and individual maintenance settings and preferences can be configured.
MAINTENANCE PAGE NAVIGATION To scroll up and down within the Maintenance page simply touch the screen and pull the list of options in the direction you’d like to scroll. A small scrollbar is displayed along the right-hand side of the page, indicating the direction in which you’re scrolling.
HEAD SETTINGS ACTIVE TIP The Active Tip row indicates which tip is currently active on the printer (i.e. extruding material to create a part). This setting updates automatically to coincide with the status of the printer’s tips while building and will match the selected tip icon indicated within the Dashboard.
BAY SETTINGS FILAMENT PRESENT Each individual canister bay has a canister drive containing a filament present sensor (see “Canister Drives and Canister Release Knobs” on page 31). This sensor detects the presence of material within the canister drive. The Filament Present row displays status information pertaining to the filament loaded in a canister drive; status information for each of the canister drives is displayed.
Page 107
CANISTER S/N The Canister S/N row displays the serial number of the model and support canisters installed in the printer’s canister bays. The printer automatically reads this number off of the canister’s memory chip when it is inserted into a canister bay. If a canister bay is empty "- -" will be displayed in place of a serial number. Figure 4-61: Canister S/N...
GANTRY/STAGE SETTINGS Pressing the right arrow graphic within the Gantry/Stage row will open your printer’s Gantry/Stage Details page ( Figure 4-63 on page 100). Within this page you can move the platen (Z) up or down and the head in the X and Y axis.
Page 109
Pressing the Maintenance button in the upper-left corner of the page will close the Gantry/Stage Details page (returning you to the Maintenance page). Figure 4-63 the X axis is selected; absolute movements can be made to the Left, Mid (middle) or Right of travel.
Page 110
Figure 4-64 the Y axis is selected; absolute movements can be made to the Back, Mid (middle) or Front of travel. Figure 4-64: Gantry/Stage Details Page - Y Axis Selected Y axis selected Figure 4-65 the Z axis is selected; absolute movements can be made to the Mid (middle) or Bottom of travel. Figure 4-65: Gantry/Stage Details Page - Z Axis Selected Z axis...
Page 111
X, Y, Z POSITION Position information for the X, Y and Z axes is displayed within the X, Y, Z Position row. This information is the same as what is displayed within the Gantry/Stage Details page. The position information displayed within this row will update to reflect changes made within the Gantry/Stage Details page.
CHAMBER SETTINGS OVEN TEMPERATURE The Oven Temperature row displays the oven’s current temperature as compared to its set point temperature. Note: Small offsets (1-3C) between actual and set point temperatures are normal, particularly oven temperatures above 150C. Figure 4-68: Oven Temperature VACUUM ENABLE The Vacuum Enable row displays whether the printer’s vacuum capability is on or off.
Page 113
VACUUM STATUS The Vacuum Status row displays status information pertaining to the printer’s vacuum system. "Low" is displayed if vacuum pressure is below threshold. In this instance, a build sheet will not affix to the platen as sufficient pressure is not present to hold the build sheet to the platen’s surface. "Good" is displayed when sufficient vacuum pressure is present.
Page 114
DOOR LOCK The Door Lock row displays whether or not the printer’s door is locked. Whenever the oven door can be opened (i.e. the printer is not building and it is therefore safe for you to open the oven door) "Unlocked" will be displayed. Whenever the oven door’s lock is engaged and the door cannot be opened (i.e.
Page 115
COVER STATUS The Cover Status row displays the status of the printer’s top cover. "Open" will be displayed when the top cover is open, and "Closed" will be displayed when the top cover is closed. Figure 4-74: Cover Status...
FAN SPEEDS Pressing the right arrow graphic within the Fan Speeds row will open your printer’s Fan Speeds page. The Fan Speeds page lists rpm information for each of the printer’s fans. The information displayed within the Fan Speeds page will vary depending on whether or not the printer’s fans are within specification (see Figure 4-77 Figure 4-79).
Page 117
RPMs again, until/unless the fan goes out of spec again. The printer is functional when a fan speed is out of specification; however, if you attempt to reset the out of spec value several times and the out of spec fan warning persists, contact Stratasys Customer Support. Figure 4-79:...
VOLTAGES Pressing the right arrow graphic within the Voltages row will open your printer’s System Voltages page. The System Voltages page lists voltage information for each of the printer’s power connections/sources. The information displayed within the System Voltages page will vary depending on whether or not the printer’s voltages are within specification (see Figure 4-82 Figure...
Page 119
The printer is functional when a voltage is out of specification; however, if you attempt to reset the out of spec value several times and the out of spec voltage warning persists, contact Stratasys Customer Support. Figure 4-84:...
SYSTEM SETTINGS SERIAL NUMBER The Serial Number row displays the printer’s unique serial number. This number can also be found on the label on the exterior surface of the printer (see Figure 2-5 on page 15 for label placement). Figure 4-85: Serial Number SOFTWARE VERSION The Software Version row displays the version of Controller Software installed on the printer.
Page 122
MATERIALS The Materials row displays the printer’s materials configuration information (see Available Materials for details). This information is based on the material license purchased for the printer. The printer’s material license determines the types of materials (model and support) that can be used to build parts on the printer. The printer is licensed as part of its initial installation and setup process (performed by your authorized service representative).
Page 123
If you find that the printer’s materials configuration no longer meets your needs, you can purchase a different material option and upgrade the printer’s material license. Pressing the Add License button within the Materials Details page puts the printer into License Upgrade Mode, and opens the Add Material License page. When the printer is in License Upgrade Mode you can send license files to the printer in order to upgrade its materials configuration.
