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4 • Troubleshooting/Diagnostics
4.2 Troubleshooting Tables
Table 4-11 Integrated Scale Faults
Problem
Possible Cause
Scale problems at
The scale line is not showing or
time of install.
an error code (e.g., 1103, 11F6)
displays
Try steps at right.
Scale problems
If the scale has been working and
after install.
the scale line shows but nothing
else, or the scale line shows with
LB and OZ, but no zeroes, try
steps at right.
Weight over ca-
User attempted to weight an item
pacity.
that exceeds the maximum capac-
ity of the platform they ordered.
Rate manager not
Check the order to verify the weight
initialized.
capacity was ordered.
Scale does not
Is scale seated properly?
function; unable
to rate mail on
scale.
Auto scale func-
Auto scale may be turned off. Scale
tion does not
not set up properly.
work.
4-16
Solution
Put in for a download.
1.
Try uploads and downloads.
2.
Push down hard on the scale, then reboot.
3.
Remove the rubber feet on the scale, push down on
scale and reboot.
4.
Check that RS232 connector and pins are okay.
5.
Check harness from DB-9 connector to J107 on Main
Logic (Controller).
6.
If this fails, place in the Print Head Queue.
7.
Check DLA. If the scale feature dowloaded, replace
the scale.
8.
If no scale feature downloaded, place in the print head
queue.
1.
Push down hard on the scale, then reboot.
2.
Remove the rubber feet on the scale, push down on
scale and reboot.
3.
Check that RS232 connector and pins are okay.
4.
Check harness from DB-9 connector to J107 on Main
Logic (Controller).
5.
If this fails, replace the scale but DO NOT put into Print
Head queue.
See error 1103 if this is not the case. If these steps don't
work, follow the local process to have the DLA reset. Ad-
vise the customer to perform a download in 24 hours.
Follow the local process to have the DLA reset. Advise the
customer to perform a download in 24 hours.
Reseat scale. Is serial port set to "Attached Scale?" Check
serial port wiring to Main Logic Board, J107. Is rating fea-
ture enabled?
Enter menu and make sure auto scale function is ON.
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)

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