Pitney Bowes DM300c series Manuals

Manuals and User Guides for Pitney Bowes DM300c series. We have 10 Pitney Bowes DM300c series manuals available for free PDF download: Service Manual, Operator's Manual, Reference Manual, Networking Manual, Configuration Manual, Instructions

Pitney Bowes DM300c series Service Manual

Pitney Bowes DM300c series Service Manual (227 pages)

Brand: Pitney Bowes | Category: Digital Mailing system | Size: 6.47 MB
Table of contents
Table Of Contents5................................................................................................................................................................
Introduction11................................................................................................................................................................
Purpose11................................................................................................................................................................
Book Organization12................................................................................................................................................................
Personal Safety12................................................................................................................................................................
Electrostatic Discharge (esd) Procedures14................................................................................................................................................................
Product Description15................................................................................................................................................................
Product Features16................................................................................................................................................................
Material Spectrum18................................................................................................................................................................
Envelope Size19................................................................................................................................................................
Envelope Thickness19................................................................................................................................................................
Envelope Weight19................................................................................................................................................................
Tape Strip Dimensions19................................................................................................................................................................
Tape Strip Thickness19................................................................................................................................................................
Tape Strip Capacity19................................................................................................................................................................
Stack Height And Weight19................................................................................................................................................................
Envelope Flaps20................................................................................................................................................................
Ink Capacities, Consumption And Cartridge Life21................................................................................................................................................................
Maintenance Consumption21................................................................................................................................................................
Acoustic Noise Level21................................................................................................................................................................
General Machine Specifications22................................................................................................................................................................
User Interface Controller23................................................................................................................................................................
Postage Meter24................................................................................................................................................................
Environmental Limits24................................................................................................................................................................
Regulatory25................................................................................................................................................................
Weighing Options26................................................................................................................................................................
External Printer Option26................................................................................................................................................................
Special Services Options26................................................................................................................................................................
Graphics (slogans, Permits And Inscriptions)26................................................................................................................................................................
Internal Ad And Inscription Storage26................................................................................................................................................................
Compatible Pitney Bowes Software27................................................................................................................................................................
Consumables (us)27................................................................................................................................................................
User-replaceable Parts27................................................................................................................................................................
Meter Reports28................................................................................................................................................................
Configuration Report29................................................................................................................................................................
Account List Report29................................................................................................................................................................
User Interface32................................................................................................................................................................
Led States32................................................................................................................................................................
Modes Of Operation33................................................................................................................................................................
Envelope Tape Transport34................................................................................................................................................................
Dm400c /dm450c/dm475 Autofeeder Transport34................................................................................................................................................................
Tape Feeder38................................................................................................................................................................
Upper Transport39................................................................................................................................................................
Lower Transport40................................................................................................................................................................
Sequence Of Operation41................................................................................................................................................................
Ink System53................................................................................................................................................................
Ink Cartridge53................................................................................................................................................................
Print Head And Carriage Board54................................................................................................................................................................
Carriage Assembly55................................................................................................................................................................
Purge Unit56................................................................................................................................................................
Waste Tank59................................................................................................................................................................
User Maintenance59................................................................................................................................................................
Electronics60................................................................................................................................................................
Pcbs63................................................................................................................................................................
Sensor Summary71................................................................................................................................................................
Motor Summary73................................................................................................................................................................
Scale Controller74................................................................................................................................................................
Usb74................................................................................................................................................................
Leds74................................................................................................................................................................
Dm475 Feeder/wow Theory79................................................................................................................................................................
Chapter 4 - Troubleshooting81................................................................................................................................................................
Troubleshooting Tables81................................................................................................................................................................
Power On And Initialization Faults81................................................................................................................................................................
Automatic Feeder Faults (dm400c/dm450c/dm475)81................................................................................................................................................................
Tape Feeder Faults81................................................................................................................................................................
Printing Faults81................................................................................................................................................................
Moistener Faults81................................................................................................................................................................
Keyboard And Display Faults83................................................................................................................................................................
Mailing Machine Transport Faults85................................................................................................................................................................
Print Carriage Faults92................................................................................................................................................................
Modem/connection Faults94................................................................................................................................................................
Integrated Scale Faults96................................................................................................................................................................
Error Codes98................................................................................................................................................................
Common Error Codes/messages98................................................................................................................................................................
Image Generator Errors (22xx)112................................................................................................................................................................
Barcode Generator Errors (22xx)113................................................................................................................................................................
Print Head Security Errors (23xx)114................................................................................................................................................................
Print Manager Errors (24xx)115................................................................................................................................................................
Bob" Task Errors (25xx)116................................................................................................................................................................
Wow Motion Control Processor (mcp) Error Codes (2axx)119................................................................................................................................................................
Motion Control Processor (mcp) And Feeder Errors (37xx)119................................................................................................................................................................
Cleaning The Print Head And Related Surfaces120................................................................................................................................................................
Scenarios122................................................................................................................................................................
Meter Withdrawal122................................................................................................................................................................
Removal Of Ibutton Psd123................................................................................................................................................................
Running Meter Withdrawal From Menu124................................................................................................................................................................
Withdrawal Process125................................................................................................................................................................
Preparing The System For Shipment125................................................................................................................................................................
Packing The System125................................................................................................................................................................
Preparing The Box For Shipping125................................................................................................................................................................
Completing The 3601c126................................................................................................................................................................
Back Cover129................................................................................................................................................................
Control Panel Ribbon Cables130................................................................................................................................................................
Bottom Cover (base Pan) And Side Deck Guide131................................................................................................................................................................
Main Transport Feed Belt132................................................................................................................................................................
Purge Unit Motor And Gears134................................................................................................................................................................
Carriage Drive Motor136................................................................................................................................................................
Rear Drive Belts137................................................................................................................................................................
Main Drive Shaft Belt137................................................................................................................................................................
Intermediate Drive Belt137................................................................................................................................................................
Carriage Drive Belt138................................................................................................................................................................
Print Head Carriage Assembly139................................................................................................................................................................
Drive Shaft141................................................................................................................................................................
Tape Feed Unit143................................................................................................................................................................
Tape Motor143................................................................................................................................................................
Tape Feed Roller Assembly143................................................................................................................................................................
Postal Security Device (psd)144................................................................................................................................................................
Main Logic Board145................................................................................................................................................................
Modem Board146................................................................................................................................................................
Power Supply147................................................................................................................................................................
Encoder Sensor, Encoder Disc And Sensor Board148................................................................................................................................................................
Segmented Roller149................................................................................................................................................................
Lower Transport Assembly150................................................................................................................................................................
Lower Transport Cover151................................................................................................................................................................
Waste Pad Replacement151................................................................................................................................................................
Auto-feeder (use For Dm400c/dm450c/dm475)152................................................................................................................................................................
Feeder Upper Cover152................................................................................................................................................................
Side Guide153................................................................................................................................................................
Feed Deck154................................................................................................................................................................
Feeder Unit155................................................................................................................................................................
Feeder Pcb Assembly157................................................................................................................................................................
Retard Roller158................................................................................................................................................................
Feed Roller Assembly160................................................................................................................................................................
Feed Belt Assembly162................................................................................................................................................................
Feed Motor164................................................................................................................................................................
Feed Encoder165................................................................................................................................................................
Seal/no Seal Lever166................................................................................................................................................................
Sealer Finger167................................................................................................................................................................
Separation Of Feeder/wow Module From Printer/base168................................................................................................................................................................
Wow Section Of Feeder/wow Module (use For Dm475)169................................................................................................................................................................
Feeder/wow Cover169................................................................................................................................................................
Feeder Unit Of Feeder/wow Module169................................................................................................................................................................
Feeder/wow Control Board (pcb)171................................................................................................................................................................
Wow Thickness And Feed Encoders172................................................................................................................................................................
Feeder/wow Junction Board173................................................................................................................................................................
Wow Ws2 (middle) And Ws3 (exit) Sensors173................................................................................................................................................................
Wow Transport Belts (two, Behind Wall)174................................................................................................................................................................
Wow Transport Pulleys (three, Behind Wall)175................................................................................................................................................................
Wow Upper Transport (as A Whole Unit)176................................................................................................................................................................
Wow Upper Transport Arms Assembly177................................................................................................................................................................
Wow Width Sensors (ws4, Ws5, Ws6)179................................................................................................................................................................
Wow Deck181................................................................................................................................................................
Wow Unit Chassis (as A Whole Unit)181................................................................................................................................................................
Wow Transport Motor185................................................................................................................................................................
Lower Wow Transport Assembly (as A Whole Unit)186................................................................................................................................................................
Wow Load Cell Assembly187................................................................................................................................................................
Lower Wow Transport Components188................................................................................................................................................................
Feeder/wow Registration Wall Alignment192................................................................................................................................................................
Service Menu Overview197................................................................................................................................................................
Making Sbr Setup Display In Service Menu [dm475]200................................................................................................................................................................
Sbr Setup [dm475]201................................................................................................................................................................
Diagnostics205................................................................................................................................................................
Pm Maintenance207................................................................................................................................................................
Feeder/wow Diagnostics208................................................................................................................................................................
Sbr Diagnostics210................................................................................................................................................................
Wow Options [dm475]212................................................................................................................................................................
Static Weight213................................................................................................................................................................
Re-zero Wow214................................................................................................................................................................
System Information215................................................................................................................................................................