Page 124
RESTART Pressing the right arrow graphic within the Restart row will open a dialog allowing you to manually restart the printer. Figure 4-94: Restart Pressing the checkmark button within this dialog will cause the printer to restart automatically. Selecting the X (Cancel) button within this dialog will close the dialog.
Press the green Power ON button on the front of the printer. The printer will begin to boot. The touchscreen will turn on and the Stratasys logo followed by start-up code will be displayed for a brief period.
Once the printer boots up "Initializing" will be displayed on the touchscreen, followed by "Starting". The icons within the Dashboard will be blank until this process is complete. Figure 5-2: Initializing Start Up Screen After the initialization and start up process is complete, the printer will automatically perform an XY Home Calibration.
MATERIAL, CANISTERS, AND LIQUEFIER TIPS LOADING MATERIAL TO THE LIQUEFIER TIPS Caution: Any time the printer’s material type is changed, tips must also be changed. The following information does not contain steps for changing the printer’s tips. Any time you are changing material type and tips you must follow the steps within “Changing Tips or Material Type”...
Page 128
Figure 5-3: Current Configuration - Load Material Observe the status information displayed below the model and support canister icons. The "Insert Canister" status indicates that a canister is not present in the material’s corresponding canister bay. Insert the canister you’d like to load into its appropriate canister bay. See “Canister Installation”...
Page 129
Caution: Make sure that the thumbwheel door is closed after filament pre-load is accomplished. • Close the thumbwheel door. The Load Material (up arrow) button should be selectable for all materials needing to be loaded. Press the Load Material button corresponding to the material canister you want to load. Figure 5-4: Load Material Button Note: Only one material can be loaded at a time.
Page 130
Rest the canister on the edge of the bay - do not push the canister fully into the bay. Caution: Do not remove the plastic plug until you are ready to pre-load filament. Remove the plastic plug (6A) on top of the snout. Snap the plastic plug into the storage slot (6B).
Page 131
Drop the canister drive down onto the canister by pulling out the canister release knob. (Figure 5- • Verify that the canister drive is aligned with the filament exit. • The canister status LED is OFF at this point and a canister status of "Advance Filament" will be displayed.
Turn the thumbwheel until you feel the drive motor pull the filament and the canister status LED begins to flash green. • Filament needs to be advanced approximately 2 inches (50.8 mm) to reach the drive motor drive wheels. The printer automatically completes the process of pre-loading filament. •...
Page 133
Figure 5-7: Current Configuration - Unload Material Observe the status information displayed below each of the model and support canister option icons. A "Loaded" status indicates currently loaded material. The Unload Material (down arrow) button should be selectable for all loaded materials. Press the Unload Material button corresponding to the material canister you want to unload.
Note: The unload process will take several minutes. Once unloaded, the material’s status is updated to "Not Loaded" and the canister status LED turns to a slower flashing green (same flash rate as used to indicate canister Ready condition). Note: At this point you have the option of reloading the canister you just unloaded (see “Loading Material to the Liquefier Tips”...
Page 135
Immediately pull the canister out of the bay (within ten seconds of lifting the canister release knob). (See “Handling/Storing Canisters” on page 127 for information on storing the partially used canister.) • When the canister release knob is raised, the drive motor runs in reverse and pulls material from the printer.
Like other thermoplastics, the filament within canisters can absorb moisture when exposed to ambient humidity. Stratasys canisters are designed to minimize moisture exposure while unopened and opened. When a canister's filament absorbs moisture a finished part's surface quality, seam quality and overall part aesthetics can be affected.
CHANGING TIPS OR MATERIAL TYPE The information within this section is meant to guide you through the process of changing materials and tips. The Tips page includes a Tip Change Wizard designed to streamline the process of changing the printer’s model and/or support materials and tips.
Page 138
To access the Tip Change Wizard, press the Tip Change (Wizard) button within the Tips page. From the list of material options displayed, select the model material you'd like to switch to (ABS- M30 in this case). The newly selected model material will be indicated. Press the Next button to proceed with the wizard.
Page 139
From the list of tip options displayed, select the model tip you'd like to switch to (T16 in this case). The newly selected model tip will be indicated. Press the Next button to proceed with the wizard. Note: When selecting the tip you’d like to switch to you are given a "current" (i.e.
Page 140
Based on the model material you selected in step 2, a list of support material options will be displayed. From the list of material options displayed, select the support material you'd like to switch to (SR-30 in this case). In this case, only one material option is displayed (and is selected by default) as only one support material is compatible with the model material selected previously.
Page 141
Based on the support material you selected in the previous step, a list of compatible support tip options will be displayed. From the list of support tip options displayed select the support tip you'd like to switch to (T12(current) in this case). Press the Next button to proceed with the wizard.
Page 142
Verify that the material and tip selections displayed are correct. If you need to change your material and/or support tip selections, press the Previous button and make changes as needed. Ensure that a part is not on the platen and then press the Next button to proceed with the wizard. A screen will be displayed briefly informing you that the platen is moving to the oven cleaning location.
Page 143
Once the platen moves to the oven cleaning location perform the steps displayed within the page. When finished, press the Next button to proceed with the wizard. Note: Please be aware of the warning(s) indicated within the page.
Page 144
The model and support material currently loaded in the printer (PC and PC_S in this case) will start to unload (model material will unload first followed by support material). A two-part radial progress graphic displays the amount of time remaining until this process is complete (12 minutes in this case).
Page 145
As material unload progress is made, the radial progress graphic will be updated. A green checkmark will be displayed indicating that material has been completely unloaded from the printer.
Page 146
Once the material unload process is complete, you will be prompted to remove unloaded canisters (as appropriate). Remove unloaded canisters (see “Removing Canisters” on page 125) and then press the Next button to proceed with the wizard.
