Service Observing - Avaya Communication Manager Administrator's Manual

Screen Reference
Reverse Star/Pound Digit for Collect Step
The "*" is interpreted as a "caller end-of-dialing indicator and the "#" is an indicator to clear all
digits previously entered by the caller for the current "collect" vector step.
Valid entries
y/n

SERVICE OBSERVING

Service Observing: Warning Tone
Service Observing (Basic) on the System-Parameters Customer-Options screen must be y
before this field can be administered.
!
CAUTION:
The use of Service Observing features might be subject to federal, state, or local
CAUTION:
laws, rules or regulations or require the consent of one or both of the parties to
the conversation. Customers should familiarize themselves and comply with all
applicable laws, rules, and regulations before using these features.
Valid entries
y/n
or Conference Tone
Service Observing (Basic) on the System-Parameters Customer-Options screen must be y
before this field can be administered.
Valid entries
y/n
1034 Administrator Guide for Avaya Communication Manager
Usage
Enter y to reverse the star and pound digits by the "collect" vector step. If
set to y, it does not affect any other DEFINITY vector step or other
non-ACD DEFINITY feature (such as ARS) in that the "*" and "#"
digit-processing is unchanged.
Usage
Enter y to assign a warning tone to be given to telephone users and
calling parties whenever their calls are being monitored using the Service
Observing feature. This field cannot be set to y when or Conference
Tone? is set to y.
Usage
Enter y to assign a conference tone to be given to telephone users and
calling parties whenever their calls are being monitored using the Service
Observing feature. This field cannot be set to y when or Warning Tone?
is set to y.