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Pitney Bowes DM300c series Operator's Manual

Pitney Bowes DM300c series Operator's Manual (224 pages)

Digital Mailing Systems  
Brand: Pitney Bowes | Category: Digital Mailing system | Size: 5.97 MB
Table of contents
Table Of Contents7................................................................................................................................................................
Introduction15................................................................................................................................................................
What's In This Guide16................................................................................................................................................................
About Your Digital Mailing System17................................................................................................................................................................
Postal Requirements18................................................................................................................................................................
Sections Of The Meter Stamp19................................................................................................................................................................
What Is Intellilink19................................................................................................................................................................
About Constant Connection20................................................................................................................................................................
About Pc Meter Connect20................................................................................................................................................................
Other Sources Of Information21................................................................................................................................................................
Important Safety Notes21................................................................................................................................................................
Important Telephone Safety Instructions23................................................................................................................................................................
Getting To Know Your System25................................................................................................................................................................
Parts Of The Machine - Dm300c26................................................................................................................................................................
Parts Of The Machine - Dm400c28................................................................................................................................................................
Parts Of The Machine - Dm47530................................................................................................................................................................
Control Panel32................................................................................................................................................................
Connections On Back Of Machine (dm300c/dm400c)34................................................................................................................................................................
Connections On Back Of Machine (dm475)35................................................................................................................................................................
Moving The Dm300c/dm400c36................................................................................................................................................................
Special Warning For Not Moving Dm475 By Yourself36................................................................................................................................................................
Running Mail37................................................................................................................................................................
Home Screen38................................................................................................................................................................
Checking Funds (postage) Availability In Machine38................................................................................................................................................................
Applying Postage39................................................................................................................................................................
Keying In The Postage Directly40................................................................................................................................................................
Entering Weight Manually40................................................................................................................................................................
Using The Optional Weighing Platform41................................................................................................................................................................
Processing Letter Mail45................................................................................................................................................................
Wow® (weigh-on-the-way) And Shape Based Rating (dm475)46................................................................................................................................................................
Processing Flats, Packages, Or Non-letter Mail47................................................................................................................................................................
Printing A Single Tape47................................................................................................................................................................
Printing Multiple Tapes47................................................................................................................................................................
Processing Flats In Portrait Mode (dm475)47................................................................................................................................................................
Selecting An Account To Track Postage48................................................................................................................................................................
Using Differential Weighing49................................................................................................................................................................
Checking And Clearing The Batch Count52................................................................................................................................................................
Viewing (checking) The Batch Count52................................................................................................................................................................
Printing The Batch Count53................................................................................................................................................................
Clearing The Batch Count54................................................................................................................................................................
Printing Options55................................................................................................................................................................
Printing Options Overview56................................................................................................................................................................
Printing A $0.00 Meter Stamp57................................................................................................................................................................
Auto-advance Of Printed Date For The Meter Stamp57................................................................................................................................................................
Manually Changing Printed Date For The Meter Stamp58................................................................................................................................................................
Sealing Envelopes Without Printing A Meter Stamp59................................................................................................................................................................
Dm400c/dm47559................................................................................................................................................................
Dm300c59................................................................................................................................................................
Printing The Date And Time, Ad Or Text (no Meter Stamp)60................................................................................................................................................................
Omitting/restoring Day Or Date On The Meter Stamp61................................................................................................................................................................
Adjusting Horizontal Print Position Of Indicia61................................................................................................................................................................
Adding/removing A Postal Inscription To Meter Stamp62................................................................................................................................................................
Adding/removing An Envelope Ad To The Meter Stamp63................................................................................................................................................................
Normal And Custom Presets65................................................................................................................................................................
What Is A Preset66................................................................................................................................................................
Why Should I Use A Presets66................................................................................................................................................................
Class" In My Preset66................................................................................................................................................................
Why Should I Use Presets66................................................................................................................................................................
Normal Preset67................................................................................................................................................................
Selecting A Normal Preset67................................................................................................................................................................
Defining New Values For The Normal Preset67................................................................................................................................................................
Selecting The Normal Preset67................................................................................................................................................................
Custom Presets69................................................................................................................................................................
Selecting Custom Presets69................................................................................................................................................................
Viewing A Custom Preset69................................................................................................................................................................
Defining Custom Presets70................................................................................................................................................................
Editing A Custom Preset Name72................................................................................................................................................................
Overwriting (save New Settings For) Custom Preset72................................................................................................................................................................
Deleting A Custom Preset73................................................................................................................................................................
Postage And Your Machine76................................................................................................................................................................
Establishing Communications Between Your Machine And The Pitney Bowes Data Center76................................................................................................................................................................
Downloads From The Data Center To Your Machine77................................................................................................................................................................
Using Lan Network (constant Connection) To Establish80................................................................................................................................................................
The Data Center81................................................................................................................................................................
Communications With The Data Center83................................................................................................................................................................
Using An Analog Phone Line To Establish Communications With The Data Center83................................................................................................................................................................
Checking Your Postage By Phone Account Balance85................................................................................................................................................................
Adding Postage86................................................................................................................................................................
Printing A Funds Report88................................................................................................................................................................
Downloading Files Or Updating System89................................................................................................................................................................
Settings For Connecting To The Data Center90................................................................................................................................................................
Analog Phone Line Connection Settings91................................................................................................................................................................
Data Center Distributor Settings94................................................................................................................................................................
System Options97................................................................................................................................................................
System Options Overview98................................................................................................................................................................
Setting The Time, Date, And Timeouts99................................................................................................................................................................
Changing Language103................................................................................................................................................................
Adjusting The Contrast Of The Display103................................................................................................................................................................
Setting Postage Limits (funds Warnings)104................................................................................................................................................................
Enabling, Changing Or Disabling Lock Codes And Passwords105................................................................................................................................................................
Configuring The Tape Button108................................................................................................................................................................
Advanced Options110................................................................................................................................................................
Meter Withdrawal (withdrawing Postage Funds)110................................................................................................................................................................
Managing (usps) Confirmation Records112................................................................................................................................................................
Running Install Mode113................................................................................................................................................................
Standard Accounting Option115................................................................................................................................................................
Overview Of Accounting Options117................................................................................................................................................................
Activating/setting Up Standard Accounting Option118................................................................................................................................................................
Turning On Accounting120................................................................................................................................................................