Page 147
Caution: Discard material pulled from printer. Do not attempt to rewind material in canister. If filament is forced into canister, cross winding will most likely occur, making the entire canister unusable. Once canisters have been removed, the printer will clear the filament remaining within the filament tubes.
Page 148
Confirm that the material and tip selections displayed are correct and then press the Next button to proceed with the wizard. Note: Please be aware of the warnings associated with your selections. A tip and/or material type change will require calibration. If you proceed past this page of the wizard and exit the wizard without performing an XYZ Tip Offset Calibration, your printer will not be calibrated.
Page 149
A screen will be displayed momentarily indicating that the printer is preparing to have its tip(s) replaced. Perform the necessary steps to replace model and/or support tips. See “Changing Tips within the Top Cover” on page 161 for detailed instructions on changing tips. If a tip is removed that may be re-installed at a later time, be sure to record the tip’s odometer reading (item 4 in the image below) and store this reading with the removed tip.
Page 150
A default odometer value of 0.0 (in ) is automatically populated for the newly installed model and support tip; update tip odometer information as needed. • If you are using brand new (unused) tips, no configuration is necessary. Simply accept the default values, press the Next button, and then proceed to step •...
Page 151
Press the touchscreen anywhere within the Model field. When selected, the field will turn blue. Using the keypad, enter the odometer value corresponding to your model tip; if necessary, use the delete key to erase a field’s default value. For this example, we will accept the default value of 0.0 (in Repeat steps as needed to update the support tip's odometer information.
Page 152
Your materials and/or tip changes will be saved and the odometer values entered in the previous step will be displayed within the Tip Status Icons of the Dashboard.
Page 153
Perform the necessary steps to prepare for tip calibration. Install a build sheet - make sure the build sheet is as centered as possible when placed onto the platen. Verify vacuum - within about 5 minutes the printer should attain sufficient vacuum to secure the build sheet to the platen.
Page 154
Select the model and support canisters to be loaded during the calibration sequence by pressing the corresponding row on the touchscreen (if they are not already selected by default). When selected, the row will be blue. Selected canisters are indicated by a white outline encasing the canister's icon.
Page 155
A screen will be displayed allowing you to select the calibration part’s location on the build sheet prior to starting the build. The screen contains a graphic representing your printer’s platen as well as a blue bounding box graphic (the imaginary box surrounding the part). Select the calibration part’s build location by dragging and dropping the bounding box on the touchscreen;...
Page 156
The printer will begin the process of building a calibration part. This process includes allowing oven temperature to stabilize (see Table 5-3 for stabilization times), performing a Z tip-to-tip calibration, loading model material, loading support material, and then building the calibration part.
Page 157
Table 5-3: Oven Stabilization Times (in hours) Material Type Being Installed Current Oven ABS-M30 Nylon 12/ PC-ISO Temp. ABS-M30i ABS-ESD7 Nylon 12CF PC-ABS Room temp. ABS-M30, ABS-M30i Auto Cool-Down ABS-ESD7 Nylon 12/Nylon 12CF PC/PC-ISO/PC-ABS The screen will update as the printer: •...
Page 158
• Loads model material, and then loads support material.
Page 159
In addition to the screen updating, the Information Bar and the Build State button will update to indicate when the printer is building the calibration part.
Page 160
Once the calibration part is complete you will be prompted to remove the part from the printer. Remove the completed part and then press the Next button to proceed with the wizard.
Page 161
The Adjust XYZ Calibration page will open; this page will vary slightly depending on the type of units that the printer is configured for (see “Units” on page 88 for details). The icons and buttons within this page will allow you to make XYZ tip offset adjustments based on an analysis of the calibration part.
Page 162
Determine where on each axis the support toolpath is most centered between the X-Y alignment indicators (see Figure 5-9 Figure 5-10 for English units, and Figure 5-11 Figure 5-12 for Metric units). The numbers on the calibration part represent thousandths of an inch (e.g., 4 = 0.004 in.
Page 163
Figure 5-11: Calibration Part - No Adjustment Needed (Metric units) Magnified single side of a calibration part with a reading of 0. Calibration Part Most centered at 0 Support toolpath Alignment indicators Figure 5-12: Calibration Part - Adjustment Needed (Metric units) Support toolpath is most centered between the alignment indicators at the 4, indicating an adjustment of +X = 0.1 Calibration Part...
Page 164
Within the Adjust XYZ Calibration page, slide the scale icons on the screen to match where the support toolpath is most centered between the alignment indicators. The Delta X and Delta Y fields will reflect adjustments made. Note: Only one offset value can be selected for each axis, (i.e., an adjustment of +X = 2 (0.002 in.
Page 165
• If the support toolpath is not centered at 2 (0.05 mm) or less (as in Figure 5-10 Figure 5-12) an offset adjustment is needed. The following figure shows a +X adjustment of 4 or 0.004 in. (0.1 mm). The +X scale icon has been moved downward to the 4 (0.1) and the Delta X value reflects this adjustment (0.0040 in./0.100 mm).
Page 166
to remove the part from the printer (see step 17 C.). Remove the completed part and then press the Next button. • Repeat the instructions in step 19. Continue to check and adjust for XY offset. Readjusting until the calibration toolpath is centered at 0 for the X and Y axis is preferable. However, readjusting until the calibration toolpath for X and Y is within tolerance, which is at or under 2 or 0.002 in.
Page 167
Refer to Table 5-4 and determine the slice height for the model tip installed in your printer. Table 5-4: Model Tip Slice Heights Model Tip Slice Height (in) Slice Height (mm) 0.005 0.127 0.007 0.178 0.010 0.254 0.013 0.330 T20C 0.010 0.254 If the value measured in...
