HP 3500 Series Manuals

Manuals and User Guides for HP 3500 Series. We have 3 HP 3500 Series manuals available for free PDF download: Service Manual, Specifications, Brochure & Specs

HP 3500 Series Service Manual

HP 3500 Series Service Manual (554 pages)

hp color LaserJet  
Brand: HP | Category: Printer | Size: 21.85 MB
Table of contents
Table Of Contents7................................................................................................................................................................
Printer Configurations17................................................................................................................................................................
Printer Features19................................................................................................................................................................
Identification21................................................................................................................................................................
Model And Serial Numbers21................................................................................................................................................................
Site Requirements23................................................................................................................................................................
Space Requirements24................................................................................................................................................................
Electrical Specifications25................................................................................................................................................................
Environmental Specifications25................................................................................................................................................................
Supply Storage Requirements26................................................................................................................................................................
Printer Specifications27................................................................................................................................................................
Duty Cycle27................................................................................................................................................................
Selecting Paper29................................................................................................................................................................
Paper That Can Damage The Printer30................................................................................................................................................................
Printing On Special Media33................................................................................................................................................................
Glossy Paper33................................................................................................................................................................
Colored Paper33................................................................................................................................................................
Envelopes34................................................................................................................................................................
Heavy Paper35................................................................................................................................................................
Hp Laserjet Tough Paper35................................................................................................................................................................
Preprinted Forms And Letterhead36................................................................................................................................................................
Protecting The Environment38................................................................................................................................................................
Material Restrictions39................................................................................................................................................................
For More Information39................................................................................................................................................................
Safety Statements41................................................................................................................................................................
Laser Safety Statement41................................................................................................................................................................
Toner Safety41................................................................................................................................................................
Canadian Doc Regulations41................................................................................................................................................................
Emi Statement (korea)41................................................................................................................................................................
Laser Statement For Finland42................................................................................................................................................................
Declaration Of Conformities43................................................................................................................................................................
Printer Description44................................................................................................................................................................
Service Approach48................................................................................................................................................................
Parts And Supplies48................................................................................................................................................................
Ordering Supplies49................................................................................................................................................................
Exchange Program49................................................................................................................................................................
World Wide Web49................................................................................................................................................................
Hp Service Parts Information Cd-rom49................................................................................................................................................................
Hp Support Assistant Cd-rom49................................................................................................................................................................
Ordering Related Documentation And Software50................................................................................................................................................................
Warranty Statement51................................................................................................................................................................
Hewlett-packard Limited Warranty Statement51................................................................................................................................................................
Limited Warranty Statement53................................................................................................................................................................
Color Laserjet Image Fuser Kit And Image Transfer Kit54................................................................................................................................................................
Hp Maintenance Agreements55................................................................................................................................................................
On-site Service Agreements55................................................................................................................................................................
Checking The Package Contents57................................................................................................................................................................
Unpacking The Printer61................................................................................................................................................................
Installing The Print Cartridges67................................................................................................................................................................
Loading Paper Into Tray 3 (optional)69................................................................................................................................................................
Loading Paper Into Tray 1 (optional Procedure)71................................................................................................................................................................
Connecting Power73................................................................................................................................................................
Testing The Printer Operation74................................................................................................................................................................
Using Powersave Time75................................................................................................................................................................
Connecting The Usb Cable76................................................................................................................................................................
Parallel Configuration (hp Color Laserjet 3700 Series Printer Only)77................................................................................................................................................................
Network Configuration78................................................................................................................................................................
Enhanced I/o (eio) Configuration78................................................................................................................................................................
Hp Jetdirect Print Servers78................................................................................................................................................................
Netware Networks79................................................................................................................................................................
Windows And Windows Nt Networks79................................................................................................................................................................
Appletalk Networks79................................................................................................................................................................
Unix/linux Networks79................................................................................................................................................................
Printer Software80................................................................................................................................................................
Printer Drivers80................................................................................................................................................................
Software For Networks81................................................................................................................................................................
Utilities82................................................................................................................................................................
Other Components And Utilities84................................................................................................................................................................
