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4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont'd)
Error Code
248B (Jam)
Mail Jammed
Clear Printer Trans-
248B (Jam)
Tape Jammed
Clear Printer Trans-
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
4 • Troubleshooting/Diagnostics
Stall/Jam in printer.
- If stall/jam is before S3, stops
with piece in printer. No post-
age will be printed onto the
- If stall/jam is after S3, system
may stop with piece in printer
or eject the piece. Postage or
partial postage will be printed
onto the envelope/tape. Funds
will likely be lost. It indicates
that there is a stall/ jam in the
printer transport
The system will not allow user
to start printing until transport
is cleared.
• Piece hanging out of printer
- no print
• Piece jammed before printer
• Transport clear - no observ-
able jam
• Piece hanging out of printer -
print OK
• Piece stopped before printer
- no jam
• Multiple pieces overlapped
• Piece torn - damaged
• Mail piece exit with no print,
no loss of funds
• Fail to feed, no jam
• No apparent jam
• Piece hanging at printer, no
jam, print OK
• No print, funds not debited
• Mail piece stopped, lead
edge at WOW roller 3
• Jam at transport sealer roller
Jam in tape feeder
Clear jam in printer area.
Clear jam.



This manual also for:

Dm400c, Dm475, Dm450c

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