Page 168
• Use the Up button to enter the value obtained in step C if this value is greater than the tip’s slice height. For example, if you measured an average of 0.012 in. (0.305 mm) for a tip with a slice height of 0.010 in. (0.254 mm), press the Up button until 0.0120 (0.305) is displayed within the Material Thickness field.
Page 169
• The Build Calibration Part screen will be displayed (see step 17 B.) and the calibration part will begin building. A two-part radial progress graphic displays time remaining for the build as well as the build’s percentage of completion. Once the calibration part is complete you will be prompted to remove the part from the printer (see step 17 C.).
CHANGING TIPS WITHIN THE TOP COVER Any time the printer’s material type is changed, tips must also be changed. If you are following the steps outlined within “Using the Tip Change Wizard”, complete the steps below to change tips, and then return to step 11 page 140 and proceed with the wizard.
Page 171
Using the 9/64 Hex Ball End Driver tip change tool (provided in the Welcome Kit), loosen the two (2) liquefier retaining screws which clamp the liquefier tip in place. Remove the desired tip from the head by gently grasping the tip’s tip shield and pulling the tip downward and out of the printer.
Page 172
Figure 5-20: Tip Installation Tip should be flush with bottom of heater block Repeat steps if an additional tip needs to be changed. Remove the head from the head maintenance bracket and return head to its initial position. Secure the head to the head mounting plate using the two (2) recessed head mount fasteners. Refer to “Head Maintenance Bracket”...
ADJUSTING TIP WIPE HEIGHTS The tip wipe assembly contains two flicker/brush assemblies which are used to keep tips and tip shields free of purged material debris and buildup. The flicker cleans the tip’s opening, while the brush cleans the tip shield. After changing one or both tips, you must manually adjust tip wipe heights to ensure proper placement of the flicker/brush assemblies in relation to tips/tip shields.
Page 174
Note: As needed, press the Wipe Tips button again to initiate an additional 4 passes of the head. Once you believe you have achieved proper placement (as shown in Figure 5-22), press the Wipe Tips button and observe placement via the purge chute access plate window. When properly adjusted: •...
Material residue on the sheet can adhere to the platen or interfere with the build sheet vacuum. Note: Using build sheets not provided by Stratasys may impact part quality and printer reliability. Note: ABS, ASA and PC parts use a clear build sheet.
SELECTING A JOB TO BUILD Select the Queue button within the Navigation Bar. The Queue page will open, and the Job Queue tab will be selected by default (see Figure 4-19 on page 63). Within the Job Queue, select the job you wish to build by touching its entry in the list; the job’s row will turn blue.
Page 177
Figure 5-23: Part Placement Dialog "Heating Oven and Tips" is displayed within the Information Bar. The oven will begin to heat to a set point temperature determined by the material types specified for the job. Please be patient. After the oven and liquefier tips reach temperature "Finding Z Zero" is displayed within the Information Bar, and the printer performs a Z Zero Calibration.
INFORMATION AVAILABLE DURING A BUILD During a build, information pertaining to that build is displayed within two areas of the Build page: The Print Job Information Panel displays the details of a job, as submitted to the printer from the workstation PC. This information is static and is for reference purposes only.
BUILD WARNINGS If the printer detects an issue that may affect a build, it will be indicated within the Dashboard. The Build State button will turn yellow or red depending on the severity of the warning. Pressing the Build State button will open a dialog indicating the reason(s) for the warning/error.
PAUSING A BUILD During a build the Pause button within the Build page becomes selectable (see “Pause Button” on page 62 details). The printer can pause automatically, or be manually paused using this button: • An automatic pause occurs when a canister runs out of material, a failure is detected, etc. •...
Page 181
Figure 5-26: Abort Confirmation Dialog An abort command will be sent to the printer and the dialog will close. The Z stage will move to its end of travel and "Aborting" will be displayed within the Information Bar. Once the Z stage reaches its end of travel "Build Aborted - Remove Part" is displayed within the Information Bar prompting your to remove the aborted build.
AFTER A BUILD IS COMPLETE After the completion of a build, the printer performs the following actions: • The Z stage is lowered and the head is parked. • Depending on your printer’s auto cooldown configuration, the oven may or may not begin to cool (see “Auto Cooldown”...
Page 183
Nylon 12 material. After building a part, you can remove supports using an Ultrasonic or Circulation Tank containing a solution of water and WaterWorks soluble solution. For more information on WaterWorks, refer to the WaterWorks User Guide located on Stratasys’ Customer Extranet.
CHANGING PRINTER DEFAULTS Factory presets can be changed via the Settings page. To access this page, press the Settings button within the Navigation Bar. DISPLAY UNITS By default the printer is configured to display English (imperial) units (inches). However, you can adjust this setting as needed to have the printer display metric units.
OVEN TEMPERATURE CONTROL Oven modeling temperature is determined by the material type (model and support) loaded within the printer. It is controlled by the printer’s software and cannot be modified; however, you do have control of some oven temperature functions. The Auto Cooldown setting allows you to configure the printer’s auto cooldown function (see “Enable Part Placement”...
PART BUILD LOCATION The Enable Part Placement setting determines whether or not you can select a job’s placement on a build sheet prior to starting the build (see “Network Settings” on page 90). By default this setting is set to Off and single part jobs are built in the center of a build sheet while packs are built according their selected placement within Control Center.
PRINTER STATUS The various pages of the User Interface display each of the following: • Odometer status • Material status • Temperature status • Software version • Other printer information TIP ODOMETER STATUS The printer tracks and displays the total amount of material extruded through a liquefier tip since it was last replaced.
Page 188
TIP LIFE STATUS In addition to the odometer status information displayed, approximate tip life information can also be found within the Tips page. Tip life is the maximum amount of material that can be extruded through a tip. Approximate tip life information is displayed within the two tips icons, directly beneath the tip’s current odometer value (e.g 920 in /15,080 cm ).
