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4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont'd)
Error Code
Message
(Type)
372D (Jam feed-
Mail Jammed
er error)
Clear Feeder Trans-
port.
372E (Feeder/
Mail Jammed
WOW error)
Clear WOW Transport.
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
4 • Troubleshooting/Diagnostics
Description/Causes
Stall/Jam before feeder sensor
FS2. Timeout occurs with ma-
terial on feeder deck (at FS1)
and material has not made it to
FS2/WS1. Operator can press
soft key to continue or can
press Clear to go the home
screen and press start from
the home screen. System will
allow start up without material
being cleared.
• Fail to feed, no jam
• Piece jammed at separator
• Piece jammed at stripper
blade
• No apparent jam
• Fail to feed, no jam, tray 1/2
full
• Piece hanging at printer, no
jam, print OK
Stall/Jam at middle wow sen-
sor (WS2 blocked). Error
occurs when WS2 has been
blocked too long.
In non-WOW modes, allows
system to start again if mate-
rial is not cleared.
In WOW modes, not allows
system to restart if WOW is not
cleared. If WS2 is not blocked,
the WOW will likely throw a re-
zero error if material is still on
the WOW transport.
Resolution
Clear jam.
Clear jam.
4-23

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Dm400cDm475Dm450c

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