Turning Off Accounting120................................................................................................................................................................
Turning On Account Passwords121................................................................................................................................................................
Turning Off Account Passwords122................................................................................................................................................................
Creating New Accounts123................................................................................................................................................................
Editing Account Names And Passwords124................................................................................................................................................................
Displaying Account Totals126................................................................................................................................................................
Printing Account Reports127................................................................................................................................................................
Printing On An Envelope Or Tape Strip128................................................................................................................................................................
Clearing All Account Totals130................................................................................................................................................................
Deleting Accounts131................................................................................................................................................................
Reports133................................................................................................................................................................
Overview Of Reports134................................................................................................................................................................
Last 5 Refills Report135................................................................................................................................................................
Funds Report135................................................................................................................................................................
Single Accounts Report136................................................................................................................................................................
Multi-account Summary Report136................................................................................................................................................................
Account List Report136................................................................................................................................................................
System Setup Report137................................................................................................................................................................
Error Report137................................................................................................................................................................
Configuration Report138................................................................................................................................................................
Software Version Report138................................................................................................................................................................
Confirmation Services Report138................................................................................................................................................................
Printing A Report139................................................................................................................................................................
Printing To An Attached Printer139................................................................................................................................................................
10 • Text Messages141................................................................................................................................................................
Text Messages Overview142................................................................................................................................................................
Text Message Specifications143................................................................................................................................................................
Postal Rules And Guidance144................................................................................................................................................................
Envelope Guidance144................................................................................................................................................................
Creating A Text Message145................................................................................................................................................................
Viewing/editing A Text Message146................................................................................................................................................................
Deleting A Text Message147................................................................................................................................................................
11 • Scale Options149................................................................................................................................................................
Scale Options Overview150................................................................................................................................................................
Zeroing The Scale151................................................................................................................................................................
Rate The Mail On Scale151................................................................................................................................................................
Key In Postage151................................................................................................................................................................
Turning Auto Scale On Or Off152................................................................................................................................................................
Setting Weight Change Options153................................................................................................................................................................
Setting Destination Change Options154................................................................................................................................................................
Setting The Scale Location Code155................................................................................................................................................................
Managing Intra Bmc Zip Code Groups156................................................................................................................................................................
Creating Intra Bmc Zip Code Groups156................................................................................................................................................................
Editing Intra Bmc Zip Code Groups158................................................................................................................................................................
Deleting Intra Bmc Zip Code Groups160................................................................................................................................................................
Wow (weigh-on-the-way) And Shape-based Rating (dm475)161................................................................................................................................................................
Turning On Wow® Mode162................................................................................................................................................................
W1p- Weigh First Piece Mode (a Wow® Mode)163................................................................................................................................................................
Wow® (weigh-on-the-way) Weight Limit163................................................................................................................................................................
Wow® (weigh-on-the-way) Start Key164................................................................................................................................................................
Auto Rate Large Envelope164................................................................................................................................................................
12 • Maintenance165................................................................................................................................................................
Messages Indicating Ink Tank Cartridge Replacement166................................................................................................................................................................
Replacing The Ink Tank Cartridge167................................................................................................................................................................
Printer Maintenance170................................................................................................................................................................
Printing A Test Pattern170................................................................................................................................................................
Cleaning The Printer Nozzle171................................................................................................................................................................
Replacing The Print Head172................................................................................................................................................................
Filling The Moistener (dm300c)174................................................................................................................................................................
Filling The Moistener (dm400c/dm475)175................................................................................................................................................................
Maintaining The Moistener176................................................................................................................................................................
Removing The Moistener (dm300c)176................................................................................................................................................................
Removing The Shield And Wick (dm300c)178................................................................................................................................................................
Cleaning The Stripper Blade/brush Assembly (dm400c)179................................................................................................................................................................
Cleaning The Stripper Blade/brush Assembly (dm475)180................................................................................................................................................................
Cleaning The Shield And Wick (dm400c/dm475)182................................................................................................................................................................
Cleaning The Shield And Wick (dm400c/dm)183................................................................................................................................................................
Cleaning The Feeder Exit Sensor (dm475)184................................................................................................................................................................
13 • Troubleshooting185................................................................................................................................................................
Getting Help186................................................................................................................................................................
Messages On The Lcd Display186................................................................................................................................................................
Blank Display186................................................................................................................................................................
Display Difficult To Read187................................................................................................................................................................
Printing Problems187................................................................................................................................................................
Feeding Problems (stalled Envelopes)188................................................................................................................................................................
To Avoid Stalled Envelopes188................................................................................................................................................................
To Clear Stalled Envelope In Feeder/wow Area (dm475)190................................................................................................................................................................
Dm475)192................................................................................................................................................................
Moistening Problems (envelopes Don't Seal)192................................................................................................................................................................
Mail Transport Error Messages193................................................................................................................................................................
Problems Connecting To Data Center Via Lan Network194................................................................................................................................................................
Problems Refilling Postage Via Pc Meter Connect195................................................................................................................................................................
Problems Connecting To The Data Center Via Pc Meter Connect196................................................................................................................................................................
Problems Connecting To The Data Center Via Analog Line198................................................................................................................................................................
Viewing System Configuration Levels198................................................................................................................................................................
Accidentally Printing The Wrong Postage199................................................................................................................................................................
14 • Supplies And Options201................................................................................................................................................................
Supplies And Accessories202................................................................................................................................................................
Options202................................................................................................................................................................
Weighing Platform202................................................................................................................................................................
Moistener202................................................................................................................................................................
Postal Inscriptions/advertisements203................................................................................................................................................................
Departmental Accounting203................................................................................................................................................................
Electronic Usps Confirmation Services203................................................................................................................................................................
Appendix A • Specifications205................................................................................................................................................................
Equipment Specifications205................................................................................................................................................................
Material Specifications208................................................................................................................................................................
Appendix B • Usps209................................................................................................................................................................
Appendix B • Usps First Class Mail Sizes210................................................................................................................................................................
Appendix C • Glossary211................................................................................................................................................................
Index213................................................................................................................................................................
Manually Feeding Envelopes (dm300c)220................................................................................................................................................................
Pitney Bowes DM300c series Operator's Manual