Setting Security On The Printer85................................................................................................................................................................
Locking The Control Panel85................................................................................................................................................................
Printer Memory For The Hp Color Laserjet 3700 Series Printer87................................................................................................................................................................
Installing Memory And Font Dimms89................................................................................................................................................................
Enabling Memory92................................................................................................................................................................
To Check Dimm Installation93................................................................................................................................................................
Checking Dimm Installation (hp Color Laserjet 3700 Only)93................................................................................................................................................................
To Install The Hp Jetdirect Print Server Card94................................................................................................................................................................
In The Hp Color Laserjet 3700 Series Printer94................................................................................................................................................................
Installing An Hp Jetdirect Print Server Card In The Hp Color Laserjet 3700 Series Printer95................................................................................................................................................................
Installing An Hp Jetdirect En3700 External Print Server96................................................................................................................................................................
Cleaning The Printer And Accessories99................................................................................................................................................................
Cleaning Spilled Toner100................................................................................................................................................................
Cleaning Mode101................................................................................................................................................................
Supplies Life102................................................................................................................................................................
Locating Supplies And Parts103................................................................................................................................................................
Replacing Supply Items105................................................................................................................................................................
Replacing The Transfer Unit110................................................................................................................................................................
To Replace The Pickup Roller115................................................................................................................................................................
Basic Operation119................................................................................................................................................................
Operation Sequence121................................................................................................................................................................
Engine Control System123................................................................................................................................................................
Dc Controller Pcb124................................................................................................................................................................
Low-voltage Power Supply Circuit131................................................................................................................................................................
Fuser Control Circuit132................................................................................................................................................................
Video Interface Control140................................................................................................................................................................
Laser/scanner System144................................................................................................................................................................
Laser Control146................................................................................................................................................................
Image Mask Control148................................................................................................................................................................
Failure Detection149................................................................................................................................................................
Scanner Motor Control150................................................................................................................................................................
Image Formation System152................................................................................................................................................................
Print Process154................................................................................................................................................................
Electrostatic Latent Image Formation Block156................................................................................................................................................................
Development Block157................................................................................................................................................................
Transfer Block159................................................................................................................................................................
Cleaning Block162................................................................................................................................................................
Developing Section163................................................................................................................................................................
Transfer Section171................................................................................................................................................................
Itb Cleaning Control174................................................................................................................................................................
Waste Toner Full Detection175................................................................................................................................................................
Transfer Unit Life Detection177................................................................................................................................................................
Itb Self-aligning Mechanism178................................................................................................................................................................
Primary Transfer Roller Engaging/disengaging Control179................................................................................................................................................................
Secondary Transfer Roller Engaging/disengaging Control180................................................................................................................................................................
Secondary Transfer Roller Engaging/disengaging Detection181................................................................................................................................................................
Color Misregistration Control182................................................................................................................................................................
Color Misregistration Detection184................................................................................................................................................................
Image Stabilization Control185................................................................................................................................................................
Environmental Change Control186................................................................................................................................................................
Image Density Detection187................................................................................................................................................................
Pickup/feed System188................................................................................................................................................................
Pickup/feed Unit191................................................................................................................................................................
Feed Speed Control193................................................................................................................................................................
Skew Control Mechanism194................................................................................................................................................................
Media Detection196................................................................................................................................................................
Fuser/delivery Unit197................................................................................................................................................................
Reverse Control201................................................................................................................................................................
Jam Detection202................................................................................................................................................................
Paper Feeder204................................................................................................................................................................
Pickup/delivery Sequence205................................................................................................................................................................
Paper Jam Detection206................................................................................................................................................................
Introduction207................................................................................................................................................................
Removal And Replacement Strategy210................................................................................................................................................................
Repair Notices210................................................................................................................................................................
Caution Regarding Electrostatic Discharge (esd)210................................................................................................................................................................
Types Of Screws211................................................................................................................................................................
Supplies213................................................................................................................................................................
Print Cartridges And Transfer Unit214................................................................................................................................................................
Covers215................................................................................................................................................................
