Hunt Group - Avaya Communication Manager Administrator's Manual

Screen Reference

Hunt Group

Hunt groups allows calls to be answered by users (agents) at a predefined group of telephones
or devices.
Use the Hunt Group screen to create a hunt group, identified by a hunt group number, and to
assign hunt group member users by their extension numbers.This screen can also be used to
implement associated features such as Automatic Call Distribution (ACD) and Hunt Group
Queuing. The total number of pages can vary, depending on system configuration. See the
Hardware Description and Reference for Avaya Communication Manager, 555-245-207, for the
maximum number of hunt groups supported by each configuration.
When a call comes into a hunt group, the system checks for the busy or idle status of extension
numbers in the hunt group when answering. A Uniform Call Distribution (UCD) type hunt group
selects the "most idle" extension in the group when answering a new call. A Direct Department
Calling (DDC) type hunt group selects the first available extension (in the administered
sequence) when answering a new call. Expert Agent Distribution (EAD), used only with Expert
Agent Selection (EAS), selects the "most idle" agent or the "least occupied" agent with the
highest skill level for the call's skill.
Note:
Vector controlled splits/skills can be called directly via the split/skill extension
Note:
(instead of calling a VDN mapped to a vector that will terminate the call to a
vector controlled split/skill); however, the calls will not receive any
announcements, be forwarded, redirect to coverage, or intraflow/interflow to
another hunt group.
The Hunt Group screen can vary according to system configuration and values populating
particular fields.The following figures show several ways that page 1 of the Hunt Group screen
might appear. The descriptions that follow the figures include all fields shown in all variations of
Page 1.
1082 Administrator Guide for Avaya Communication Manager