Pitney Bowes DM300c series Operator's Manual (196 pages)

Pitney Bowes Inc. Postal Equipment User Manual  
Brand: Pitney Bowes | Category: Digital Mailing system | Size: 2.05 MB
Table of contents
Table Of Contents7................................................................................................................................................................
Introduction13................................................................................................................................................................
What's In This Guide14................................................................................................................................................................
About Your Digital Mailing System15................................................................................................................................................................
Postal Requirements16................................................................................................................................................................
Sections Of The Meter Stamp17................................................................................................................................................................
What Is Intellilink17................................................................................................................................................................
About Constant Connection18................................................................................................................................................................
About Pc Meter Connect18................................................................................................................................................................
Other Sources Of Information19................................................................................................................................................................
Important Safety Notes19................................................................................................................................................................
Important Telephone Safety Instructions21................................................................................................................................................................
Getting To Know Your System23................................................................................................................................................................
Parts Of The Machine - Dm300c24................................................................................................................................................................
Parts Of The Machine - Dm400c26................................................................................................................................................................
Control Panel28................................................................................................................................................................
Connections On Back Of Machine30................................................................................................................................................................
Running Mail31................................................................................................................................................................
Home Screen32................................................................................................................................................................
Checking Funds (postage) Availability In Machine32................................................................................................................................................................
Applying Postage33................................................................................................................................................................
Keying In The Postage Directly34................................................................................................................................................................
Entering Weight Manually34................................................................................................................................................................
Using The Optional Weighing Platform35................................................................................................................................................................
Processing Letter Mail36................................................................................................................................................................
Manually Feeding Envelopes (dm300c)36................................................................................................................................................................
Automatically Feeding Envelopes (dm400c)37................................................................................................................................................................
Processing Flats, Packages, Or Non-letter Mail38................................................................................................................................................................
Printing A Single Tape38................................................................................................................................................................
Printing Multiple Tapes38................................................................................................................................................................
Selecting An Account To Track Postage39................................................................................................................................................................
Using Differential Weighing40................................................................................................................................................................
Checking And Clearing The Batch Count43................................................................................................................................................................
Viewing (checking) The Batch Count43................................................................................................................................................................
Printing The Batch Count44................................................................................................................................................................
Clearing The Batch Count45................................................................................................................................................................
Printing Options47................................................................................................................................................................
Printing Options Overview48................................................................................................................................................................
Printing A $0.00 Meter Stamp49................................................................................................................................................................
Auto-advance Of Printed Date For The Meter Stamp49................................................................................................................................................................
Manually Changing Printed Date For The Meter Stamp50................................................................................................................................................................
Sealing Envelopes Without Printing A Meter Stamp51................................................................................................................................................................
Dm300c Only51................................................................................................................................................................
Dm400c Only51................................................................................................................................................................
Printing The Date And Time, Ad Or Text (no Meter Stamp)52................................................................................................................................................................
Omitting/restoring Day Or Date On The Meter Stamp53................................................................................................................................................................
Adjusting Horizontal Print Position Of Indicia53................................................................................................................................................................
Adding/removing A Postal Inscription To Meter Stamp54................................................................................................................................................................
Adding/removing An Envelope Ad To The Meter Stamp55................................................................................................................................................................
Normal And Custom Presets57................................................................................................................................................................
What Is A Preset58................................................................................................................................................................
Why Should I Use A Presets58................................................................................................................................................................
Class" In My Preset58................................................................................................................................................................
Why Should I Use Presets58................................................................................................................................................................
Normal Preset59................................................................................................................................................................
Selecting A Normal Preset59................................................................................................................................................................
Defining New Values For The Normal Preset59................................................................................................................................................................
Custom Presets61................................................................................................................................................................
Selecting Custom Presets61................................................................................................................................................................
Viewing A Custom Preset61................................................................................................................................................................
Defining Custom Presets62................................................................................................................................................................
Editing A Custom Preset Name64................................................................................................................................................................
Overwriting (save New Settings For) Custom Preset64................................................................................................................................................................
Deleting A Custom Preset65................................................................................................................................................................
Establishing Communications Between Your Machine And The Pitney Bowes Data Center67................................................................................................................................................................
Postage And Your Machine68................................................................................................................................................................
Downloads From The Data Center To Your Machine69................................................................................................................................................................
The Data Center72................................................................................................................................................................
Using Pc Meter Connect73................................................................................................................................................................
Using An Analog Phone Line To Establish Communications With The Data Center75................................................................................................................................................................
Checking Your Postage By Phone Account Balance77................................................................................................................................................................
Adding Postage77................................................................................................................................................................
Printing A Funds Report80................................................................................................................................................................
Downloading Files Or Updating System81................................................................................................................................................................
Settings For Connecting To The Data Center82................................................................................................................................................................
System Options89................................................................................................................................................................
System Options Overview90................................................................................................................................................................
Basic Options91................................................................................................................................................................
Setting The Time, Date, And Timeouts91................................................................................................................................................................
Changing Language95................................................................................................................................................................
Adjusting The Contrast Of The Display95................................................................................................................................................................
Setting Postage Limits (funds Warnings)96................................................................................................................................................................
Enabling, Changing Or Disabling Lock Codes And Passwords97................................................................................................................................................................
Configuring The Tape Button100................................................................................................................................................................
Advanced Options102................................................................................................................................................................
Meter Withdrawal (withdrawing Postage Funds)102................................................................................................................................................................
Managing (usps) Confirmation Records104................................................................................................................................................................
Running Install Mode105................................................................................................................................................................
Overview Of Accounting Options107................................................................................................................................................................
Standard Accounting Option109................................................................................................................................................................
Activating/setting Up Standard Accounting Option110................................................................................................................................................................
Turning On Accounting112................................................................................................................................................................
Turning Off Accounting112................................................................................................................................................................
Turning On Account Passwords113................................................................................................................................................................
Turning Off Account Passwords114................................................................................................................................................................
Creating New Accounts115................................................................................................................................................................
Editing Account Names And Passwords116................................................................................................................................................................
Displaying Account Totals118................................................................................................................................................................
Printing Account Reports119................................................................................................................................................................
Printing To An Attached Printer119................................................................................................................................................................
Printing On An Envelope Or Tape Strip120................................................................................................................................................................
Clearing All Account Totals122................................................................................................................................................................
Deleting Accounts123................................................................................................................................................................
Reports125................................................................................................................................................................
Overview Of Reports126................................................................................................................................................................
Last 5 Refills Report127................................................................................................................................................................
Funds Report127................................................................................................................................................................
Single Accounts Report128................................................................................................................................................................
Multi-account Summary Report128................................................................................................................................................................
Account List Report128................................................................................................................................................................
System Setup Report129................................................................................................................................................................
Error Report129................................................................................................................................................................
Configuration Report130................................................................................................................................................................
Software Version Report130................................................................................................................................................................
Confirmation Services Report130................................................................................................................................................................
Printing A Report131................................................................................................................................................................
Text Messages Overview134................................................................................................................................................................
Text Message Specifications135................................................................................................................................................................
Postal Rules And Guidance136................................................................................................................................................................
Envelope Guidance136................................................................................................................................................................
Creating A Text Message137................................................................................................................................................................
Viewing/editing A Text Message138................................................................................................................................................................
Deleting A Text Message139................................................................................................................................................................
11 • Scale Options141................................................................................................................................................................
Scale Options Overview142................................................................................................................................................................
Zeroing The Scale143................................................................................................................................................................
Setting Weight Change Options143................................................................................................................................................................
Setting Class Change Options144................................................................................................................................................................
Turning Auto Scale On Or Off145................................................................................................................................................................
Setting The Scale Location Code146................................................................................................................................................................
Managing Intra Bmc Zip Code Groups146................................................................................................................................................................
Creating Intra Bmc Zip Code Groups147................................................................................................................................................................
Editing Intra Bmc Zip Code Groups148................................................................................................................................................................
Deleting Intra Bmc Zip Code Groups150................................................................................................................................................................
12 • Maintenance151................................................................................................................................................................
Messages Indicating Ink Cartridge Replacement152................................................................................................................................................................
Replacing The Ink Cartridge153................................................................................................................................................................
Filling The Moistener (dm400c Only)156................................................................................................................................................................
Filling The Moistener (dm300c Only)157................................................................................................................................................................
Maintaining The Moistener158................................................................................................................................................................
Cleaning The Stripper Blade And Brush Assembly (dm400c)158................................................................................................................................................................
Cleaning The Shield And Wick (dm400c)159................................................................................................................................................................
Removing The Moistener (dm300c)160................................................................................................................................................................
Removing The Shield And Wick (dm300c)162................................................................................................................................................................
Printer Maintenance163................................................................................................................................................................
Printing A Test Pattern163................................................................................................................................................................
Cleaning The Printer Nozzle164................................................................................................................................................................
Replacing The Print Head165................................................................................................................................................................
Troubleshooting168................................................................................................................................................................
Getting Help168................................................................................................................................................................
Messages On The Lcd Display168................................................................................................................................................................
Blank Display168................................................................................................................................................................
Display Difficult To Read169................................................................................................................................................................
Printing Problems169................................................................................................................................................................
Feeding Problems170................................................................................................................................................................
To Clear A Stalled Envelope In The Printer Area170................................................................................................................................................................
To Avoid Stalled Envelopes170................................................................................................................................................................
To Clear A Stalled Envelope In The Feeder Area (dm400c Only)171................................................................................................................................................................
Moistening Problems (envelopes Don't Seal)172................................................................................................................................................................
Problems Connecting To Data Center Via Lan Network173................................................................................................................................................................
Problems Connecting To The Data Center Via The Pc174................................................................................................................................................................
Problems Refilling Postage Via The Pc176................................................................................................................................................................
Problems Connecting To The Data Center Via Analog Line177................................................................................................................................................................
Viewing System Configuration Levels177................................................................................................................................................................
Accidentally Printing The Wrong Postage178................................................................................................................................................................
14 • Supplies And Options179................................................................................................................................................................
Supplies And Accessories180................................................................................................................................................................
Options180................................................................................................................................................................
Weighing Platform180................................................................................................................................................................
Moistener181................................................................................................................................................................
Postal Inscriptions/advertisements181................................................................................................................................................................
Departmental Accounting181................................................................................................................................................................
Electronic Usps Confirmation Services181................................................................................................................................................................
Appendix A • Specifications183................................................................................................................................................................
Equipment Specifications183................................................................................................................................................................
Material Specifications184................................................................................................................................................................

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Pitney Bowes DM300c series Operator's Manual

Pitney Bowes DM300c series Operator's Manual (188 pages)