Front Door Removal216................................................................................................................................................................
Left Cover Removal217................................................................................................................................................................
Left Front Cover Removal218................................................................................................................................................................
Right Cover Removal220................................................................................................................................................................
Top Cover Removal221................................................................................................................................................................
Upper Rear Door Removal221................................................................................................................................................................
Rear Cover Removal222................................................................................................................................................................
Tray 1 (multipurpose) Removal223................................................................................................................................................................
Main Assemblies225................................................................................................................................................................
Print Cartridge Removal226................................................................................................................................................................
Fuser Removal227................................................................................................................................................................
Laser/scanner Assembly Removal229................................................................................................................................................................
Image Drive Assembly Removal229................................................................................................................................................................
Developing Engaging Drive Assembly Removal231................................................................................................................................................................
Pick-up/feed Assembly Removal232................................................................................................................................................................
Main Assembly Parts243................................................................................................................................................................
Tray 1 Separation Pad Removal243................................................................................................................................................................
Tray 2 Pick-up Roller Removal244................................................................................................................................................................
Tray 2 Separation Pad Removal244................................................................................................................................................................
Secondary Transfer Charging Roller Removal245................................................................................................................................................................
Fuser Sleeve Unit Removal245................................................................................................................................................................
Pressure Roller Removal245................................................................................................................................................................
Main Thermistor/sub-thermistor Removal245................................................................................................................................................................
Thermoswitch Removal245................................................................................................................................................................
Feed Guide Unit Removal246................................................................................................................................................................
Test Print Switch (sw1001) Removal257................................................................................................................................................................
Power Switch (sw3001) Removal257................................................................................................................................................................
Tray 2 (cassette) Paper Sensor (ps2) Removal259................................................................................................................................................................
Fuser Front Paper Sensor (ps6) Removal263................................................................................................................................................................
Fuser Delivery Paper Sensor (ps7) Removal263................................................................................................................................................................
Face-down Delivery Paper Sensor (ps8) Removal264................................................................................................................................................................
Rear Output Bin Paper Sensor (ps11) Removal266................................................................................................................................................................
Hp 3700 Only266................................................................................................................................................................
Developing Engaging Sensor (ps14) Removal268................................................................................................................................................................
Secondary Transfer Roller Engaging Sensor (ps16) Removal269................................................................................................................................................................
Solenoids And Clutches271................................................................................................................................................................
Tray 2 Pick-up Solenoid (sl2) Removal271................................................................................................................................................................
Secondary Transfer Roller Engaging Solenoid (sl4) Removal272................................................................................................................................................................
Duplex Feed Solenoid (sl5) Removal (hp3700 Only)273................................................................................................................................................................
Developing Engaging Drive Clutch (cl3) Removal275................................................................................................................................................................
Delivery Motor (m2) Removal278................................................................................................................................................................
Developing Motor (m4) Removal280................................................................................................................................................................
Exhaust Fan (fan1) Removal284................................................................................................................................................................
Circuit Boards285................................................................................................................................................................
Dc Controller Pcb Removal286................................................................................................................................................................
Formatter Pcb Removal293................................................................................................................................................................
Memory Controller Pcb Removal294................................................................................................................................................................
Control Panel Pcb Removal295................................................................................................................................................................
Swing Guide Removal, Left296................................................................................................................................................................
Swing Rod Guide, Left Removal296................................................................................................................................................................
Swing Rod/lock Guide, Right Removal296................................................................................................................................................................
Transfer Contact Assembly Removal296................................................................................................................................................................
Miscellaneous Parts297................................................................................................................................................................
Lower Rear Door (rear Output Bin) Removal299................................................................................................................................................................
Tray 2 (cassette)299................................................................................................................................................................
Cassette (tray 2) Guide, Right, Removal299................................................................................................................................................................
Front Cover Removal - 500-sheet Paper Feeder304................................................................................................................................................................
Sheet Paper Feeder (tray 3) Covers305................................................................................................................................................................
Left Cover Removal - 500-sheet Paper Feeder305................................................................................................................................................................
