Pitney Bowes DM300c Service Manual page 108

4 • Troubleshooting/Diagnostics
4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont'd)
Error Code Message
(Type)
Link Negotiation
Failed
Location Code
Required
Low Sector Error
Meter not Autho-
rized Message
No Dial Tone
No Print on Enve-
lope
Print Head/Ink
Tank not Detected
Rate Manager Not
Initialized
4-28
Description/Causes
Location code not installed
during setup.
Same as Link Negotiation
Failed error.
See Table 4-10.
• Meter ran out of funds during
a batch
• Side guide not set to proper
gap, mail piece skewed and
missed print sensor
• Stream feed, mail piece un-
derneath not printed on
• WOW registration wall not
aligned with feeder wall
See Table 4-6.
See Table 4-11.
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
Resolution
Check that system is connected to an
analog line. Try using 1-800-590-4857,
1-866-297-8025 or a local access num-
ber.
1. Reboot system.
2. Press CLEAR when display prompts:
DO YOU NEED TO ENTER A NUMBER
TO REACH AN OUTSIDE LINE?
3. Select QUIT INSTALL and YES/ENTER
to confirm. Display prompts: NOT AU-
THORIZED.
4. Press OPTIONS.
5. Press PAGE DOWN (SCROLL) two
times.
6. Select Connect — Data Center.
7. Select Phone Parameters.
8. Select Change PB Phone Number.
9. Press YES.
10. Enter the alternate phone number an
select OK.
11. Reboot system. Display prompts: DO
YOU NEED TO ENTER A NUMBER TO
REACH AN OUTSIDE LINE?
12. Retry the connection again.
Access the proper selection under Weigh/
Rate to enter the scale location code (re-
fer to installation document if need be)
Reboot.
See table entry above.
• Add postage to meter
• Adjust side guide per User Guide
• Fan and shingle mail before feeding
• Perform feeder/WOW registration wall
alignment (section 5.56)