Digital mailing system  
Brand: Pitney Bowes | Category: Digital Mailing system | Size: 10.06 MB
Table of contents
Table Of Contents3................................................................................................................................................................
About Your Digital Mailing System12................................................................................................................................................................
About Intellilink13................................................................................................................................................................
Postal Requirements13................................................................................................................................................................
Safety14................................................................................................................................................................
Specifications16................................................................................................................................................................
Meter Specifications17................................................................................................................................................................
Machine Features-front Dm300c20................................................................................................................................................................
Machine Features-front Dm400c22................................................................................................................................................................
Machine Features-front Dm47524................................................................................................................................................................
Control Panel26................................................................................................................................................................
Machine Features (dm300c/400c)-rear28................................................................................................................................................................
Machine Features (dm475)-rear29................................................................................................................................................................
Moving The Dm300c/400c30................................................................................................................................................................
Warning: Do Not Move The Dm475 By Yourself30................................................................................................................................................................
Before You Begin33................................................................................................................................................................
Checklist33................................................................................................................................................................
Home Screen33................................................................................................................................................................
Selecting Postage34................................................................................................................................................................
Using The Weighing Platform (scale)35................................................................................................................................................................
Differential Weighing36................................................................................................................................................................
Entering Weight Manually37................................................................................................................................................................
Keying In The Postage Directly37................................................................................................................................................................
Proportion (dm475)38................................................................................................................................................................
Selecting An Account To Track Postage40................................................................................................................................................................
Envelope Messaging40................................................................................................................................................................
Advancing The Date On The Machine41................................................................................................................................................................
Checking And Clearing The Batch Count42................................................................................................................................................................
Checking The Batch Count42................................................................................................................................................................
Printing A Record Of The Batch Count42................................................................................................................................................................
Clearing The Batch Count43................................................................................................................................................................
Printing Mail44................................................................................................................................................................
Manually Feeding Envelopes Dm300c44................................................................................................................................................................
Automatically Feeding Envelopes Dm400c/dm47545................................................................................................................................................................
Printing Tapes46................................................................................................................................................................
Wow Mode48................................................................................................................................................................
Printing Options49................................................................................................................................................................
Seal The Envelope Only49................................................................................................................................................................
Incoming Mail50................................................................................................................................................................
Permit Printing50................................................................................................................................................................
Messaging On Incoming Mail50................................................................................................................................................................
Text Messages51................................................................................................................................................................
What Is A Text Message51................................................................................................................................................................
Selecting A Text Message51................................................................................................................................................................
Viewing A Text Message51................................................................................................................................................................
Creating A Text Message52................................................................................................................................................................
Delete A Text Message52................................................................................................................................................................
Edit A Text Message53................................................................................................................................................................
Edit A Text Message Name53................................................................................................................................................................
What Is A Preset56................................................................................................................................................................
Normal Preset56................................................................................................................................................................
Selecting The Normal Preset57................................................................................................................................................................
Viewing The Normal Preset57................................................................................................................................................................
Defining New Values For The Normal Preset57................................................................................................................................................................
Custom Presets58................................................................................................................................................................
Selecting A Custom Preset58................................................................................................................................................................
Viewing Custom Preset58................................................................................................................................................................
Viewing A Custom Preset58................................................................................................................................................................
Defining A New Custom Preset59................................................................................................................................................................
Editing A Custom Preset Name60................................................................................................................................................................
Overwriting A Custom Preset60................................................................................................................................................................
Deleting A Custom Preset61................................................................................................................................................................
About The Postage By Phone System65................................................................................................................................................................
How Does The System Operate65................................................................................................................................................................
When Can I Refill My Meter Or Check My Account Balance65................................................................................................................................................................
Preparing To Refill With Postage65................................................................................................................................................................
Phone Or Lan Connection65................................................................................................................................................................
Connecting Your System To A Lan66................................................................................................................................................................
Connecting Your System To An Analogue Phone Line66................................................................................................................................................................
Checking Funds (postage) Available In Your System66................................................................................................................................................................
Checking Your Postage By Phone® Account Balance67................................................................................................................................................................
Refill Postage67................................................................................................................................................................
Secure Refill68................................................................................................................................................................
Printing A Funds (postage) Report69................................................................................................................................................................
Downloads From The Data Centre To Your System69................................................................................................................................................................
System Update70................................................................................................................................................................
Advertisements70................................................................................................................................................................
Software Update (mandatory)70................................................................................................................................................................
Postal Code Update (mandatory)70................................................................................................................................................................
Postal Inspection (mandatory) Uk70................................................................................................................................................................
Postal Inspection (mandatory) - Uk70................................................................................................................................................................
Postal Rate Update (mandatory)71................................................................................................................................................................
Connecting To The Data Centre (other Than For Postage)72................................................................................................................................................................
Check For Updates72................................................................................................................................................................
System Options Introduction75................................................................................................................................................................
Basic Options76................................................................................................................................................................
Changing The Display Language76................................................................................................................................................................
Adjusting The Contrast Of The Display76................................................................................................................................................................
Configuring The Tape Button76................................................................................................................................................................
Setting The Time, Timeouts & Auto Date Advance77................................................................................................................................................................
Setting The Normal Preset Timer77................................................................................................................................................................
Setting Sleep Mode Activation Time77................................................................................................................................................................
Setting Auto Date Advance78................................................................................................................................................................
Correct Drift78................................................................................................................................................................
Setting Daylight Savings Time79................................................................................................................................................................
Setting Wait For Envelope (dm400c/dm475)79................................................................................................................................................................
Setting Postage Limits (funds Warnings)80................................................................................................................................................................
Setting The High Value Warning80................................................................................................................................................................
Setting The Low Funds Warning80................................................................................................................................................................
Changes To The Lock Code & Password81................................................................................................................................................................
Setting The Lock Code81................................................................................................................................................................
Disabling The Lock Code81................................................................................................................................................................
Changing The Lock Code82................................................................................................................................................................
Setting/disabling The Supervisor Password82................................................................................................................................................................
Setting Scale Options83................................................................................................................................................................
Zero The Scale83................................................................................................................................................................
Turning Auto Scale On Or Off83................................................................................................................................................................
Setting Weight Change Options84................................................................................................................................................................
Current Wow Weight Limit84................................................................................................................................................................
Wow Start Key Options84................................................................................................................................................................
Setting The Scale Location Code84................................................................................................................................................................
Connecting To The Data Centre85................................................................................................................................................................
Phone Settings85................................................................................................................................................................
Entering The Dial Prefix86................................................................................................................................................................
Change Postage By Phone (pbp) Number87................................................................................................................................................................
Selecting Blind Dialing87................................................................................................................................................................
Change Modem Parameters88................................................................................................................................................................
Distributor Settings89................................................................................................................................................................
Access The Distributor Settings89................................................................................................................................................................
Parameter Descriptions90................................................................................................................................................................
Network Settings91................................................................................................................................................................
Firewall Settings91................................................................................................................................................................
Connection Mode91................................................................................................................................................................
Advanced Options92................................................................................................................................................................
Run Install Mode92................................................................................................................................................................
Meter Withdrawal92................................................................................................................................................................