Pick-up Roller Removal - 500-sheet Paper Feeder306................................................................................................................................................................
Sheet Paper Feeder Internal Parts307................................................................................................................................................................
Pick-up Drive Unit Removal - 500-sheet Paper Feeder307................................................................................................................................................................
Sheet Paper Feeder Sensor/solenoid/motor/pcb308................................................................................................................................................................
Right Cover Removal - 500-sheet Paper Feeder309................................................................................................................................................................
Pick-up Clutch (cl4) Removal - 500-sheet Feeder309................................................................................................................................................................
Paper Sensor (ps3) Removal - 500-sheet Feeder310................................................................................................................................................................
Color Options (available For The)314................................................................................................................................................................
Troubleshooting Process317................................................................................................................................................................
Pre-troubleshooting Checklist318................................................................................................................................................................
Troubleshooting Flowchart319................................................................................................................................................................
Status Messages322................................................................................................................................................................
Warning Messages322................................................................................................................................................................
Error Messages322................................................................................................................................................................
Critical Error Messages322................................................................................................................................................................
Media Weight323................................................................................................................................................................
Numerical Printer Messages339................................................................................................................................................................
Formatter And Dc Controller Replaced At The Same Time356................................................................................................................................................................
Replacement Parts Configuration357................................................................................................................................................................
Replacement Configuration358................................................................................................................................................................
Fuser Replacement Configuration359................................................................................................................................................................
Paper Path Jam Areas360................................................................................................................................................................
Multiple Pages Are Fed363................................................................................................................................................................
Jam Troubleshooting364................................................................................................................................................................
To Disable Paper Jam Recovery381................................................................................................................................................................
Paper Path Checklist383................................................................................................................................................................
Basic Troubleshooting For Paper Jams384................................................................................................................................................................
Data Collection384................................................................................................................................................................
Print Quality Problems Associated With Media385................................................................................................................................................................
Overhead Transparency Defect385................................................................................................................................................................
Print Quality Problems Associated With The Environment386................................................................................................................................................................
Print Quality Problems Associated With Paper Jams386................................................................................................................................................................
Print Quality Problems Associated With Toner Buildup386................................................................................................................................................................
Print Quality Troubleshooting Pages386................................................................................................................................................................
Calibrating The Printer387................................................................................................................................................................
Using Color387................................................................................................................................................................
Hp Imageret387................................................................................................................................................................
Paper Selection387................................................................................................................................................................
Standard Red-green-blue (srgb)388................................................................................................................................................................
Hp Color Laserjet 3700 Series Printer388................................................................................................................................................................
Printing In Four-colors [cmyk (available For The)388................................................................................................................................................................
Managing Color389................................................................................................................................................................
Print In Grayscale389................................................................................................................................................................
Automatic Or Manual Color Adjustment389................................................................................................................................................................
Matching Colors391................................................................................................................................................................
Swatch Book Color Matching391................................................................................................................................................................
Adjusting Color Balance392................................................................................................................................................................
Image Defects393................................................................................................................................................................
Light Image394................................................................................................................................................................
Light Color394................................................................................................................................................................
Dark Image395................................................................................................................................................................
Dark Color395................................................................................................................................................................
Completely Blank Image395................................................................................................................................................................
All Black Or Solid Color395................................................................................................................................................................
Dots In Vertical Lines396................................................................................................................................................................
Dirt On Back Of Paper396................................................................................................................................................................
Dirt On Front Of Paper396................................................................................................................................................................
Vertical Lines397................................................................................................................................................................
White Vertical Lines397................................................................................................................................................................
Horizontal Line397................................................................................................................................................................
White Horizontal Line398................................................................................................................................................................
Color Missing398................................................................................................................................................................
Blank Spots398................................................................................................................................................................
Poor Fusing399................................................................................................................................................................
Image Distortion399................................................................................................................................................................
Color Misregistration400................................................................................................................................................................
Misplaced Image401................................................................................................................................................................
Reversed Color401................................................................................................................................................................
Snail Tracks401................................................................................................................................................................