MATERIALS STATUS You can find the current status of each of the canisters installed/inserted in the printer via two methods: The Dashboard contains two Material Status Icons, one corresponding to the printer’s model canister (M) and one corresponding to the printer’s support canister (S). (See “Materials/Tips Status”...
Page 190
Regardless of whether you are viewing these icons within the Dashboard or the Tips page, icons will take on a variety of colors, depending on their status (see Table 4-2 on page 50 for detailed status explanations): • Blue - an icon with blue coloring indicates that a valid canister is inserted into the corresponding canister bay;...
TEMPERATURE STATUS Current and set point temperature information for the oven and liquefier tips can be found within the Tips and Maintenance pages. OVEN TEMPERATURE To view the oven’s temperature information within the Maintenance page: Press the Maintenance button within the Navigation Bar; the Maintenance page will be displayed. Locate the Chamber section of the page.
Page 192
TIP TEMPERATURE To view temperature information pertaining to the model and support tips within the Maintenance page: Press the Maintenance button within the Navigation Bar; the Maintenance page will be displayed. Locate the Head section of the page. The Model Temperature row displays temperature information for the model tip while the Support Temperature row displays temperature information for the support tip.
Page 193
Tip temperature information can also be found within the Tip Maintenance page: To open this page, press the Tip Purge/Unplug button within the Tips page. The page is divided into two groupings, one for the model tip and one for the support tip. The tip’s current temperature as compared to its set point temperature is displayed at the bottom of its grouping.
SOFTWARE VERSION Version information for the software used to control the printer (Controller Software) can be accessed via the Maintenance page: Note: Controller Software is installed on the printer’s hard drive and should not be confused with Insight software, which is installed on the workstation PC. To access the Maintenance page, press the Maintenance button within the Navigation Bar.
MTCONNECT SYSTEM ACTIVATION Activating MTConnect will enable the MTConnect data exchange protocol between the printer and an MTConnect client for the purpose of tracking printer defined metrics. To activate MTConnect Add the MTConnect license file as described in “Materials” on page 113.
Page 196
To verify the system is on the network, open a web browser and type http://xxx.xxx.xxx.xxx:5000/ probe replacing the “xxx.xxx.xxx.xxx” with the obtained IP address. The device information is returned. Note: The IP address need not be in 3 digit segments. Do not use leading zeros. For Example: IP Address = 10.40.202.149, use http://10.40.202.149:5000/ probe, NOT http://010.040.202.149:5000/probe Change “probe”...
Page 197
You can view the device information and current MTConnect data by using a web browser as a client and the system’s IP address even if the printer is not on a network. You can do this by directly connecting a computer to the printer with a Crossover Cable connected to the Ethernet Ports.
Page 198
The computer and your printer can now communicate like an “isolated” network. The previously explained method of using a browser as a client will work. Figure 5-44: Ethernet Properties...
6 CALIBRATION This chapter describes basic calibration procedure for the 380mc. The buttons/pages described within this chapter are accessible via the Calibration page (see “Working with the Calibration Page” on page 80). To open the Calibration page, press the Calibration button within the Navigation Bar; a screen similar to the one Figure 6-1 will be displayed.
XYZ TIP OFFSET CALIBRATION Tip offset values are the distance between the model and support tips in the X, Y and Z directions. Accurate tip offset values ensure that support toolpaths are accurately located in reference to model toolpaths. Inaccurate tip offset values can cause part quality issues such as support material embedded in a part or improperly supported parts.
Page 202
The Tip to Tip Calibration page will be displayed. Within this page you have the option of performing a Z Tip-to-Tip Calibration and/or building a calibration part; the checkbox for each option is selected by default. Touching a checkbox on the screen will allow you select and deselect options as needed.
Page 203
Perform the necessary steps to prepare for tip calibration and then press the Next button to proceed with the wizard. Install a build sheet - make sure the build sheet is as centered as possible when placed onto the platen. Verify vacuum - within about 5 minutes the printer should attain sufficient vacuum to secure the build sheet to the platen.
Page 204
A screen will be displayed allowing you to select the calibration part’s location on the build sheet prior to starting the build. The screen contains a graphic representing your printer’s platen as well as a blue bounding box graphic (the imaginary box surrounding the part). Select the calibration part’s build location by dragging and dropping the bounding box on the touchscreen;...
Page 205
The printer will begin the process of building a calibration part. Since both options were selected step 3, this process includes performing a Z tip-to-tip calibration and then building the calibration part. The status of each task is indicated on the screen. A green checkmark will be displayed once a task is completed and the page’s header will update to reflect the task currently in process.
Page 206
In addition to the screen updating, the Information Bar and the Build State button will update to indicate when the printer is building the calibration part. Figure 6-7: Build Calibration Part Page...
Page 207
Once the calibration part is complete you will be prompted to remove the part from the printer. Remove the build sheet from the platen and allow it to cool and then press the Next button to proceed with the wizard. Figure 6-8: Remove Calibration Part Page...
Page 208
The Adjust XYZ Calibration page will open. The buttons within this page will allow you to make XYZ tip offset adjustments based on an analysis of the calibration part. The Material Thickness field displays the slice height for the model tip installed in the printer (see Table 6-2 for slice height information).
Page 209
Determine where on each axis the support toolpath is most centered between the X-Y alignment indicators (see Figure 6-10 Figure 6-11 for English units, and Figure 6-12 Figure 6-13 for Metric units). The numbers on the calibration part represent thousandths of an inch (e.g., 4 = 0.004 in.).
Page 210
Support toolpath is most centered between the alignment indicators at the 4, indicating an adjustment of +X = 0.004 Calibration Part centered at 0 Support toolpath, most Alignment centered indicators at 4...