Sdc755d92................................................................................................................................................................
Replacing The Ink Cartridge/printhead94................................................................................................................................................................
Filling The Moistener (dm400c/dm475)98................................................................................................................................................................
Filling The Moistener (dm400c/ Dm475)98................................................................................................................................................................
Filling The Moistener (dm300c Only)99................................................................................................................................................................
Maintaining The Moistener (dm400c/dm475)100................................................................................................................................................................
Maintaining The Moistener (dm400c/ Dm475)100................................................................................................................................................................
Maintaining The Moistener100................................................................................................................................................................
Cleaning The Stripper Blade100................................................................................................................................................................
Brush Assembly100................................................................................................................................................................
Cleaning The Shield & Wick101................................................................................................................................................................
Maintaining The Moistener (dm300c Only)102................................................................................................................................................................
Removing The Moistener102................................................................................................................................................................
Removing The Moistener Brush102................................................................................................................................................................
Removing The Shield And Wick104................................................................................................................................................................
Running Print Tests105................................................................................................................................................................
Test Print105................................................................................................................................................................
Cleaning The Printer Nozzles (purging)106................................................................................................................................................................
Getting Help110................................................................................................................................................................
Power Problems (nothing Displays)110................................................................................................................................................................
Error Messages111................................................................................................................................................................
Printing Problems112................................................................................................................................................................
Feeding Problems113................................................................................................................................................................
Display Problems117................................................................................................................................................................
Problems With Postage Refill117................................................................................................................................................................
Moistening Problems118................................................................................................................................................................
Viewing System Configuration Levels118................................................................................................................................................................
Postal Advertisements (ads)119................................................................................................................................................................
Options120................................................................................................................................................................
Weighing Platforms120................................................................................................................................................................
Moistener120................................................................................................................................................................
Departmental Accounting120................................................................................................................................................................
How To Order121................................................................................................................................................................
Supplies121................................................................................................................................................................
Overview Of Reports124................................................................................................................................................................
Last 5 Refills Report124................................................................................................................................................................
Funds Report124................................................................................................................................................................
Single Account Report125................................................................................................................................................................
Multi-account Summary Report125................................................................................................................................................................
Account List Report126................................................................................................................................................................
Upload Summary Report126................................................................................................................................................................
System Setup Report126................................................................................................................................................................
Error Report127................................................................................................................................................................
Configuration Report127................................................................................................................................................................
Permit Report128................................................................................................................................................................
Software Version Report128................................................................................................................................................................
Rates Summary Report129................................................................................................................................................................
Overview Of The Accounting Feature132................................................................................................................................................................
Turning On Accounting (if Available)132................................................................................................................................................................
Turning Off Accounting133................................................................................................................................................................
Selecting An Account133................................................................................................................................................................
Creating An Account134................................................................................................................................................................
Editing An Account/setting Up Account Passwords135................................................................................................................................................................
Turning On Account Passwords136................................................................................................................................................................
Turning Off Account Passwords136................................................................................................................................................................
Viewing Account Totals137................................................................................................................................................................
Clearing Account Totals138................................................................................................................................................................
Clearing All Accounts139................................................................................................................................................................
Deleting An Account140................................................................................................................................................................
Introduction144................................................................................................................................................................
Turning Inview/ Budget Manager On144................................................................................................................................................................
Turning Inview/ Budget Manager Off144................................................................................................................................................................
Logging On To Inview/ Budget Manager145................................................................................................................................................................
If Your System Is Setup For Operators145................................................................................................................................................................
If Your System Is Not Setup For Operators145................................................................................................................................................................
If Your System Is Locked145................................................................................................................................................................
Logging Off From Inview/ Budget Manager145................................................................................................................................................................
Importing And Backing Up Data Using146................................................................................................................................................................
Pc Transfer Utility146................................................................................................................................................................
Uploading Budget Manager/ Inview Data To Total Meter Reporting146................................................................................................................................................................
External Memory147................................................................................................................................................................
Setting A Station Id147................................................................................................................................................................
Setting Up Job Ids/ Job Id 1 And 2148................................................................................................................................................................
Setting The Owner (budget Manager Only)148................................................................................................................................................................
Configuring The Optional Barcode Scanner149................................................................................................................................................................
Setting The Default Scan Type149................................................................................................................................................................
Combining Barcodes149................................................................................................................................................................
Adding Barcode Prefixes152................................................................................................................................................................
Setting Auto-enter153................................................................................................................................................................
Preparing Barcodes153................................................................................................................................................................
Configuring Operators154................................................................................................................................................................
Enabling Operators154................................................................................................................................................................
Setup Operators155................................................................................................................................................................
Important Notes Regarding Operator Functions156................................................................................................................................................................
Inview/ Budget Manager Account Structure156................................................................................................................................................................
Turning Account Passwords On/off158................................................................................................................................................................
Creating Accounts158................................................................................................................................................................
Creating A Subaccount Or Subsubaccount160................................................................................................................................................................
Viewing Or Editing Accounts161................................................................................................................................................................
Deleting Accounts162................................................................................................................................................................
Clearing Account Data163................................................................................................................................................................
Selecting The Accounting Period164................................................................................................................................................................
Global Surcharge166................................................................................................................................................................
Turning Global Surcharge On Or Off166................................................................................................................................................................
Selecting The Global Surcharge Method167................................................................................................................................................................
Selecting An Account To Print Postage168................................................................................................................................................................
Selecting An Account Manually168................................................................................................................................................................
Selecting An Account By Name168................................................................................................................................................................
Selecting An Account By Speed Code169................................................................................................................................................................
Entering A Surcharge170................................................................................................................................................................
Selecting Job Ids/ Job Id 1 And 2171................................................................................................................................................................
Entering Manual Transactions172................................................................................................................................................................
Transferring Transaction Data173................................................................................................................................................................
Clearing The Transaction Log174................................................................................................................................................................
Setting The Condition For The Log Full Warning175................................................................................................................................................................
Defining The Log Full Action176................................................................................................................................................................
Inview/ Budget Manager Accounting Reports177................................................................................................................................................................
Printing Reports177................................................................................................................................................................
Custom Reports178................................................................................................................................................................
Creating A Custom Report179................................................................................................................................................................
Viewing And Editing A Custom Report180................................................................................................................................................................
Deleting A Custom Report181................................................................................................................................................................
Account Summary Report181................................................................................................................................................................
Budget Performance (budget Manager Only)181................................................................................................................................................................
Invoice (budget Manager Only)181................................................................................................................................................................
Quick Profile Report181................................................................................................................................................................
Transaction Report181................................................................................................................................................................
Accounting Setup Report182................................................................................................................................................................
Account Speed Code List Report182................................................................................................................................................................
Operator List Report182................................................................................................................................................................
Weight Break Reports182................................................................................................................................................................
Inview/ Budget Manager Error/warning Messages183................................................................................................................................................................
Account Limit Reached183................................................................................................................................................................
External Memory Not Responding184................................................................................................................................................................
Accounting Discrepancy184................................................................................................................................................................
Glossary185................................................................................................................................................................
Pitney Bowes DM300c series Operator's Manual

