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4 • Troubleshooting/Diagnostics
4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont'd)
Error Code
Message
(Type)
37B1 (WOW
WOW Error
error)
Clear WOW Transport.
37B2 (WOW
WOW Calibration
error)
Error
Call for Service
37B3 (WOW
WOW Re-zero Error
error)
Clear WOW Transport.
37B4 (WOW
WOW Re-zero Error
error)
Clear WOW Transport.
37B6
37B6 (Feeder
fault)
37B8
3800 (Stream
feed)
4000
4500
4600
4-26
Description/Causes
Re-zero error in WOW mode
Error on DM400c. Could hap-
pen when transport is opened.
• Unknown
• Piece jammed before printer
• Jam on printer frame
• Piece hanging at printer, no
jam, print OK
• Nothing in transport
• Cycle power to recover
• Jam at transport sealer roller
• When stop key is pressed
"37B6" is displayed
Feeder not enumeration in a
timely fashion
• Unknown
• Streamfeed
• Unknown
• Jam on printer frame
• Unknown
• Piece jammed at stripper
blade
• Unknown
• Noise heard in WOW (click-
ing)
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
Resolution
Clear jam.
Recalibrate WOW. See section
Clear jam.
Clear jam.
Clear envelopes from paper path and
reboot.
Clear jam.
Clear jam.
Clear jam.
Clear jam.

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This manual also for:

Dm400c, Dm475, Dm450c

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