Repetitive Defects Troubleshooting403................................................................................................................................................................
Interface Troubleshooting405................................................................................................................................................................
Communications Checks405................................................................................................................................................................
Eio Troubleshooting405................................................................................................................................................................
Parallel Dos Commands407................................................................................................................................................................
Pjl Comment407................................................................................................................................................................
Printer Job Language (pjl) Commands407................................................................................................................................................................
Pjl Info Config408................................................................................................................................................................
Pjl Info Id408................................................................................................................................................................
Pjl Info Ustatus408................................................................................................................................................................
Pjl Info Pagecount408................................................................................................................................................................
Pjl Job408................................................................................................................................................................
Pjl Eoj408................................................................................................................................................................
Pjl Echo408................................................................................................................................................................
Pjl Ustatusoff409................................................................................................................................................................
Printing A Menu Map410................................................................................................................................................................
Control Panel Troubleshooting411................................................................................................................................................................
Paper Handling Menu412................................................................................................................................................................
Configure Device Menu413................................................................................................................................................................
Print Quality Menu415................................................................................................................................................................
System Setup Menu418................................................................................................................................................................
Diagnostics Menu421................................................................................................................................................................
Service Menu422................................................................................................................................................................
Tools For Troubleshooting423................................................................................................................................................................
Information Tab424................................................................................................................................................................
Settings Tab424................................................................................................................................................................
Networking Tab424................................................................................................................................................................
Other Links425................................................................................................................................................................
Hp Toolbox426................................................................................................................................................................
Hp Toolbox Sections427................................................................................................................................................................
Documentation Tab428................................................................................................................................................................
Advanced Printer Settings Window428................................................................................................................................................................
Hp Toolbox Links429................................................................................................................................................................
Printer Configuration Page430................................................................................................................................................................
Supplies Status Page432................................................................................................................................................................
Event Log434................................................................................................................................................................
Diagnostics435................................................................................................................................................................
Diagnostics Flowchart435................................................................................................................................................................
Engine Diagnostics436................................................................................................................................................................
Printer Display Menu438................................................................................................................................................................
Diagnostics Test Menu438................................................................................................................................................................
Diagnostics From The Control Panel439................................................................................................................................................................
Paper Path Test441................................................................................................................................................................
Information Menu446................................................................................................................................................................
Configure Device Menu/printing Menu446................................................................................................................................................................
Configure Device Menu/resets Menu446................................................................................................................................................................
Configure Device Menu/print Quality Menu446................................................................................................................................................................
Test Pages447................................................................................................................................................................
Engine Test Page447................................................................................................................................................................
Formatter Test Page447................................................................................................................................................................
Cold Reset448................................................................................................................................................................
Nvram Initialization448................................................................................................................................................................
Engine Resets449................................................................................................................................................................
Calibrate Now449................................................................................................................................................................
Accessing The Service Menu450................................................................................................................................................................
Restoring The Service Id451................................................................................................................................................................
Converting The Service Id To An Actual Date451................................................................................................................................................................
Cold Reset Paper451................................................................................................................................................................
Main Parts452................................................................................................................................................................
Diagrams453................................................................................................................................................................
Sensors454................................................................................................................................................................
Motors And Fans456................................................................................................................................................................
Pcbs457................................................................................................................................................................
Connector Locations459................................................................................................................................................................
General Circuit Diagram463................................................................................................................................................................
Ordering Parts468................................................................................................................................................................
Supplies And Accessories468................................................................................................................................................................
Laser/scanner Assembly Replacement Configuration478................................................................................................................................................................
Illustrations And Parts Lists479................................................................................................................................................................
Alphabetical Parts List525................................................................................................................................................................
Numerical Parts List534................................................................................................................................................................
Cartridge Cleaning Control543................................................................................................................................................................
Drum Motor (m3) Removal544................................................................................................................................................................
Environment Sensor (ps15) Removal545................................................................................................................................................................
Registration Paper Sensor (ps4) Removal549................................................................................................................................................................
Paper Jam Error Message551................................................................................................................................................................
Usb Configuration552................................................................................................................................................................

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