Avaya Communication Manager Administrator's Manual page 1088

Screen Reference
Group Type
The group types available depend on what is administered on your
Customer-Options
(EAS) and Business Advocate. The table below shows what group types are available
depending on your configuration.
Each option uses a different method to select an extension or agent for a call when two or more
extensions or agents are available. The second table shows how calls are handled for each
group type.
ACD=n
ACD, Split, Vector =
n/y
ACD, Skill, Vector = n/
y
ACD, Skill, Vector = y
Advocate or Elite
ACD, Skill, Vector = y
Dynamic Advocate
Valid entries
circ
ddc
1088 Administrator Guide for Avaya Communication Manager
screen for Automatic Call Distribution (ACD), Expert Agent Selection
circ ddc ucd-mia
x x
x x
x
x
x
Usage
Enter circ (circular) when the call should be routed in a "round-robin"
order. The order in which you administer the extensions determines the
order that calls are directed. The server running Communication Manager
keeps track of the last extension in the hunt group to which a call was
connected. The next call to the hunt group is offered to the next extension
in the circular list, independent of how long that extension has been idle.
You cannot use circular hunting with automatic call distribution, queues,
or vectors.
Enter ddc when the call should be routed to the first extension or ACD
agent assigned in the ACD split. Group type ddc is also known as "hot
seat" distribution. "ddc" distribution is not available when the group is
administered as a skill.
System-Parameters
ead-mia ucd-loa
x
x x
x x
ead-loa pad slm
x
x
x x
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