Toshiba e-STUDIO 5540C Service Manual page 959

[F109_6] Key consistency error (administrator password error for ADI-HDD authentication)
Classification
Other service call
Check item
Encryption key status confirmation
Take measures given in the following table according to the messages displayed in the SRAM Key
Status and FROM Key Status fields.
Remarks:
If the error is not cleared, reinstallation of the system firmware, system software and application
is needed. ([4]+[9] Power-ON)
SRAM Key FROM Key
Status Status
* AccessFailed
AccessFailed *
OK KeyNull/
KeyBroken
KeyNull/ OK
KeyBroken
© 2011 - 2015 TOSHIBA TEC CORPORATION All rights reserved
Key consistency error - Administrator password error for ADI-
HDD authentication.
Check the message displayed by [3] + [C] + [POWER]  5. Key
Backup Restore.
Replace the SYS board.
 P. 9-30"9.2.4 Precautions and Procedures when replacing
the SYS board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER]  2. Restore SRAM Data from USB
(For details, see "12.1.4Cloning procedure [B]Restore
procedure".)
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in "9.2.4Precautions and
Procedures when replacing the SYS board".
[E] Restore ADI key (only when ADI-HDD is installed)
[F] Restore encryption key
[G]Restore license
Replace the SRAM board (for the SYS board).
 P. 9-35"9.2.6 Precautions and Procedures when replacing
SRAM board (for SYS board)" (all steps)
Recover the ADI key on the SYS board.
 P. 9-30"9.2.4 Precautions and Procedures when replacing
the SYS board" ([E]Restore ADI key)
Recover the encryption key on the SRAM board.
 P. 9-35"9.2.6 Precautions and Procedures when replacing
SRAM board (for SYS board)" ([G]Backup ADI key)
8 - 203
Contents
Measures
Measure
e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
8