Avaya Communication Manager Administrator's Manual page 1045

FORCED AGENT LOGOUT PARAMETERS
Maxiumum Time Agent in ACW before Logout (sec.)
This field is used for setting a maximum time the agent can be in ACW on a per system basis.
You can only change the default if Expert Agent Selection (EAS) enabled? is set to y on the
Feature-Related System Parameters screen, and the Call Center Release field on the
System-Parameters Customer-Options screen is set to 3.0 or later. When this timer expires,
the agent is logged out. This system option applies only to EAS configurations.
.
Valid entries
30 to 9999 or
blank
ACW Forced Logout Reason Code
This field is used to specify the reason for logging out the agent due to timeout in ACW when
the Reason Codes feature is active. You can only change the default if, on the
System-Parameters Customer-Options screen, Reason Codes is set to y, and the Call
Center Release field is set to 3.0 or later. Additionally, the Expert Agent Selection (EAS)
enabled? field on the Feature-Related System Parameters screen must be set to y.
.
Valid entries
0 to 9
Field descriptions for page 15
Figure 378: Feature-Related System Parameters screen
change system-parameters features
SPECIAL TONE
Usage
Indicate the maximum time an agent can be in ACW before being
automatically logged out. Default is blank, meaning no timeout.
Usage
Enter a reason code value. Default is 0.
FEATURE-RELATED SYSTEM PARAMETERS
Special Dial Tone? y
Feature-Related System Parameters
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Issue 2.1 May 2006 1045