Avaya Communication Manager Administrator's Manual page 1093

Hide thumbs Also See for Communication Manager:
Table of Contents

Advertisement

Vector
See example screens for fields that display when this field is y.
Valid entries
y/n
Field descriptions for page 2
Page 2 of the Hunt Group screen can vary according to values for particular fields on Page 1.
The screen shown in
Queue and Vector fields are n. If the ACD field is n, the Messenge Center page shown in
Figure 393
becomes Page 2 and all subsequent page numbers are decreased by one. The
Timed ACW Interval field shown below appears only if, on the System-Parameters
Customer-Options screen, the Timed ACW field is y. The screen shown in
appears when the Queue and Vector fields are y.
The descriptions that follow the figures include all fields in both variations of Page 2.
Figure 391: Hunt Group screen when ACD is y and Queue and Vector are n
change hunt-group n
Supervisor Extension: ____
Priority on Intraflow? _
Controlling Adjunct: ____
Timed ACW Interval (sec): ___
Multiple Call Handling: _____________
Usage
Enter y to indicate that this hunt group will be vector controlled. On the
System-Parameters Customer-Options screen, the Vectoring-Basic
field must be y before y can be entered here.
Figure 391
appears only when the ACD field on page 1 is y, and the
Skill? _
AAS? _
Measured: ____
Forced Entry of Stroke Counts or Call Work Codes? _
HUNT GROUP
Expected Call Handling Time (sec): ___
Service Level Target (% in sec):80 in 20
Maximum Auto Reserve Agents: 0
Redirect on No Answer (rings): ___
Hunt Group
Figure 392
Page 2 of X
Redirect to VDN: _____
Issue 2.1 May 2006
1093

Hide quick links:

Advertisement

Table of Contents
loading

Table of Contents