Fault Determination Codes - HP Designjet 3D Service Manual

Error message on
display panel
Load Error
Purge failed
Unload Error
Unload failed
Model/Support Jam
in head
clear before resuming
Pausing
Model/Support Jam
in head
clear before resuming
Can't Find Home – Check
Modeling Base
NOTE: Certain Filament related error messages will allow you to
enter maintenance mode after a 30 second timeout.

Fault determination codes

If a fault occurs which would prevent the printer from executing an operator
request, the printer will begin to shut down and cool. The panel will display
an error code. An error-code list (with the filename "error.txt") can be found
on the DVD-ROM for the printer firmware. (Because this list may change with
each new software version, be sure to check the error.txt attachment when
you download new firmware upgrades.)
After the printer has finished cooling, the only option displayed is Continue.
Press Continue and the printer will reboot and try to return to normal
operation. If pressing Continue does not eliminate the error, power should
be cycled (see "Cycling power" on
switching power on again. In most cases you will be able to continue
operation. However, if the printer continues to shut down and display the
same error, contact technical support.
Recommendation
1. Remove the carrier and verify material is
coming out of the material guide.
2. Verify the material pulls freely from the
carrier.
3. Verify the material tubes are free of mate-
rial.
4. Check for and clear any excess material
build up around the tips.
Remove the carrier and verify the material
tubes are free of material.
See "Material Jam" on page 80.
1. Press Resume.
2. Unload the material carriers and reinstall.
See "Material Jam" on page 80.
1. Verify a modeling base is inserted.
2. Modeling base may be used or defective
– replace.
page 78..); wait 60 seconds before
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