Page 211
Figure 6-12: Calibration Part - No Adjustment Needed (Metric units) Magnified single side of a calibration part with a reading of 0. Calibration Part Most centered at 0 Support toolpath Alignment indicators Figure 6-13: Calibration Part - Adjustment Needed (Metric units) Support toolpath is most centered between the alignment indicators at .1, indicating an adjustment of +X = 0.1 Calibration Part...
Page 212
Within the Adjust XYZ Calibration page, slide the scale icons on the screen to match where the support toolpath is most centered between the alignment indicators. The Delta X and Delta Y fields will reflect adjustments made. Note: Only one offset value can be selected for each axis, (i.e., an adjustment of +X = 2 (0.002 in.
Page 213
• If the support toolpath is not centered at 2 (0.05mm) or less (as in Figure 6-11 Figure 6-13) an offset adjustment is needed. The following figure shows a +X adjustment of 4 or 0.004 in. (0.1 mm). The +X scale icon has been moved downward to the 4 (0.1) and the Delta X value reflects this adjustment (0.0040 in./0.100mm).
Page 214
• The Prepare for Calibration page will be displayed (Figure 6-4). Perform the steps indicated on the screen, making sure to install a build sheet, and then press the Next button. • Within the Select Calibration Part Location page (Figure 6-5) select the calibration part’s location on the build sheet and then press the Next button.
Page 215
Refer to Table 6-2 and determine the slice height for the model tip installed in your printer. Table 6-2: Model Tip Slice Heights Model Tip Slice Height (in) Slice Height (mm) 0.005 0.127 0.007 0.178 0.010 0.254 0.013 0.330 T20C 0.010 0.254 If the value measured in...
Page 216
Figure 6-18: Z Offset Adjustment Metric units English units Up button for adjusting Z offset If a Z offset adjustment is required you will need to rebuild the calibration part. To do so: • After entering your Z offset adjustment press the Next button within the Adjust XYZ Calibration page.
Page 217
• Once the calibration part is complete you will be prompted to remove the part from the printer (Figure 6-8). Remove the completed part and then press the Next button. • Repeat the instructions in step 9. Continue to check and adjust for Z offset until the support layer matches the model tip slice height ±0.0005 in.
TOUCHSCREEN CALIBRATION Caution: A stylus pen should be used when performing this calibration to ensure precise calibration. Do not use your fingertip to perform this calibration. If a stylus pen is not available, a pencil eraser may be used. You have the option of recalibrating the printer’s touchscreen display. Extreme care must be taken when performing this calibration as an improperly calibrated touchscreen can lead to button accuracy issues.
Page 219
A dialog is displayed with instructions for recalibrating the touchscreen. Using a stylus, touch the screen in the center of the calibration point displayed. Repeat this process for the remaining calibration points (1 point for each of the 4 corners of the screen). Note: The graphic displayed within the center of the dialog represents the time remaining before the touchscreen calibration times out.
XY HOME CALIBRATION The printer is designed to automatically perform an XY Home Calibration as part of its initialization and startup process. Each time the printer is powered on, it will automatically perform this calibration. The XY Home Calibration is responsible for finding the home position for the X and Y axes. The home position is a set location the system references for all movements.
7 MAINTENANCE This chapter describes various maintenance tasks that will routinely need to be performed on the 380mc. ADD PRINTER TO CONTROL CENTER Control Center software is packaged together with Insight software (see “Software” on page 44), and is installed on your workstation PC as part of the initial installation and setup process (performed by your authorized service representative).
Page 222
From the workstation's Start Menu, navigate to All Programs > Insight (installed version) > Control Center (installed version) or double-click the Control Center shortcut (if available). Figure 7-3: Open Control Center Within Control Center, select the Services tab and then click the Manage FDM Systems button. Figure 7-4: Manage FDM Systems Button Location Click the Add Manually...
Page 223
The Add FDM System dialog will be displayed. Configure the following information within this dialog: • Enter a unique identifying name into the Name: field. This field is optional, but will help you quickly locate your printer in the event that you have several printer’s configured. •...
INSTALL/UPDATE MATERIAL LICENSE The printer’s material license determines the types of materials (model and support) that can be used to build parts on the printer (see Available Materials for material option details). The printer should have been licensed as part of its initial installation and setup process (performed by your authorized service representative). However, if you determine that the printer was not licensed properly, the steps within this section will guide you through the process of licensing your printer.
Page 225
The Add Material License page will open. A radial progress graphic is displayed within the lower portion of the page, indicating that the printer is in License Upgrade Mode and waiting to receive the material license upgrade. The text displayed within this section of the page will update as license upgrade progress is made.
Page 226
Within Control Center, select the Services tab. Ensure that your 380mc printer is selected from the drop-down menu and then click the Update License button. (See “Add Printer to Control Center” on page 212 if you cannot select your printer from the drop-down menu.) Figure 7-8: Update License Button Location Control Center will begin establishing a connection with the printer.
Page 227
The following dialog will be displayed on the touchscreen once the license update is received. Press the checkmark button to finish installing the new material license; "Installing license" will be displayed on the touchscreen. Figure 7-10: Complete License Install Dialog Once the license install is complete you will be returned to the Materials Details page (Figure 7- 6);...
CONTROLLER SOFTWARE Controller Software can be updated using either of the methods described below; however, the Web Method is the preferred update method: Note: Updating Controller Software will erase all job files from the Job Queue (files within the Sample Queue are retained). After completing the software update, you will need to resend jobs to the printer.
Page 229
The Update Software page lists a variety of version information. The Controller Version field lists the version of Controller Software currently installed on the printer. Press the Upgrade System Software button; this will open a new page and automatically put the printer into Software Upgrade Mode, allowing it to accept the software update.
