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Appendix A Troubleshooting
Hardware/Electronics/Laser Issues
Error
Loader comes back
out after trying to
close door before a
run
Low signal
Probe is lowered into
a tube or well when a
run list starts but the
run list immediately
stops
358 | ZE5 Cell Analyzer and Everest Software
Possible causes
Incorrect plate inserted
Laser power not set correctly
Probe crash
Incorrect plate inserted
Troubleshooting steps
Ensure that the plate fits correctly on the
loader platform.
Check the laser power settings. See
Laser Controls on page
258.
Check the position of sample device. Ensure
that tubes are set properly in the rack and that
the rack or plate is flush against the loader.
Recalibrate the probe, using custom media
settings if needed. See
Media Selector on
page
69.
Place the sample into a plate that is
compatible with the ZE5 Cell Analyzer.
PMT and
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