Contacting Customer Support To Obtain Return Materials Authorization For The Srx1400 Services Gateway; Information You Might Need To Supply To Jtac - Juniper SRX1400 Hardware Manual

Related
Documentation
Contacting Customer Support to Obtain Return Materials Authorization for the SRX1400
Services Gateway

Information You Might Need to Supply to JTAC

Related
Documentation
Copyright © 2011, Juniper Networks, Inc.
Appendix D: Contacting Customer Support and Returning the SRX1400 Services Gateway Hardware
Figure 64: SRX1400 Fan Tray
Return Procedure for the SRX1400 Services Gateway on page 199
Listing the SRX1400 Services Gateway Component Serial Numbers with the CLI on
page 200
Information You Might Need to Supply to JTAC on page 205
Contacting Customer Support on page 206
This topic includes the following sections:
Information You Might Need to Supply to JTAC on page 205
Contacting Customer Support on page 206
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the services gateway when the problem occurred
Configuration data displayed by one or more
Your name, organization name, telephone number, fax number, and shipping address
Return Procedure for the SRX1400 Services Gateway on page 199
Listing the SRX1400 Services Gateway Component Serial Numbers with the CLI on
page 200
Contacting Customer Support on page 206
commands
show
205