Page 230
The following is displayed on the touchscreen while the printer is in Software Upgrade Mode. A radial progress graphic is displayed within the lower portion of the page, indicating that the printer is in Software Upgrade Mode and waiting to receive the software upgrade. The text displayed within this section of the page will update as upgrade progress is made.
Page 231
Figure 7-14: Check for System Updates Button Location The Stratasys Update Manager application will open and will automatically check to see if your Controller Software version is current. If an update is available, it will be indicated on the screen.
Page 232
The application will begin sending software to the printer. Once the software download is complete, you will need to reboot the printer to complete the update. Figure 7-16: Software Update Progress The following dialog will be displayed on the touchscreen once the software update is received. Press the checkmark button to install the software update and reboot the printer.
Page 233
Controller Software will begin to boot on the printer. The following will be displayed on the touchscreen while the software update is booting on the printer. Note: This process may take up to 15 minutes, please be patient. Figure 7-18: Printer Upgrading Once The printer reboots it will conduct its regular startup process and automatically perform an XY Home Calibration (see...
UPDATING CONTROLLER SOFTWARE - CD METHOD If the printer has a weak network connection or does not allow for automatic updates, you can manually download Controller Software updates by performing the following steps: Open the Maintenance page by pressing the Maintenance button within the Navigation Bar (see Figure 7-11 on page 219).
Page 235
Note: All recent calibration data (i.e. tip offset values), printer settings/ configurations and material license information are automatically retained during the software update process. Files sent to the Job Queue are not retained. Insert the Controller Software Update CD into the workstation PC and then transfer the .upg file to a known location on the workstation's hard drive.
Page 236
Once the software update is successfully downloaded to the printer an indicator will be displayed within the bottom of the Control Center window. Figure 7-22: Software Upgrade Successfully Downloaded The following dialog will be displayed on the touchscreen once the software update is received. Press the checkmark button to install the software update and reboot the printer.
Page 237
Controller Software will begin to boot on the printer. The following will be displayed on the touchscreen while the software update is booting on the printer. Note: This process may take up to 15 minutes, please be patient. Figure 7-24: Printer Upgrading Once The printer reboots it will conduct its regular startup process and automatically perform an XY Home Calibration (see...
Welcome Kit (see Table 2-3 on page 13). Once replacements are depleted, you will need to order additional replacement items from Stratasys or your regional Stratasys office. Use the part numbers listed in this table when ordering replacement parts Table 7-1:...
Note: Do not attempt to remove the vacuum port screen. It is not a customer replaceable item. Contact Stratasys Customer Support or your regional Stratasys office (see “Service”...
EMPTY THE PURGE BIN The purge bin is located inside the canister bay. It catches the material that has been purged or wiped from the liquefiers and liquefier tips. The purge bin should be emptied daily, to do so: Open the canister bay doors. Open the purge bin door.
WEEKLY MAINTENANCE VACUUM THE BUILD ENVELOPE The purge chute is designed to catch purged material debris and pass debris into the purge bin for disposal. However, some excess material debris may fall into the bottom of the build envelope. Do not allow excess material debris to accumulate in the build envelope as this could cause damage to the printer.
Page 242
Figure 7-26: Purge Chute Access Plate Removal Remove the model side purge ledge by lifting it upward until it clears it locating pin. Repeat step 5 to remove and the support side purge ledge. Figure 7-27: Purge Ledge Removal...
Page 243
Remove the model side flicker/brush assembly by lifting it upward until it clears it locating pins. Repeat step 7 to remove the support side flicker/brush assembly. Note: If the head is positioned above the purge area it may impede your ability to remove the flicker/brush assemblies.
Page 244
Inspect the flicker portion of the flicker/brush assemblies. The top edge of the flicker should be straight and must not contain excessive notching/wear. A small amount of wear is acceptable (see Figure 7-29). Figure 7-29: Flicker with Unacceptable Wear Inspect the brush portion of the flicker/brush assemblies. Brush bristles must not show evidence of wear (i.e.
Page 245
Reinstall the support side flicker/brush assembly by placing the assembly onto its locating pins and sliding the assembly downward. Repeat step 14 to reinstall the model side flicker/brush assembly. Reinstall the support side purge ledge by placing the purge ledge onto its locating pin and sliding the purge ledge downward.
QUARTERLY MAINTENANCE CLEAN THE TIP SENSOR PLUNGER Hot Surface: Components can be hot; never touch the tip sensor plunger with your bare hands. It is recommended that you remove/replace the tip sensor plunger when the printer is powered OFF or has been allowed to cool thoroughly. Material debris can occasionally accumulate on the top of the tip sensor plunger.
AS NEEDED MAINTENANCE REPLACE AN OVEN BULB Hot Surface: Bulbs are hot; never touch bulbs with your bare hands. Always wear safety gloves (provided in the Welcome Kit) when changing bulbs. It is recommended that bulbs be removed/replaced when the printer is powered OFF.
CLEAN THE PRINTER CLEANING THE EXTERIOR SURFACE OF THE PRINTER The printer’s exterior surfaces (doors and panels) may accumulate dust and periodically require cleaning. Exterior doors and panels, with the exception of the oven window and touchscreen display, can be cleaned using a slightly damp microfiber cloth (supplied in the Welcome Kit).
Page 249
Figure 7-33: Removing Oven Window Gently clean the exterior surface of the tempered glass pane using a slightly soapy warm water solution, and a microfiber cloth (supplied in the Welcome Kit). Open the oven door and repeat step 5 to clean the interior surface of the tempered glass pane. When finished close the oven door.