Pitney Bowes DM300c series Operator's Manual (144 pages)

Brand: Pitney Bowes | Category: Digital Mailing system | Size: 9.35 MB
Table of contents
Table Of Contents5................................................................................................................................................................
Contact Information List11................................................................................................................................................................
Canada Contacts11................................................................................................................................................................
Introduction15................................................................................................................................................................
About Your Digital Mailing System16................................................................................................................................................................
What Is Intellilink17................................................................................................................................................................
Postal Requirements18................................................................................................................................................................
What's In This Guide19................................................................................................................................................................
Other Sources Of Information20................................................................................................................................................................
Getting Help20................................................................................................................................................................
Important Safety Notes20................................................................................................................................................................
Important Telephone Safety Instructions22................................................................................................................................................................
Getting To Know Your System23................................................................................................................................................................
Machine Features-front (dm300c)24................................................................................................................................................................
Machine Features-front (dm400c)26................................................................................................................................................................
Control Panel28................................................................................................................................................................
Machine Features-rear30................................................................................................................................................................
Running Mail31................................................................................................................................................................
Before You Begin33................................................................................................................................................................
Checklist33................................................................................................................................................................
The Ready Screen33................................................................................................................................................................
Applying Postage And Running Mail34................................................................................................................................................................
Selecting A Class Or Special Service35................................................................................................................................................................
Before Selecting Or Changing A Class35................................................................................................................................................................
Applying Postage36................................................................................................................................................................
Processing Lettermail Using The Integrated Weigh Platform36................................................................................................................................................................
Processing Lettermail Using Manual Weight Entry37................................................................................................................................................................
Processing Incentive Lettermail38................................................................................................................................................................
Printing Postage On An Envelope38................................................................................................................................................................
Feeding Envelopes39................................................................................................................................................................
Processing A Parcel Using The Optional Parcel Rate Module40................................................................................................................................................................
Processing A Parcel Without Using The Optional Parcel Rate Module42................................................................................................................................................................
Printing Digital Indicia On Tapes43................................................................................................................................................................
Adding Postage To Correct A Mail Piece44................................................................................................................................................................
Correcting A Date On A Mail Piece45................................................................................................................................................................
Printing A Statement Of Mailing Or Manifest Payment46................................................................................................................................................................
Test Print / Zero Dollar Indicia47................................................................................................................................................................
Using Presets47................................................................................................................................................................
Selecting The Normal Preset47................................................................................................................................................................
Selecting A Custom Preset47................................................................................................................................................................
Selecting An Account To Track Postage48................................................................................................................................................................
Checking And Clearing The Batch Count49................................................................................................................................................................
Checking The Batch Count49................................................................................................................................................................
Printing A Record Of The Batch Count Information50................................................................................................................................................................
Clearing The Batch Count50................................................................................................................................................................
Printing Options51................................................................................................................................................................
Bypass Printing And Seal The Envelope Only53................................................................................................................................................................
Dm300c Only53................................................................................................................................................................
Dm400c Only53................................................................................................................................................................
Printing The Date And Time Or An Ad On Incoming Mail54................................................................................................................................................................
Setting Or Advancing The Date On The Machine55................................................................................................................................................................
Printing An Envelope Advertisement56................................................................................................................................................................
Downloading An Envelope Ad Into Your Machine56................................................................................................................................................................
Normal And Custom Presets57................................................................................................................................................................
What Is A Preset58................................................................................................................................................................
Normal Preset / Default Screen58................................................................................................................................................................
Custom Presets59................................................................................................................................................................
Defining Presets59................................................................................................................................................................
Selecting A Preset60................................................................................................................................................................
Selecting Custom Presets60................................................................................................................................................................
Managing Custom Presets60................................................................................................................................................................
Viewing A Custom Preset60................................................................................................................................................................
Editing A Custom Preset Name61................................................................................................................................................................
Overwriting A Custom Preset61................................................................................................................................................................
Deleting A Custom Preset62................................................................................................................................................................
Adding Postage/connecting To The Data Centre63................................................................................................................................................................
A Word About Adding Postage64................................................................................................................................................................
Connecting Your System To An Analog Phone Line64................................................................................................................................................................
Checking Funds (postage) Availability In Machine64................................................................................................................................................................
Checking Your Postage By Phone Account Balance65................................................................................................................................................................
Checking Your Postage By Phone65................................................................................................................................................................
Account Balance65................................................................................................................................................................
Adding Postage66................................................................................................................................................................
Printing A Funds Report67................................................................................................................................................................
Downloads From The Data Centre To Your Machine68................................................................................................................................................................
Connecting To The Data Centre (other Than For Postage)71................................................................................................................................................................
Check For Updates71................................................................................................................................................................
Phone Settings72................................................................................................................................................................
Distributor Settings75................................................................................................................................................................
System Options77................................................................................................................................................................
Basic Options79................................................................................................................................................................
Setting The Time, Date, And Timeouts79................................................................................................................................................................
Adjusting The Contrast Of The Display82................................................................................................................................................................
Setting Postage Limits (funds Warnings)83................................................................................................................................................................
Enabling, Changing Or Disabling Lock Codes And Passwords84................................................................................................................................................................
Configuring The Tape Button87................................................................................................................................................................
Advanced Options88................................................................................................................................................................
Meter Withdrawal (withdrawing Postage Funds)88................................................................................................................................................................
Running Install Mode89................................................................................................................................................................
Reports91................................................................................................................................................................
Overview Of Reports91................................................................................................................................................................
Last 5 Refills Report92................................................................................................................................................................
Funds Report92................................................................................................................................................................
Single Accounts Report92................................................................................................................................................................
Multi-account Summary Report92................................................................................................................................................................
Account List Report93................................................................................................................................................................
System Setup Report93................................................................................................................................................................
Error Report93................................................................................................................................................................
Configuration Report94................................................................................................................................................................
Software Version Report94................................................................................................................................................................
Printing A Report95................................................................................................................................................................
Printing To An Attached Printer95................................................................................................................................................................
Printing On An Envelope Or Tape Strip95................................................................................................................................................................
Departmental Accounting96................................................................................................................................................................
Overview Of The Accounting Feature97................................................................................................................................................................
Creating New Accounts98................................................................................................................................................................
Deleting Accounts99................................................................................................................................................................
Editing Accounts100................................................................................................................................................................
Viewing/clearing Account Totals101................................................................................................................................................................
Clearing All Account Totals102................................................................................................................................................................
Turning Account Passwords On (globally)103................................................................................................................................................................
Turning Account Passwords Off (globally)104................................................................................................................................................................
Turning Accounting On105................................................................................................................................................................
Turning Accounting Off105................................................................................................................................................................
10 • Scale Options106................................................................................................................................................................
Scale Options107................................................................................................................................................................
Zeroing The Scale108................................................................................................................................................................
Setting Weight Change Options108................................................................................................................................................................
Setting Class Change Options109................................................................................................................................................................
Turning Auto Scale On Or Off110................................................................................................................................................................
Setting The Scale Location Code111................................................................................................................................................................
11 • Maintenance112................................................................................................................................................................
Printer Maintenance113................................................................................................................................................................
Printing A Test Pattern114................................................................................................................................................................
Cleaning The Printer Nozzle115................................................................................................................................................................
Replacing The Ink Cartridge116................................................................................................................................................................
Replacing The Print Head119................................................................................................................................................................
Filling The Moistener (dm400c Only)121................................................................................................................................................................
Filling The Moistener (dm300c Only)122................................................................................................................................................................
Maintaining The Moistener123................................................................................................................................................................
Cleaning The Stripper Blade And Brush Assembly (dm400c)123................................................................................................................................................................
Cleaning The Stripper Blade And Brush Assembly123................................................................................................................................................................
(dm400c)123................................................................................................................................................................
Cleaning The Shield And Wick (dm400c)124................................................................................................................................................................
Removing The Moistener (dm300c)125................................................................................................................................................................
Removing The Shield And Wick (dm300c)127................................................................................................................................................................
12 • Troubleshooting128................................................................................................................................................................
Power Questions129................................................................................................................................................................
Feeding Questions129................................................................................................................................................................
Printing Questions130................................................................................................................................................................
Moistening Questions130................................................................................................................................................................
Display Questions131................................................................................................................................................................
Adding Postage Questions131................................................................................................................................................................
Display Messages132................................................................................................................................................................
Viewing System Configuration Levels132................................................................................................................................................................
13 • Supplies And Options133................................................................................................................................................................
Supplies And Accessories134................................................................................................................................................................
Options135................................................................................................................................................................
Weighing Platform135................................................................................................................................................................
Moistener135................................................................................................................................................................
Advertisements135................................................................................................................................................................
Equipment Specifications136................................................................................................................................................................
Intellilink Feature Settings136................................................................................................................................................................
Material Specifications137................................................................................................................................................................
Glossary138................................................................................................................................................................
Index140................................................................................................................................................................
Pitney Bowes DM300c series Operator's Manual

Pitney Bowes DM300c series Operator's Manual (124 pages)

