Avaya Communication Manager Administrator's Manual page 1097

Inflow Threshold (sec)
Appears only when the ACD and Queue fields are y and Vector field is n. Enter the number of
seconds that a call can remain in the queue before no more calls will be accepted by the queue.
If 0 is entered, a call is redirected to this split/skill only if there is an available agent.
Valid entries
0 to 999
Level 1 Threshold (sec)
Enter the number of seconds corresponding to the Expected Wait Time (EWT) you want to set
for this threshold. For example, if you enter 45 calls whose EWT exceeds 45 seconds will be
classified as over threshold 1. This field is used with Service Level Supervisor and only appears
if the Service Level Supervisor field is y.
Level 2 Threshold (sec)
Appears if the ACD field is y. Enter the number of seconds corresponding to the Expected Wait
Time (EWT) you want to set for this threshold. For example, if you enter 60 calls whose EWT
exceeds 60 seconds will be classified as over threshold 2. This field is used with Service Level
Supervisor and only appears if the Service Level Supervisor field is y.
Maximum Auto Reserve Agents
Appears only if the Group Type field is slm. Set the maximum number of Auto Reserve Agents
you want to be available for this skill (hunt group). Any time an auto-reserve skill is in danger of
falling below its target service level percent, some of this skill's agents are auto-reserved (kept
idle in other skills) so they will be available when a new call arrives for this skill. Valid values are
0 to 9. Default is 0.
Usage
Enter the number of seconds that a call can remain in the queue before
no more calls will be accepted by the queue.
Hunt Group
Issue 2.1 May 2006 1097