Page 250
CLEANING THE TOUCHSCREEN DISPLAY Caution: Using a cleaner which contains ammonia and/or alcohol can damage the touchscreen. Only a suitable LCD cleaning solution and microfiber cloth (included in the Welcome Kit) should be used to clean the touchscreen display. As needed, to remove smudge marks and buildup, clean the touchscreen display using the LCD cleaner and microfiber cloth provided in the Welcome Kit.
East, & Africa (9:00 AM - 5:00 PM) If needed, you can write to Customer Support North America at: Stratasys, Inc. Customer Support 7665 Commerce Way Eden Prairie, MN 55344 USA Before calling for service or supplies, always have the following information ready: •...
WARNINGS AND ERRORS If the printer detects an issue that may affect a build, it will be indicated within the Dashboard. The Build State button will turn yellow or red depending on the severity of the warning/error. Pressing the Build State button will open a dialog indicating the reason(s) for the warning/error.
Page 253
Support tip does not match selected job • The currently installed support tip does not match the support tip configuration of the selected job. • Correct condition - change tips by removing the incorrect support tip and installing a support tip matching the job’s tip configuration.
ERRORS PREVENTING A BUILD FROM STARTING Close the door • Indicates that the oven door is open. • Correct condition - close the oven door. Close the cover • Indicates that the top cover is open. • Correct condition - close the top cover. Load model material •...
Page 255
Wait for the printer to achieve sufficient vacuum. If you are still unable to achieve sufficient vacuum, install a new build sheet. Contact Stratasys Customer Support or your regional Stratasys office if after performing these steps you are still unable to achieve sufficient vacuum (see “Getting Help”...
Canisters” on page 125). Reload the canister (see “Loading Material to the Liquefier Tips” on page 118). If the error persists, contact Stratasys Customer Support or your regional Stratasys office (see “Getting Help” on page 242 for contact information). Load timed out •...
Page 257
Canisters” on page 125). Reload the canister (see “Loading Material to the Liquefier Tips” on page 118). If the error persists, contact Stratasys Customer Support or your regional Stratasys office (see “Getting Help” on page 242 for contact information). Failed to load filament to head •...
BUILD PAUSE WARNINGS Note: For all pause related warnings, attempt to resume the build (by pressing the Build (play) button within the Build page) prior to performing the step(s) for correcting the pause condition. Out of model material • The printer has run out of model material. If 2 model material canisters are installed, this warning indicates that both canisters are empty.
Page 259
The printer has detected excessive torque needed to extrude model material. • Correct condition - if this error occurs during the first few layers of a build, Contact Stratasys Customer Support or your regional Stratasys office (see “Getting Help” on page 242 for contact information).
If you are still unable to achieve sufficient vacuum, install a new build sheet. Contact Stratasys Customer Support or your regional Stratasys office if after performing these steps you are still unable to achieve sufficient vacuum (see “Getting Help”...
Page 261
Dryer pressure lost • Printer unexpectedly lost dryer pressure. • Correct condition - contact Stratasys Customer Support or your regional Stratasys office (see “Getting Help” on page 242 for contact information). Unknown abort • An unexpected error occurred in which the printer was unable to map the cause of the error to a known abort reason.
Remove canister and replace with a new canister (load time-out reached) (see “Removing Canisters” on page 125 “Loading Material to the Liquefier Tips” on page 118). If the error persists, contact Customer Support or your regional Stratasys office (see “Getting Help” on page 242 for contact information).
Page 263
230.) A small piece of material may Contact Customer Support or your regional have been sucked into the Stratasys office (see “Getting Help” on page 242 vacuum line. for contact information). The vacuum port’s debris Clean the debris screen (see “Clean the Platen”...
Page 264
Check oven door seal and verify that it is securely affixed to oven door frame and does not exhibit cuts/tears. If excessive wear is visible, Contact Customer Support or your regional Stratasys office (see “Getting Help” on page 242 for contact information).
Caution: Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Stratasys, ltd. may cause harmful interference and void the FCC authorization to operate this equipment.
Radio Interference Regulations of the Canadian Department of Communications. MSDS (MATERIAL SAFETY DATA SHEET) You can obtain current Material Safety Data Sheets for the material used in the printer is available at: http://www.stratasys.com/materials/material-safety-data-sheets. DISPOSAL OF WASTE EQUIPMENT BY USERS IN PRIVATE HOUSEHOLDS IN THE EUROPEAN UNION This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
SAFETY INTERLOCK DIAGRAM Figure 9-5: Safety Interlock Circuit • The oven door and top cover Interlock sensor switches utilize three contactor sets; one set is used to provide open/closed status to the MIO board CPLD. The other two sets of each sensor switch report this status to the safety control relay.
ELECTRICAL PANEL COMPONENTS Figure 9-6: Electronics Bay Detail Table 9-1: Electronics Bay Components Description Description Amplifier Cooling Fan Mini +24 VDC Power Supply MIO Board Line Filter (x3) +5/12 VDC Power Supply +120 VDC Power Supply (x3) Hard Disk Drive SSR Cooling Fan Single Board Computer AC Board...
AIR/VACUUM SYSTEM COMPONENTS The system integrates two individual air systems; vacuum and compressed dried air. The vacuum system is used in securing the part build sheet to the vacuum platen. The dried air system provides a positive air pressure environment to the filament feed path in order to minimize material moisture absorption. Both vacuum and compressed air configurations utilize a ¼...
Page 272
The dried air system consists of a compressor motor, indicator gauge, pressure regulator, air dryer, 5 µM particulate filter, coalescing filter, flow control and sensor. Nominal system air pressure is set for 60 psi as controlled by the regulator. The regenerative air dryer employs dual desiccant chambers controlled by a +24 VDC solid state timer having a 30 second switching interval.
Need help?
Do you have a question about the K6 Series and is the answer not in the manual?
Questions and answers