Avaya Communication Manager Administrator's Manual page 1095

Adjunct CTI Link
Appears when the ACD field is y and the Controlling Adjunct field is asai or adjlk. Enter the
appropriate ASAI CTI Link. This field cannot be blank.
Controlling Adjunct
Appears only if the ACD field is y. If the controlling adjunct is a CONVERSANT voice system
(requires an ASAI link), then enter asai in this field. (On the System-Parameters
Customer-Options screen, the ASAI Link Core Capabilities and Computer Telephony
Adjunct Links fields must be y for CallVisor ASAI capability and for an entry other than none.)
Valid entries
none
asai
adjlk
asai-ip
adj-ip
Dynamic Percentage Adjustment
Appears when ACD and Group Type fields on the Hunt Group screen are pad and the
Business Advocate field is y on the System-Parameters Customer-Options screen.
Valid entries
y/n
Usage
Indicates that members of the split/skill or hunt group are not controlled by
an adjunct processor.
All agent logins are controlled by an associated adjunct and logged-in
agents can only use their data terminal keyboards to perform telephone
functions (for example, change work state).
Computer Telephony Adjunct Links
Indicates ASAI links administered without hardware.
Indicates ASAI adjunct links administered without hardware.
Usage
Enter y to enable automatic adjustments to agents' target allocations as
needed to help meet the administered service level targets.
Hunt Group
Issue 2.1 May 2006 1095