Brand: Pitney Bowes | Category: Digital Mailing system | Size: 3.71 MB
Table of contents
Table Of Contents3................................................................................................................................................................
About Your Digital Mailing System10................................................................................................................................................................
About Intellilink10................................................................................................................................................................
Postal Requirements11................................................................................................................................................................
Safety12................................................................................................................................................................
Specifications13................................................................................................................................................................
Meter Specifications14................................................................................................................................................................
Machine Features-front Dm300c18................................................................................................................................................................
Machine Features-front Dm400c20................................................................................................................................................................
Control Panel22................................................................................................................................................................
Machine Features-rear24................................................................................................................................................................
Before You Begin26................................................................................................................................................................
Checklist26................................................................................................................................................................
Home Screen26................................................................................................................................................................
Selecting Postage27................................................................................................................................................................
Keying In The Postage Directly28................................................................................................................................................................
Entering Weight Manually28................................................................................................................................................................
Using The Weighing Platform (scale)28................................................................................................................................................................
Selecting An Account To Track Postage30................................................................................................................................................................
Printing An Ad And/or Text Message30................................................................................................................................................................
Advancing The Date On The Machine31................................................................................................................................................................
Checking And Clearing The Batch Count32................................................................................................................................................................
Checking The Batch Count32................................................................................................................................................................
Printing A Record Of The Batch Count32................................................................................................................................................................
Clearing The Batch Count33................................................................................................................................................................
Printing Mail34................................................................................................................................................................
Manually Feeding Envelopes Dm300c34................................................................................................................................................................
Automatically Feeding Envelopes Dm400c35................................................................................................................................................................
Printing Tapes36................................................................................................................................................................
Printing Options37................................................................................................................................................................
Seal The Envelope Only37................................................................................................................................................................
Permit Printing38................................................................................................................................................................
Printing The Date And Time, Ad Or Text On Incoming Mail38................................................................................................................................................................
Text Messages39................................................................................................................................................................
What Is A Text Message39................................................................................................................................................................
Selecting A Text Message39................................................................................................................................................................
Viewing A Text Message39................................................................................................................................................................
Creating A Text Message40................................................................................................................................................................
Delete A Text Message40................................................................................................................................................................
Edit A Text Message41................................................................................................................................................................
Edit A Text Message Name41................................................................................................................................................................
What Is A Preset44................................................................................................................................................................
Normal Preset44................................................................................................................................................................
Selecting The Normal Preset45................................................................................................................................................................
Viewing The Normal Preset45................................................................................................................................................................
Defining New Values For The Normal Preset45................................................................................................................................................................
Custom Presets46................................................................................................................................................................
Selecting A Custom Preset46................................................................................................................................................................
Viewing Custom Preset46................................................................................................................................................................
Viewing A Custom Preset46................................................................................................................................................................
Defining A New Custom Preset47................................................................................................................................................................
Editing A Custom Preset Name48................................................................................................................................................................
Overwriting A Custom Preset48................................................................................................................................................................
Deleting A Custom Preset49................................................................................................................................................................
About The Postage By Phone System52................................................................................................................................................................
How Does The System Operate52................................................................................................................................................................
When Can I Refill My Meter52................................................................................................................................................................
Preparing To Refill With Postage52................................................................................................................................................................
When Can I Refill My Meter Or Check My Account Balance52................................................................................................................................................................
Connecting Your System To An Analogue Phone Line53................................................................................................................................................................
Checking Funds (postage) Available In Your System53................................................................................................................................................................
Checking Your Postage By Phone® Account Balance54................................................................................................................................................................
Refill Postage54................................................................................................................................................................
Printing A Funds (postage) Report55................................................................................................................................................................
Downloads From The Data Centre To Your System55................................................................................................................................................................
System Update56................................................................................................................................................................
Advertisements56................................................................................................................................................................
Software Update (mandatory)56................................................................................................................................................................
Postal Code Update (mandatory)56................................................................................................................................................................
Postal Inspection (mandatory)56................................................................................................................................................................
Postal Rate Update (mandatory)57................................................................................................................................................................
Connecting To The Data Centre (other Than For Postage)58................................................................................................................................................................
Check For Updates58................................................................................................................................................................
System Options Introduction61................................................................................................................................................................
Basic Options62................................................................................................................................................................
Adjusting The Contrast Of The Display62................................................................................................................................................................
Configuring The Tape Button62................................................................................................................................................................
Setting The Time, Timeouts & Auto Date Advance63................................................................................................................................................................
Setting The Normal Preset Timer63................................................................................................................................................................
Setting Sleep Mode Activation Time63................................................................................................................................................................
Auto Date Advance63................................................................................................................................................................
Setting Auto Date Advance64................................................................................................................................................................
Correct Drift64................................................................................................................................................................
Setting Daylight Savings Time65................................................................................................................................................................
Setting Postage Limits66................................................................................................................................................................
Setting The High Value Warning66................................................................................................................................................................
Setting The Low Funds Warning66................................................................................................................................................................
Changes To The Lock Code & Password67................................................................................................................................................................
Setting The Lock Code67................................................................................................................................................................
Disabling The Lock Code67................................................................................................................................................................
Changing The Lock Code68................................................................................................................................................................
Setting/disabling The Supervisor Password68................................................................................................................................................................
Setting Scale Options69................................................................................................................................................................
Zero The Scale69................................................................................................................................................................
Turning Auto Scale On Or Off69................................................................................................................................................................
Setting Weight Change Options70................................................................................................................................................................
Setting The Scale Location Code70................................................................................................................................................................
Connecting To The Data Centre71................................................................................................................................................................
Phone Settings72................................................................................................................................................................
Entering The Dial Prefix72................................................................................................................................................................
Change Postage By Phone (pbp) Number73................................................................................................................................................................
Selecting Blind Dialing73................................................................................................................................................................
Change Modem Parameters74................................................................................................................................................................
Distributor Settings75................................................................................................................................................................
Access The Distributor Settings75................................................................................................................................................................
Parameter Descriptions76................................................................................................................................................................
Advanced Options77................................................................................................................................................................
Meter Withdrawal77................................................................................................................................................................
Run Install Mode77................................................................................................................................................................
Replacing The Ink Cartridge/printhead80................................................................................................................................................................
Filling The Moistener (dm400c Only)84................................................................................................................................................................
Filling The Moistener Dm400c Only84................................................................................................................................................................
Filling The Moistener (dm300c Only)85................................................................................................................................................................
Filling The Moistener Dm300c Only85................................................................................................................................................................
Maintaining The Moistener (dm400c Only)86................................................................................................................................................................
Maintaining The Moistener86................................................................................................................................................................
Cleaning The Stripper Blade86................................................................................................................................................................
Brush Assembly86................................................................................................................................................................
Cleaning The Shield & Wick87................................................................................................................................................................
Maintaining The Moistener (dm300c Only)88................................................................................................................................................................
Removing The Moistener88................................................................................................................................................................
Removing The Moistener Brush88................................................................................................................................................................
Removing The Holder And Wick89................................................................................................................................................................
Removing The Shield And Wick90................................................................................................................................................................
Running Print Tests91................................................................................................................................................................
Test Print91................................................................................................................................................................
Cleaning The Printer Nozzles (purging)92................................................................................................................................................................
Getting Help94................................................................................................................................................................
Power Problems (nothing Displays)94................................................................................................................................................................
Error Messages95................................................................................................................................................................
Printing Problems96................................................................................................................................................................
Feeding Problems97................................................................................................................................................................
Display Problems99................................................................................................................................................................
Problems With Postage Refill99................................................................................................................................................................
Moistening Problems100................................................................................................................................................................
Viewing System Configuration Levels100................................................................................................................................................................
Postal Advertisements (ads)101................................................................................................................................................................
Options102................................................................................................................................................................
Weighing Platforms102................................................................................................................................................................
Moistener102................................................................................................................................................................
Departmental Accounting102................................................................................................................................................................
How To Order103................................................................................................................................................................
Supplies103................................................................................................................................................................
Overview Of Reports106................................................................................................................................................................
Funds Report106................................................................................................................................................................
Last 5 Refills Report106................................................................................................................................................................
Single Account Report107................................................................................................................................................................
Multi-account Summary Report107................................................................................................................................................................
Account List Report108................................................................................................................................................................
System Setup Report108................................................................................................................................................................
Error Report109................................................................................................................................................................
Configuration Report109................................................................................................................................................................
Permit Report110................................................................................................................................................................
Software Version Report110................................................................................................................................................................
Overview Of The Accounting Feature112................................................................................................................................................................
Turning On Accounting (if Available)112................................................................................................................................................................
Turning Off Accounting113................................................................................................................................................................
Selecting An Account113................................................................................................................................................................
Creating An Account114................................................................................................................................................................
Editing An Account/setting Up Account Passwords115................................................................................................................................................................
Turning On Account Passwords116................................................................................................................................................................
Turning Off Account Passwords116................................................................................................................................................................
Viewing Account Totals117................................................................................................................................................................
Clearing Account Totals118................................................................................................................................................................
Clearing All Accounts119................................................................................................................................................................
Deleting An Account120................................................................................................................................................................
Glossary121................................................................................................................................................................
Pitney Bowes DM300c series Reference Manual

Pitney Bowes DM300c series Reference Manual (33 pages)

Using USPS Confirmation Services  
Brand: Pitney Bowes | Category: Digital Mailing system | Size: 0.49 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Introduction4................................................................................................................................................................
About Usps Confirmation Services5................................................................................................................................................................
Using Confirmation Services-an Overview10................................................................................................................................................................
Before You Start11................................................................................................................................................................
Step-by-step Instructions13................................................................................................................................................................
About Labels24................................................................................................................................................................
Tracking Mail On The Internet26................................................................................................................................................................
Frequently Asked Questions28................................................................................................................................................................
Pitney Bowes DM300c series Networking Manual

Pitney Bowes DM300c series Networking Manual (14 pages)

Mailstation & DM Series  
Brand: Pitney Bowes | Category: Digital Mailing system | Size: 0.45 MB
Table of contents
Table Of Contents2................................................................................................................................................................
Introduction3................................................................................................................................................................
Connectivity options overview dm series™ & k700/k7m05................................................................................................................................................................
Client pre-installation checklist7................................................................................................................................................................
Network firewall access specifications8................................................................................................................................................................
Pc meter connect specifications9................................................................................................................................................................
Lan constant connection network adapter specifications10................................................................................................................................................................
Enabling constant connection lan11................................................................................................................................................................
View/change lan constant connection ip settings 1212................................................................................................................................................................
Dm series™ wi-fi connection device specifications14................................................................................................................................................................
Pitney Bowes DM300c series Configuration Manual

Pitney Bowes DM300c series Configuration Manual (8 pages)

DM Series Digital Mailing Machine Constant Connection Technical Support Configuration Guide  
Brand: Pitney Bowes | Category: Postal Equipment | Size: 0.11 MB
Table of contents
Dm Series™ Digital Mailing Machine1................................................................................................................................................................
Constant Connection1................................................................................................................................................................
Table Of Contents2................................................................................................................................................................
Confidentiality3................................................................................................................................................................
Limitations Of This Manual3................................................................................................................................................................
Guidelines For Support Personnel3................................................................................................................................................................
Overview4................................................................................................................................................................
Background4................................................................................................................................................................
Meter Security Overview4................................................................................................................................................................
Network Considerations5................................................................................................................................................................
Setup Of The Constant Connection Parameters5................................................................................................................................................................
Dynamic Or Static Ip Addressing5................................................................................................................................................................
Table 1: Network Uses Dynamic Ip Addresses5................................................................................................................................................................
Table 2: Network Uses Static Ip Addresses6................................................................................................................................................................
Port Information6................................................................................................................................................................
Firewalls7................................................................................................................................................................
Connecting To The Network7................................................................................................................................................................
Enabling Constant Connection7................................................................................................................................................................
Checking Connectivity8................................................................................................................................................................
Service Support8................................................................................................................................................................

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