Pitney Bowes DM300c Service Manual page 102

4 • Troubleshooting/Diagnostics
4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont'd)
Error Code Message
(Type)
25xx OR
"Manufacturing
Mode"
(System Fault)
2509 (System
Fault)
2544, 2443
2544/220C
2546
2552 (System
Fault)
3000 (Fail to
Feed)
3500 (Jam in
sealer)
372A (Jam feed- Mail Jammed
er error)
Clear Feeder Trans-
port.
372A
4-22
Description/Causes
Loose connection of the iBut-
ton.
No print, funds not debited
Errors during bootup - The
PSOC is communicating with
the PSD and it is taking too
long.
Communication with the vault
failed.
• Meter ran out of funds during
a batch
• Mail piece exit with no print,
no loss of funds
• No print, funds not debited
• No print, funds debited
Fail to feed, no jam tray 1/2 full Clear jam.
Jam in sealer in Tar2
Stall/Jam at feeder sensor
(FS2). Error occurs when FS2
has been blocked too long.
User Interface will not allow er-
ror to be cleared until operator
clears sensor.
• Fail to feed, no jam
• Piece jammed at separator
• Piece jammed at stripper
blade
• No apparent jam
• Fail to feed, no jam tray 1/2
full
• Piece hanging at printer, no
jam, print OK
Feeder error with C4 envelope. Clear jam.
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
Resolution
Unplug the machine, remove cover, and
remove iButton. Use a small screwdriver
to bend the inner contact out and the outer
contact in so the iButton has full contact on
both sides. Replace iButton.
Cycle power to recover
Leave error up for two minutes, then re-
boot.
Reboot the system for 30 seconds. If this
fails, reboot the system for three minutes.
This should clear the error.
Withdraw the system from service. You
will not be able to remove funds.
Reboot to clear if softkey does not work.
• Add postage to meter
• Cycle power to recover
Clear jam.
Clear jam.