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4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont'd)
Error Code
Message
(Type)
37A2 (Feeder
Feeder-WOW Cover
Fault)
Open
37AC (Feeder
WOW Error
Error)
Clear WOW Transport.
37AD (Feeder
WOW Error
error)
Clear WOW Transport.
37AF (WOW
Mailpiece Too Heavy
error)
Clear WOW Transport.
37B0 (WOW
WOW Error
error)
Clear WOW Transport.
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
4 • Troubleshooting/Diagnostics
Description/Causes
Piece hanging at printer, no
jam, print OK. Stops imme-
diately when system detects
cover open in the feeder/
WOW.
If in a Non-WOW mode:
If operator closes the cover:
- If printer is clear of material,
allow system to start.
- Process material in WOW
and feeder modules.
If cover remains open, mes-
sage remains.
If in WOW-mode:
If operator closes the cover:
- If WOW and printer are
clear of material, it allows
system to start. Process ma-
terial in feeder module.
- If either the WOW and
printer have material, it
blocks the user from starting
until material is cleared.
If cover remains open, mes-
sage remains.
• Mail skew in transport
• Fail to feed, no jam
• Cycle power to recover
• Mail piece stopped, lead
edge at WOW roller 3
• Tar2
• UIC error MC correct
• Jam at WOW entrance to
upper frame
Resolution
Clear jam.
Clear jam.
Clear jam.
Clear jam.
Clear jam.
4-25

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This manual also for:

Dm400c, Dm475, Dm450c

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