Juniper SRX1400 Hardware Manual page 13

Appendix D
Appendix E
Part 5
Copyright © 2011, Juniper Networks, Inc.
Contacting Customer Support and Returning the SRX1400 Services
Gateway Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Return Procedure for the SRX1400 Services Gateway . . . . . . . . . . . . . . . . . . . . . 199
Locating SRX1400 Services Gateway Component Serial Numbers . . . . . . . . . . 200
Listing the SRX1400 Services Gateway Component Serial Numbers with
the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Locating the SRX1400 Services Gateway Chassis Serial Number Label . . . 201
Locating the SRX1400 Services Gateway Routing Engine Serial Number
Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Locating the SRX1400 Services Gateway I/O Card Serial Number Label . . 202
Locating the SRX1400 Services Gateway Network and Services Processing
Card Serial Number Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Locating the SRX1400 Services Gateway System I/O Card Serial Number
Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Locating the SRX1400 Services Gateway Power Supply Serial Number
Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Locating the SRX1400 Services Gateway Fan Tray Number Label . . . . . . . 204
Contacting Customer Support to Obtain Return Materials Authorization for the
SRX1400 Services Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Information You Might Need to Supply to JTAC . . . . . . . . . . . . . . . . . . . . . . . 205
Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Packing an SRX1400 Services Gateway or a Component for Shipment . . . . . . . 206
Required Tools and Parts for Packing the SRX1400 Services Gateway . . . . 206
Packing the SRX1400 Services Gateway for Shipment . . . . . . . . . . . . . . . . 207
Packing SRX1400 Services Gateway Components for Shipment . . . . . . . . 208
Using SRX3000 Series Services Gateway Hardware Components on
SRX1400 Services Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
SRX3000 Series Services Gateway Cards Supported on SRX1400 Services
Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Network Processing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Services Processing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Installing a Network Processing Card in an SRX1400 Services Gateway . . . . . . . 214
Installing a Services Processing Card in an SRX1400 Services Gateway . . . . . . . 216
Troubleshooting Network Processing Cards on the SRX1400 Services
Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Troubleshooting Services Processing Cards on the SRX1400 Services
Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Replacing a Network Processing Card on the SRX1400 Services Gateway . . . . . 219
Replacing a Services Processing Card on the SRX1400 Services Gateway . . . . . 220
Locating the Network Processing Card Serial Number Label . . . . . . . . . . . . . . . . 222
Locating the Services Processing Card Serial Number Label . . . . . . . . . . . . . . . . 223
Index
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Table of Contents
xiii