Other Service Call - Toshiba e-STUDIO 5540C Service Manual

8.3.23

Other service call

[F100_0] HDD format error (Operation failure of key data)
Classification
Other service call
Check Item
Setting
[F100_1] HDD format error (HDD encryption key data damaged - one board)
Classification
Other service call
Check Item
Encryption key status
Take appropriate countermeasures shown in the table below according to the messages displayed in
"SRAM Key Status" and "FROM Key Status".
Remarks:
If the error is not cleared, reinstallation of the OS data, master data and application is needed.
([4]+[9]Power-ON)
SRAM Key FROM Key
Status Status
OK AccessFailed
OK KeyNull
KeyBroken
AccessFailed OK
KeyNull OK
KeyBroken
Keymismatch Keymismatch
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HDD format error: Operation of HDD key data fails.
Reboot the equipment.
If it cannot be recovered, reinstall the software in the following
procedure.
(1) Install the OS data.
HDD format error: Encryption key data of either the SYS board
or the SRAM board for the SYS board are damaged.
Check the displayed message. ([3] + [C] + [POWER]  5. Key
Backup Restore)
Replace the SYS board.
 P. 9-30"9.2.4 Precautions and Procedures when replacing
the SYS board" (all steps)
Recover the encryption key on the SYS board.
 P. 9-30"9.2.4 Precautions and Procedures when replacing
the SYS board" ([F]Restore encryption key)
Replace the SRAM board (for the SYS board). (USB backup
data are not used)
 P. 9-35"9.2.6 Precautions and Procedures when replacing
SRAM board (for SYS board)" (all steps)
Recover the encryption key on the SRAM board.
 P. 9-35"9.2.6 Precautions and Procedures when replacing
SRAM board (for SYS board)" ([H]Backup encryption key)
<The error occurs when the SYS board is replaced>
Recover the encryption key on the SYS board.
 P. 9-30"9.2.4 Precautions and Procedures when replacing
the SYS board" ([F]Restore encryption key)
<The error occurs except when the SYS board is replaced>
Replace the SRAM board (for the SYS board).
 P. 9-35"9.2.6 Precautions and Procedures when replacing
SRAM board (for SYS board)" (all steps)
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e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
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