Avaya Communication Manager Administrator's Manual page 1043

Logout Reason Code Type
Valid entries
none
requested
forced
Two-Digit Aux Work Reason Codes
Valid entries
y/n
REDIRECTION ON IP CONNECTIVITY FAILURE
Switch Hook Query Response Timeout
.
Valid entries
500 to 5000
(msec)
blank
Usage
Enter none if you do not want an agent to enter a Reason Code when
logging out.
Enter requested if you want an agent to enter a Reason Code when
logging out but do not want to force the agent to do so. To enter
requested the Reason Codes and EAS on the System-Parameters
Customer-Options screen must be y.
Enter forced to force an agent to enter a Reason Code when logging out.
Enter forced to force an agent to enter a Reason Code when entering
AUX mode. To enter forced, the Reason Codes and EAS on the
System-Parameters Customer-Options screen must be y.
Usage
Enter y to enable two-digit Reason Codes for agent state changes to Aux
Work. Default is n.
Usage
Assign the time on a system basis that the call processing will wait for a
response to the switch hook query before Return on IP Connectivity
Failure (ROIF) is triggered. For details on selecting an appropriate timeout
period, see Avaya Call Center Release Automatic Call Distribution (ACD)
Guide, 07-300478
ROIF is not active.
Feature-Related System Parameters
Issue 2.1 May 2006 1043